Hodusoft

FEBRUARY 29, 2024

Of them, almost 60 percent of clients have between one and 150 employees. In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. Read on and thank us later. That’s quite shocking.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. This is necessary because the employees need a working space that boosts creativity. This costs nothing, but when the employees are working, it helps them be more productive and creative. adeelshabi.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Totango

OCTOBER 2, 2020

During difficult times, it is especially important to understand what is going on inside your customer’s mind, as well as what is going on inside their business. It has been estimated that 91 percent of customer success teams are currently working remotely , so you are not alone in having to reach your customers through digital means.

Customer Retention 118

Customer Retention Non-Profits Customer Acquisition Customer Relationship 118

Intercom, Inc.

APRIL 4, 2022

But that variety also brings a challenge – when considering engineering job opportunities, how do you know what you’ll actually be doing? Two roles at similar levels in similar looking companies can actually differ widely in practice. Intercom felt like a good choice because it was at just the right stage”. My Intercom journey so far.

Engineering 118

Engineering Start-ups Technology Technology 118

Intercom, Inc.

FEBRUARY 23, 2022

Most of us have been working remotely, isolated from friends, family, and coworkers, uncertain of what the future might bring, and it has all taken a toll on our mental health. million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months.

Start-ups 118

Start-ups Social Media Education Customer Service 118

Hodusoft

FEBRUARY 1, 2023

In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market. In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Callminer

APRIL 23, 2019

Pause Recordings: A more effective strategy for PCI DSS compliance is to keep credit card information from ever being recorded in the first place. PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). To ensure the quality of customer service.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Intercom, Inc.

FEBRUARY 25, 2021

In this guide, Annette writes about the best way to get inside the mind of your customer, and how to use those insights to create better customer experiences. To be customer-centric, be employee-centric first. And so, it’s crucial that companies design employee experiences that support and empower them.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

ProProfs

OCTOBER 4, 2022

Ensuring your employees remain informed about compliance-related policies, procedures, laws, and regulations is crucial for compliance risk management and goes a long way toward avoiding the hefty penalties and reputation damage that come with non-compliance. . What are Employee Compliance Assessments? You may ask. . Let’s begin.

Compliance 52

Compliance Finance Government Agriculture 52

ProProfs

JANUARY 25, 2022

How important do you think is cybersecurity awareness training for employees? As employees are the face of your organization and have access to your business data and tools, cybersecurity training for them is necessary. Considering the gravity of the issue, I’ve shared a few cybersecurity tips for employees in this blog post.

Education 52

Education Engineering Legal Start-ups 52

Intercom, Inc.

JULY 26, 2018

Faced with the reality that were no options left, Josh had to ask his employees to take a 15% pay cut – and a 30% salary reduction himself. It came down to the culture they had created together, which against all odds overcame the fact that the company was entirely remote. Remarkably, the team stuck around with few exceptions.

Non-Profits 137

Non-Profits Finance Start-ups Customer Acquisition 137

Execs In The Know

OCTOBER 20, 2022

Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. When it comes to outsourcing your contact center, culture matters just as much as it does in your head office—not only to your employees, but also to your customers. Managers are leaned-in and invested .

Contact Center 52

Contact Center CX Start-ups Finance 52

Callminer

AUGUST 1, 2017

The type of efficiency offered by cloud-based communications also allows for a more nimble business as it opens the doors up to remote working. According to Gallop, 69% of employees would work harder if they were better recognized. Most call centers struggle with efficiency at one time or another.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

ProProfs

MAY 3, 2023

Whether you are working in an office, classroom, or remotely, this tool can help you meet your unique needs. Once you make a quiz, you can share it with your target audience via email, embed it on your website or blog, and share it on social media. FlexiQuiz is one such modern solution. If yes, don’t worry. You’re in the right place.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

Whether you are working in an office, classroom, or remotely, this tool can help you meet your unique needs. Once you make a quiz, you can share it with your target audience via email, embed it on your website or blog, and share it on social media. FlexiQuiz is one such modern solution. If yes, don’t worry. You’re in the right place.

Education 52

Education Start-ups Social Media Technology 52

Hodusoft

JUNE 21, 2023

This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. Virtual call centers are extremely flexible and less expensive to run and manage. How does a call center work?

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

ProProfs

MAY 24, 2022

In fact, data from IBM suggests that companies that conduct regular assessments offer a much better employee experience. In fact, data from IBM suggests that companies that conduct regular assessments offer a much better employee experience. But how significant are assessments really? Here are some examples of internal assessment: .

Start-ups 52

Start-ups Sales Construction Engineering 52

ProProfs

FEBRUARY 28, 2020

Similarly, entrepreneurs are building online courses for employee training. Don’t worry; this blog post will help you out in your quest for the best online course platform. Or else, you can use it for in-house employee training as well as training remote employees , customers, resellers, channel partners, and other stakeholders.

Education 82

Education Compliance Government Start-ups 82

Qualtrics

SEPTEMBER 24, 2020

Demystify the remote onboarding process with these tips – and make your employee experience memorable from day one. As many talent acquisition teams (and hiring managers) around the world have pivoted their strategies for recruiting and interviewing candidates, they’re also grappling with how to onboard new employees during a pandemic.

Start-ups 20

Start-ups Touchpoint Technology Technology 20

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. 11 Ways to Reducing Communication Costs with Internet Telephony Solutions In today’s competitive landscape, cost efficiency has become a key driver of profitability and sustainability.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Comm100

NOVEMBER 10, 2016

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National Retail Federation, sales this year are predicted to increase 3.6% billion, which is significantly higher than the 10-year average of 2.5%. But what does the increase in holiday traffic mean for ecommerce?

Legal 56

Legal Retail Healthcare Start-ups 56

ProProfs

MAY 21, 2020

worked remotely. In the previous five years, remote work grew 44%. With this spurt in remote work culture, there is a corresponding need for remote workforce training. The best practices in employee training , either local or remote, more or less remain the same. Take Employees’ Time Into Account.

Start-ups 98

Start-ups Gaming Technology Technology 98

CX Accelerator

SEPTEMBER 16, 2022

Sally Mildren, CEO Clarity PX & Boss Lady Consulting. Matt Beran, Sr. Product Marketing Specialist InvGate. Many leaders do in fact think they are supporting Customer Experience in their organization. After all they have approved a resource and some budget to it. It's easy (and normal) for doubt to creep in. Recognizing the symptoms.

CX 208

CX Start-ups Finance Engineering 208

Zendesk

DECEMBER 1, 2020

Read on to learn what digital transformation is—and more importantly, how to keep your customer at the center of it. Reskilling employees. Implementing digital tools like artificial intelligence (AI) to free employees to focus on tasks requiring creativity, problem-solving, and more human skills. What is digital transformation?

AI 98

AI Technology Technology Artificial Intelligence 98

Intercom, Inc.

APRIL 29, 2020

You can check out my full slide deck and blog post below. On March 5th, ahead of the global stay-at-home orders, we began encouraging our employees to work remotely, so we could help protect them and their loved ones and, on March 13th, we made it mandatory. But what do you do when everything is turned upside down?

Education 228

Education Event Planning Start-ups Healthcare 228

Comm100

MARCH 20, 2018

Holiday letters are an excellent way to keep customers up-to-date, send out promotions, and show customers you care. Use the steps laid out in this blog post to write winning sales letters your peers will wish they had sent. Remember that you can send these happy birthday letters to employees, also! Dear Ashley, Happy birthday!

Non-Profits 40

Non-Profits B2B Sales Sports 40

Hodusoft

JUNE 30, 2022

Not only does it prove to be a vital asset for remote teams to effectively communicate with customers, prospects, and each other, but it also contributes to the growth of your business. To learn about the remarkable advantages of the Business Telephone System for small businesses , read this blog! .

Sales 98

Sales Customer Expectations Customer Experience Technology 98

Hodusoft

OCTOBER 12, 2022

A lot of factors need to be considered when choosing a PBX, and this blog details the top 7 key differences between the two choices. It does not need technical expertise to configure the software for your employees. For any technical issue, your employees can avail of customer support for immediate resolution. Management.

Compliance 52

Compliance Contact Center Technology Technology 52

Totango

SEPTEMBER 22, 2022

Software-as-a-Service tools are apps that are hosted remotely and accessed through the cloud rather than installed on-premise. With these definitions in mind, it’s easier to associate solutions and tools to help carry customers through every phase of their lifecycle. What Are SaaS Tools? Five Essential SaaS Tools for Business Growth.

Business Growth 71

Business Growth CRM Social Media Sales 71

Intercom, Inc.

MARCH 26, 2020

For many employees who might suddenly find themselves out of the office for an indefinite amount of time, the change can be jarring, to say the least. In this episode, we hear from: Ruairí Galavan , Senior Manager of Customer Engagement : Based in our Dublin office after working remotely for four years in Berlin. Short on time?

Start-ups 171

Start-ups Education Sales 171

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. The Super-Heroes of Customer Experience are here! LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

DECEMBER 5, 2022

Well-conducted assessments make it easy to hire best-fit candidates from inside or outside and promote high-potential employees to key leadership positions. . Well-conducted assessments make it easy to hire best-fit candidates from inside or outside and promote high-potential employees to key leadership positions. .

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

ProProfs

MARCH 21, 2022

Productivity, reputation, staff morale, and a whole lot of money—this is what onboarding a bad employee can cost an organization. . That’s because in this blog post, you’ll find out— . The best personality tests for hiring employees target behavioral characteristics that remain somewhat unchanged throughout a person’s lifetime.

Start-ups 52

Start-ups Compliance 52

Zendesk

APRIL 15, 2022

Let’s review a few recent sales trends that are important to know for keeping your sales funnel up to date. If you’re using blogs and articles for your sales funnel, make sure the information you want your prospects to know is near the top. And with more sales teams going back to the office in 2022, we’re all wondering: What’s changed?

Sales 52

Sales CRM Social Media B2B 52

Aquire

JANUARY 6, 2022

Let’s face it: remote work is here to stay. In fact, these tools will help your organization: Collaborate online remotely Improve workflow efficiency Manage files, projects, and tasks Provide valuable insights into business decisions Collect data and process online payments Support customers whenever or wherever. Automate.io

Social Media 105

Social Media Invoicing CRM Start-ups 105

Callminer

SEPTEMBER 5, 2017

The problems that plague the minds of QA and monitoring teams are many, but some are more prominent than others – and have a bigger impact on the company’s bottom line. Nabahat Shanza is a professional content writer for the blog of Dialer360. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. nabahatShanzA.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Intercom, Inc.

SEPTEMBER 22, 2022

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. At some point in their growth, businesses usually start investing in customer research. Diving into customer research.

Start-ups 138

Start-ups Invoicing Education Sales 138