Logicalware

JULY 30, 2021

In this blog, Puzzel CMO Jonathan Allan reflects on what this could mean for contact centres. Women have entered the workforce, meaning parents must now juggle schooling and childcare around work commitments. But the biggest challenge, Gartner warns , will be first coming to a consensus on what hybrid working really is [3].

Compliance 59

Compliance Omnichannel Innovation Customer Service 59

Aquire

AUGUST 30, 2021

A customer service approach that is personalized essentially means an agent “knows” the customer they’re talking to because of collected data. This means you’ll be better placed to identify trends and modify your products or operations accordingly. Do it right” really is the operative phrase.

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

Comm100

MARCH 2, 2022

This means that while making a profit is a bank’s priority, credit unions’ overriding goal is to provide the best service to their members. This blog will explain why credit unions must adopt digital support channels to deliver the member engagement that their current and future members expect, and how to do it smoothly and cost-effectively.

Omnichannel 52

Omnichannel Non-Profits Start-ups AI 52

Comm100

AUGUST 17, 2022

This blog recaps the best bits from this conversation. If you’d rather listen to the full podcast, you can watch the video below: Question: What does CX mean to you and what led you to enter and remain in this industry? By the way, nothing really new was invented during the pandemic. Technology is great until it’s not.

CX 70

CX Start-ups Omnichannel Technology 70

Aquire

JULY 5, 2021

But, a really encouraging NPS score would be above 50. Generally, if NRR is higher than 100 percent, it means your business more than makes up for customer churn by acquiring new revenue from existing customers. Your GRR can go up to 100 percent, meaning you retain all customers and there are no downgrades in a given period.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

SurveySensum

JUNE 19, 2023

That quote from Michael LeBoeuf, a renowned business author, really hits the nail on the head. So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. You know what they say, ‘A satisfied customer is the best business strategy of all’!

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

CSAT.AI

FEBRUARY 12, 2020

It doesn’t mean that when your customers don’t receive it that they will tell you in loud, angry voices or by shaming you on twitter. We Love Our Customers (no really, we do). That means providing omnichannel customer service : phone, website, text, social. . Personalization.

CX 52

CX B2C Omnichannel Customer Service 52

Logicalware

AUGUST 26, 2021

So in this blog, I thought I’d share some of the most interesting UK, EMEA and global insights I’ve seen in relation to customer behaviour, experience and interaction. I’m sure customers do not consciously see themselves as omnichannel. Customer priorities have changed. Let’s start with a core observation. Global research shows this.

Invoicing 88

Invoicing Start-ups Omnichannel Customer Service 88

CX Journey

APRIL 12, 2016

It was published on their blog on November 18, 2015. Are you considering all of your channels when you think about the omnichannel experience? A couple months ago, I wrote about improving the omnichannel experience to reduce customer effort. when thinking about the omnichannel experience. That's a good start.

Omnichannel 43

Omnichannel Touchpoint Education Start-ups 43

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. This means they can feel comfortable saying exactly what they think without worrying about being identified.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

CX Journey

JANUARY 13, 2015

There is an old saying: "You can''t really understand another person''s experience until you''ve walked a mile in his shoes.” This statement is really the foundation for designing a great customer experience! What does that mean? There are many approaches to mapping – outlining an approach is a blog post on its own.

Touchpoint 64

Touchpoint Omnichannel Start-ups Gaming 64

Zonka Feedback

OCTOBER 1, 2022

Ask the right questions to know the real customer insights and be able to do what they really need and expect. 10 means Most Likely, 0 means Not at all Likely). Moreover, be omnichannel to support your customers in their product journey. Ask Follow-Up Questions. Provide Useful Knowledge Base.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. With advanced data and personalization, we should be able to provide truly personal and omnichannel experiences to customers.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Callminer

AUGUST 6, 2019

The older vendor may not necessarily mean better; at least you know it’s not a fly-by-night business. That means our work with insights users starts with identifying what they are trying to accomplish and determining which insights will help them. An immersive omnichannel experience includes all types of outreach and technology.

Contact Center 140

Contact Center VOC Social Media AI 140

CX Journey

JANUARY 2, 2019

And, most importantly, what does it mean for 2019? I shared 58 blog posts (that includes a few posts from guest authors) in 2018; here are the top eight (because 18 would be way too many!) Do Leaders Really Care About Their Employees? Image courtesy of Pixabay What was on the minds of CX professionals in 2018?

CX 37

CX Omnichannel Customer Service Customer Experience 37

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In Organic Mobile Experiences Blur Channel Lines. Who is doing this right?

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Qualtrics

SEPTEMBER 15, 2020

The digital experience matters more today really than it ever has before. It really is an acceleration of ongoing efforts by so many companies to potentially transform so many different areas of their business.” Some [brands] are really hitting the nail on the head in certain areas and others are having a lot more of a challenge.

Healthcare 26

Healthcare CX Innovation Start-ups 26

Callminer

AUGUST 1, 2017

Discover and provide purpose/meaning … set quarterly goals outside of day-to-day responsibilities. Setting step-by-step goals like this can have a huge impact on improving employee mentality and what may seem like little steps can really add up over a 12-week period. She writes for the blog of Dialer360. Scott Nazareth.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Comm100

SEPTEMBER 6, 2022

With this in mind, many organizations are switching from Zendesk to Comm100 and its omnichannel customer engagement platform. With Comm100, organizations can provide digital omnichannel customer excellence through live chat, AI-powered chatbots, ticketing, social media, SMS and knowledge base – all from one integrated platform.

Social Media 52

Social Media Omnichannel Compliance AI 52

Comm100

APRIL 22, 2023

In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools. Omnichannel support can provide this personalization by connecting channels together to provide agents with new student insights.

Education 52

Education Omnichannel Social Media AI 52

Comm100

MAY 11, 2020

Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). And it’s no different with the evolution of omnichannel customer engagement. Others even further back in 2003.

Omnichannel 59

Omnichannel Social Media AI CX 59

Comm100

MAY 11, 2020

Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). And it’s no different with the evolution of omnichannel customer engagement. Others even further back in 2003.

Omnichannel 52

Omnichannel Social Media AI CX 52

Comm100

JANUARY 13, 2022

The goal of any customer service team should be to achieve digital CX excellence, but what does it really mean? This blog will dig into all this and more, helping those organizations who have seen the benefits of excellent CX, and need guidance on how to get there. . Digital omnichannel. Accessibility.

Omnichannel 65

Omnichannel Customer Experience Social Media CX 65

Comm100

SEPTEMBER 22, 2021

That included getting to the bottom of what digital transformation really is, and how it has transformed customer service for both the customer and the business. . This blog aims to do just this as we go through five successful strategies that will boost the success of your customer service transformation. Engaging With Leadership.

Customer Service 61

Customer Service Social Media Omnichannel Technology 61

Beyond Philosophy

JUNE 4, 2015

It’s time to accept the fact that you must employ a deliberate omni-channel approach, meaning a consistent and effortless shopping experience no matter where your Customers contact you. It really changes the competitive dynamics significantly. Having an OmniChannel approach is essential for business today. Register here today!

E-commerce 141

E-commerce Sports Retail Omnichannel 141

Comm100

APRIL 22, 2023

In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools. Omnichannel support can provide this personalization by connecting channels together to provide agents with new student insights.

Education 11

Education Omnichannel Social Media AI 11

Comm100

JANUARY 5, 2021

This blog post breaks down the basics of live chat security and potential threats to help you find the most secure live chat platform for your company. Your omnichannel live chat vendor should give you ample auditing, permissions, and data processing tools to ensure that your customer data is kept safe and sound.

Compliance 52

Compliance Pharmaceutical Healthcare Government 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Company Seeks Omnichannel Customer Support Software. Competitors: Capsule CRM, Insightly, Really Simple Systems. Need : Customer service software, sales tools, omnichannel software, live chat software.

Social Media 41

Social Media CRM Omnichannel Invoicing 41

Comm100

FEBRUARY 7, 2018

Regardless of what the problem is, these pitfalls are at best annoying — at worst they can mean not getting proper use of the customer engagement software, or funneling money into an unsuccessful venture. This includes doing a cost-benefit analysis of the software, to make sure it’s really worth what the vendor is asking you to invest.

CRM 41

CRM Social Media Start-ups Touchpoint 41