SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. Armed with this product feedback, you took immediate action.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

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Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

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PeopleMetrics

JULY 17, 2018

A consulting firm mentioned in the introduction, Forrester , coined a third term: customer feedback management (CFM). Market research provides answers to a specific question and provides those answers in the aggregate. VoC is about continuous, real-time feedback. And customer feedback is usually identified, not anonymous.

VOC 210

VOC CEM CX Customer Feedback 210

Intercom, Inc.

FEBRUARY 16, 2021

The obvious question is: how and where can I get more of these bricks? But I’d like to explore a few tips and tricks for mining creative inspiration across the visual, functional, and conceptual aspects of design based on my own experiences as a Product Designer at Intercom. Design works in exactly the same way. tech events.

Start-ups 283

Start-ups Transportation Innovation Technology 283

Totango

JUNE 3, 2022

As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. Customer check-ins.

Start-ups 108

Start-ups Sales Customer Satisfaction Customer Feedback 108

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? I soon discovered that people abandon surveys because either they are too long or they ask confusing questions with too much industry jargon. That means companies need to catch up on what two-thirds of customers think.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

JANUARY 30, 2024

That got me thinking – what interview questions really help identify a great CX professional? Have you also found yourself in a similar situation where you could not come up with the right questions to ask a CX professional in an interview? Let’s get started! ” “How do you define a successful customer experience?”

CX 52

CX Customer Experience Customer Feedback Customer Satisfaction 52

SurveySensum

FEBRUARY 6, 2024

A cancellation survey is a set of questions sent to users to determine why your customers are leaving. The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. It usually starts with a simple question: “Why are you leaving?”

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Intercom, Inc.

MARCH 14, 2018

Prior to joining Intercom as a Product Manager, I had never run a structured beta. I’ve run a lot of successful betas now but I learned my craft through tribal Intercom knowledge, built up by other Product Managers over the years. Get feedback direct from your customers. Short on time? Evaluate the findings.

Start-ups 223

Start-ups Engineering Education Customer Feedback 223

SurveySensum

JANUARY 10, 2024

They were asking for feedback on their products. Like many others, this company was passionate about improving its services and relied on customer feedback. But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

NOVEMBER 21, 2023

With website feedback forms. These forms are created with the help of a robust website feedback tool that consists of built-in website feedback form templates. However, there are different types of website feedback forms. However, there are different types of website feedback forms. When to launch this survey?

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. Question Type Whom to Send the Survey? Customer Support Satisfaction Survey Questions: How satisfied are you with the support you received? But fear not!

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

SurveySensum

NOVEMBER 20, 2023

Also, 94% of negative website feedback received was about design-related. So, to know the reason behind not shopping for anything from your website, you launched website feedback with the help of a website feedback tool that has built-in website feedback survey templates. How does this feedback help?

Touchpoint 52

Touchpoint Customer Feedback Customer Experience 52

SurveySensum

JULY 7, 2023

Making a quick payment through UPI, she was thrilled when the product arrived on the same day. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you. Is it easy to navigate? Free of glitches?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

Making a quick payment through UPI, she was thrilled when the product arrived on the same day. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you. Is it easy to navigate? Free of glitches?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Customer reviews offer an honest gateway into a product’s pros, cons, and features.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Comm100

MARCH 6, 2024

The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. This data can reveal common customer issues, preferences, and trends.

AI 90

AI Customer Service Sales Customer Satisfaction 90

SurveySensum

DECEMBER 5, 2023

This is where the website design feedback survey comes in. By gathering customer feedback on website design, you will not only improve your website design but enhance user experience and keep them engaged. All of this is simplified with a website feedback tool ! What is a Website Design Feedback Survey?

Customer Feedback 52

Customer Feedback CX Customer Experience 52

SurveySensum

NOVEMBER 16, 2023

Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. And with a strong website feedback tool , you can engage with users, even when they’re not visible. Now comes the question – how to get customer feedback on the website?

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

Win the Customer

SEPTEMBER 5, 2023

In this blog post, we’ll explore why social media customer service is so important and why businesses should prioritize it. Customers expect prompt responses to their inquiries, complaints, or feedback. When customers post questions or complaints publicly, businesses have an opportunity to address them openly.

Social Media 59

Social Media Customer Service Entertainment Customer Loyalty 59

SurveySensum

JANUARY 5, 2024

These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

SEPTEMBER 22, 2023

Every business aims for the perfect product that customers adore. Take Apple, for example, who just launched products as per the market i.e., its latest iPhone 15 and sleek smartwatches. Apple continuously introduces products that not only excel but also cater to their customers’ desires. What is Product Market Fit?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

SurveySensum

MARCH 12, 2024

When there are no unnecessary questions and taking the survey feels quick and conversational. In this blog, we will explore the basics of survey logic, its different types, and how it can benefit you in various ways. In this case, Display Logic can smartly show ONLY the relevant question. What makes a survey truly an experience?

Start-ups 52

Start-ups Actionable Insights Retail Gaming 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals. They are more productive, contribute innovative ideas, and deliver higher-quality work.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Fonolo

OCTOBER 26, 2023

However, as the question gets more complex, customers want to speak with a live agent by chat or on the phone. For some good examples, see Shai’s recent blog post on the subject: “Manager’s Guide to Call Center Service Levels. You may collect feedback, but do you act on it? Really listen.

Customer Expectations 81

Customer Expectations Social Media Contact Center Customer Service 81

SurveySensum

SEPTEMBER 19, 2023

The question was – “ What do you think of our products? What products, right? The answer was as vague as the question and the survey missed the mark. Secondly, the framing of the question is wrong here. If Jess were asked this question she would have easily provided a rating of her experience with the app.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

ClientSuccess

JANUARY 16, 2023

As a customer service leader, it’s up to you to ensure that their valuable feedback is not only collected but acted upon. To gather the most helpful feedback, listening skills are essential and yet are difficult for many to implement because all too often, we are listening to respond, not to understand. Ask Open-Ended Questions.

Social Media 64

Social Media Customer Feedback Customer Experience Customer Service 64

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. When you are thinking of buying a new product, what do you do?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” What is Employee Feedback?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

JANUARY 24, 2024

Initially, Alice was excited about these feature requests from the product feedback surveys. A feature request is a suggestion made by a user to add a new feature or enhance an existing feature in a product, application, or service. Why exactly haven’t we built out this feature until now?

Sales 52

Sales Customer Feedback Start-ups CX 52

Inside Customer Service

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Strangely, remote agents were more likely to get regular feedback from their boss. Is burnout gripping your contact center?

Contact Center 212

Contact Center Start-ups Customer Service 212