blog improving-patient-experience-by-engaging-your-employees 
Comm100
APRIL 2, 2024
Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.
ProProfs
MAY 4, 2023
employees are disengaged ? This is according to the 2021 Gallup survey for employee engagement , which also revealed that as many as 14% of the employees actually go out of their way to hurt their organization. Is your company also facing the woes of employee disengagement? What Is Employee Engagement?
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Beyond Philosophy
MARCH 16, 2015
Customer Experience continued to be a dominant business issue throughout the world in 2014. They are all working to improve their Customer Experience. I can say with confidence the Customer Experience concept is now a worldwide phenomenon. Of course I know what the Customer Experience is about!”.
Beyond Philosophy
MAY 19, 2015
Having a great Customer Experience is no accident. Companies that excel in providing a great Customer Experience engaged in lots of deliberate designs to make their experience what it is today. To that end, here are three things all great CX companies do that you need to emulate in your Customer Experience. #
Customers That Stick
JANUARY 15, 2015
We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. Meet Debbie Szumylo! – She specializes in helping organizations balance employee engagement, customer experience & business results.
SurveySensum
NOVEMBER 22, 2021
Your customers are talking to you. It shows your customers that they are being listened to. And when they feel valued, your retention rate goes up! It allows you to improve your services and products, boosting customer loyalty. It promotes individual employees’ and teams’ learning. How to Close the Loop?
Beyond Philosophy
SEPTEMBER 5, 2014
Managing your relationships with your employees is a challenging task. As a career manager myself, at one time as a manager of 1000s of employees for British Telecom, I have learnt a thing or two over the years. I read that the secret to relationships of any kind is to be truthful and keep your commitments.
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