PeopleMetrics

APRIL 15, 2021

In this session, we review 9 key differences between transactional and relationship surveys, share example survey questions, and explain how to use both types of surveys to measure, manage and improve customer experience. Discover our award-winning Customer Experience (CX) blog: [link]. The best VoC programs use both.

Net Promoter Score 118

Net Promoter Score Customer Survey VOC Customer Feedback 118

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. Here’s one of the customer reviews talking about it on the G2 platform. Here’s a customer review out of many explaining this tool’s unsatisfactory customer support on the G2 platform.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

JANUARY 30, 2024

This blog will not only provide CX interview questions that delve into the candidate’s understanding of CX but also help you select the ideal candidate for your company. Assessing the CX Culture: Leveraging Feedback for Excellence “Can you describe a recent initiative where you used customer feedback to improve the experience?”

CX 52

CX Customer Experience Customer Feedback Customer Satisfaction 52

PeopleMetrics

JULY 17, 2018

Social reviews provide unsolicited customer feedback about a recent experience and are key to a comprehensive VoC program. Gathering feedback from social review sites like TripAdvisor, Yelp, and Google Reviews is an essential VoC task. Online focus groups are another way to gather qualitative feedback from customers.

VOC 210

VOC CEM CX Customer Feedback 210

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. It involves providing a consistent and integrated experience across various channels – be it in-store, online, social media, or mobile. Embracing Technology: A Gateway to Innovation 1.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

SurveySensum

OCTOBER 9, 2023

And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business. Customer reviews provide valuable insights into a product’s strengths and weaknesses and how it evolves over time. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. And they can make timely decisions that will improve KPIs up to three times. The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. Identify areas where improvements can be made to boost the conversion rate.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

APRIL 1, 2024

Brand Example: Warby Parker, an online retailer of prescription glasses and sunglasses, has built its brand around a strong vision of providing affordable eyewear to connect with their target audience. This involvement indicates that a brand cares about its customers’ experiences and is committed to continuous improvement.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites. Trustpilot, a consumer review site.

Start-ups 172

Start-ups Customer Acquisition B2B Business Operations 172

Fonolo

AUGUST 11, 2020

The Executive Guide to Improving 6 Call Center Metrics. The fact is that all the marketing and positive reviews in the world count for little. This means that social cues — word of mouth, customer reviews, and public associations — can be an incredibly powerful form of marketing. Online Reviews. Social Media.

Social Media 87

Social Media Sports Sales CX 87

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? And that’s what we’re going to explore in this blog. Integrated with your mobile app, it streamlines review collection for app stores. With IN-APP SURVEYS. W hat are In-App Surveys?

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

The Customer Service Blog

SEPTEMBER 3, 2021

For many people, it has become standard practice to check an online review website before buying an expensive item, booking a holiday, trying out a new restaurant, or using a tradesman such as a plumber or electrician. But can we trust the reviews? Recent research suggests that many online reviews are fake.

Government 52

Government Legal Customer Service Retail 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Fonolo

MARCH 28, 2023

If you’re considering a career as a customer experience manager for a contact center, this blog post will guide you on how to get there. They’ll also track contact center metrics like net promoter score, customer satisfaction score , and customer effort score to understand customers’ needs and identify ways to improve CX.

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

SurveySensum

JULY 7, 2023

Excited, she reviewed the details and added the item to her cart. If yes, then this blog is for you. Here we’re unraveling the touchpoints on which you can ask online shopping survey questions (with examples) for retail feedback. She found two options she liked but couldn’t decide on, so she saved them to her wishlist.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

OCTOBER 18, 2023

Neglecting this can result in customer disengagement, lost opportunities for improvement, and damage to a company’s reputation. Well, inh this blog, we will talk about the importance of responding to customer feedback, how to do that it an effective customer feedback platform , and the dos and don’ts of responding to customer feedback.

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

Provide Support

MAY 20, 2019

The importance of online customer reviews. They visit company’s Facebook and LinkedIn pages and read available online customer reviews. Thus it is important to create a strong online presence and maintain it by collecting customer reviews and testimonials. Published in Provide Support Blog , 2019.

Engineering 45

Engineering Customer Feedback Customer Service 45

Totango

JULY 28, 2021

Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates. In this blog we’ll share five of the most important best practices for hiring a customer success manager. What Is a Customer Success Manager? We Work Remotely.

Customer Relationship 118

Customer Relationship Customer Retention Customer Satisfaction Technology 118

The Customer Service Blog

APRIL 26, 2023

Amazon customers are being targeted in a new ‘brushing scam’ where unscrupulous retailers send out Suzhichou branded scarves to boost sales volumes and create fake reviews on the Amazon website. Amazon claim that these so-called ‘brushing scams’ affect all online marketplaces but it had "robust processes" in place to deal with the problem.

Social Media 52

Social Media Retail Sales Customer Service 52

SurveySensum

JULY 7, 2023

Excited, she reviewed the details and added the item to her cart. If yes, then this blog is for you. Here we’re unraveling the touchpoints on which you can ask online shopping survey questions (with examples) for retail feedback. She found two options she liked but couldn’t decide on, so she saved them to her wishlist.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

PeopleMetrics

MAY 27, 2021

In this session, we'll review the 5 questions you need to ask in your customer survey to get high response rates and actionable results that you can use right away to start improving customer experience at your organization. Discover our award-winning Customer Experience (CX) blog: [link]. Watch on YouTube. ? ? ?.

Customer Survey 71

Customer Survey Customer Feedback Voice of the Customer CX 71

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. Customer reviews provide an honest look into a product’s features, functionality, pros and cons, and whether or not the product is worth buying. So let’s explore.

NPS 52

NPS Social Media Text Analytics Outlook 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Aquire

JULY 30, 2021

With more and more consumers switching to online shopping, ecommerce customer service has become a focal point for most businesses. Every online customer knows they can share reviews across a range of different social media platforms. Let’s check out some more strategies to improve ecommerce customer service.

Customer Service 98

Customer Service Omnichannel Social Media Invoicing 98

Logicalware

FEBRUARY 1, 2022

In this blog, Puzzel UX Designer Marc Fenton explains the design process and what Puzzel’s UX team has been up to lately. The purpose of UX Design is to create or improve digital products by making the needs of their users the focus and priority throughout the design process. Improving Digital Experiences. What is UX Design?

98

98

SurveySensum

JANUARY 5, 2024

Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Improves Search Relevance: Understanding customer language enhances the effectiveness of search functionality, ensuring that users find relevant information quickly.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. These tools gather input from clients through surveys and later analyze the survey data to identify areas for improvement, refine their services, and strengthen client relationships. But what exactly a B2B service feedback tool is?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

CX Accelerator

FEBRUARY 12, 2018

They want to get customers’ feedback on preferences and experiences, share these insights with corporate stakeholders, and act on these insights so they can improve the experience. It can come from outside sources such as social channels, product review sites, or other online communities. Why Is VoC Important?

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Beyond Philosophy

SEPTEMBER 4, 2017

Walmart is debuting a towering new kiosk that makes it easier to pick up online orders in your local Walmart store. Early reviews of Walmart’s “pickup tower” give it a thumbs up. I’ve never tried online pickup at Walmart but I do shop there occasionally. If you found this blog interesting, you might also enjoy these: Be Warned!

Retail 158

Retail Technology Technology Customer Experience 158

Fonolo

DECEMBER 6, 2022

You can’t passively improve a call center. . This might look like taking an online course and learning to adapt your leadership style , researching new business models and processes, and honing communication skills with different stakeholders. . Think about how your operations could improve and how tech can make it happen.

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Gather valuable information and opinions, enabling improvements in product development, inventory management, and customer relationship building. Improve Your CX with SurveySensum – Request a Demo 2.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. Mobile Survey Tools Pricing G2 Review Score Free Trial Free Version SurveySensum Starting at $99 per month 4.7 (5) What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

AUGUST 14, 2023

While talking about it may seem easy, improving the customer effort score can be a real struggle. So, after talking to many CX experts around the globe, we created this list of 9 customer effort score best practices that businesses can follow to improve their CES. 9 Best Practices To Improve Your Customer Effort Score 1.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

Totango

DECEMBER 28, 2021

Learning management systems provide online portals you can use to deliver training and track results. To optimize your renewal strategy, it’s important to monitor your performance and make ongoing adjustments and improvements. Check-in Frequently with Your Current Customers . Removing these barriers can help you decrease churn.

Net Promoter Score 95

Net Promoter Score Education NPS Start-ups 95

Totango

NOVEMBER 3, 2022

Hedgpeth explained that it’s much more effective and efficient to send your customers relevant, valuable information that they can review on their own time and then reach out if they have questions or want to discuss further. Online communities can also serve as a powerful tool to deliver value at scale along the customer journey.

Customer Acquisition 62

Customer Acquisition Healthcare Customer Journey Map Start-ups 62

TeamSupport

APRIL 27, 2021

AI helps businesses better analyze their target audience which, in turn, allows you to better plan your B2B marketing campaigns, whether offline or online. Obtaining, reviewing, and classifying data is a tedious process that can be simplified with the help of Artificial Intelligence; so why not utilize such tools?”.

B2B 64

B2B Artificial Intelligence AI Social Media 64