Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 107

Sales Sports AI Touchpoint 107

SurveySensum

MAY 6, 2024

Cultivating a warm and authentic relationship with all those connected to your personal offerings is key to earning trust and credibility. In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. Wondering how can you start blogging? Well, it’s easy.

Social Media 52

Social Media Start-ups Artificial Intelligence Education 52

Customer Think

JANUARY 31, 2023

The European market is growing and becoming increasingly competitive. This is where marketing automation can make a huge difference. By leveraging automated marketing processes and technologies, companies can build meaningful relationships with their customers and deliver a seamless customer experience.

Customer Experience 62

Customer Experience Technology Technology 62

CX Accelerator

NOVEMBER 7, 2023

Stephanie Thum , encouraging us to not operate in silos says: 12) tout customer ease and simplicity in their marketing while behind the scenes they create sludgy, confusing customer processes and policies. Think RELATIONSHIPS or Go Broke. Back To Blog Home 5) put profits before purpose. 9) value process higher than their people.

Net Promoter Score 316

Net Promoter Score Legal Construction Social Media 316

Totango

DECEMBER 7, 2023

In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can drive customer value.

Sales 90

Sales Scorecard NPS Customer Acquisition 90

PeopleMetrics

JULY 17, 2018

As I mentioned in Lesson 1 and will dive into deeply in Lesson 8, VoC is not market research. Market research provides answers to a specific question and provides those answers in the aggregate. Market Research vs. VoC. Without a doubt, the job of market researchers is important; it’s just very different than VoC.

VOC 210

VOC CEM CX Customer Feedback 210

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms.

B2B 92

B2B ML CRM Customer Relationship Management 92

Intercom, Inc.

SEPTEMBER 1, 2021

At Intercom, we believe the best products are built with the market in mind. That’s why some of Intercom’s first marketing hires were product marketers and why we’ve had a “seat at the table” from the early days of the company. . More and more, I see startups hiring PMMs as their first marketer ”. product marketing team.

Start-ups 138

Start-ups Sales Gaming 138

Totango

JUNE 15, 2022

Inflation and interest rates are soaring, the stock market is plummeting, and organizations are being forced to make some difficult decisions. So, while marketing budgets may get slashed and hiring may get put on hold, what can’t wait is the urgency to protect growth from your existing customers.

Customer Acquisition 102

Customer Acquisition Customer Relationship Customer Retention Start-ups 102

Totango

APRIL 9, 2024

Kevin highlighted a common issue in many organizations: Although teams may appear to have strong relationships, their working dynamics, including incentive alignment, may tell a different story. He suggested expanding variable compensation beyond just CS and sales teams to include product teams as well.

Sales 108

Sales Business Growth Innovation AI 108

ClientSuccess

FEBRUARY 14, 2023

Even an attitude of empathy; by understanding each customer’s unique problems and addressing them from an emotional perspective, companies can craft solid relationships and provide exceptional service that stands out. Sometimes, this means apologizing. How do we develop empathy?

Customer Journey Map 80

Customer Journey Map Construction Customer Relationship Customer Loyalty 80

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Client Communication : Effective communication fosters trust and reduces misunderstandings, leading to smoother client relationships and increased customer satisfaction.

Gaming 98

Gaming Innovation Start-ups Customer Satisfaction 98

Intercom, Inc.

APRIL 13, 2018

Upselling is hard because when a relationship has already been established, it’s not always easy to know when to re-engage and offer something new. Marketing metrics have an influence on sales metrics. Understand the importance of marketing and sales alignment. Integrate the product into your efforts.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Customer Think

DECEMBER 29, 2022

If this happens, your market share will rise, and if you are looking to service recovery, then your market share is by definition lower and you are trying to get out of this problem by super recovery. Make it easy for the customer to contact you, solve problems and even build a relationship. This should become your motto.

Manufacturing 119

Manufacturing 119

Totango

JULY 19, 2022

Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. By definition, a CRM system is a tool for managing the data associated with customer relationships, so it may seem like a good idea to turn to your CRM to help you manage all of this data you’ve collected. You don’t need your CRM.

CRM 90

CRM Customer Relationship Customer Acquisition Start-ups 90

Uniphore

DECEMBER 7, 2021

Some of these “hidden” opportunities include: Lack of differentiation: Companies may regard the holidays as an opportunity to generate more sales, but the increasingly savvy consumer sees through marketing and pricing strategies. Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. Relationship NPS Survey Questions: On a scale of 0 to 10, how likely are you to recommend our B2B manufacturing company to other businesses or colleagues? But fear not!

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

Totango

APRIL 4, 2024

While acquisition and new logos will always contribute to a part of growth, the ongoing engagement, support, and alignment between CS and sales solidify customer relationships driving long-term, sustainable revenue. This is what businesses need to survive in today’s environment.

Sales 89

Sales Start-ups Gaming Customer Satisfaction 89

Uniphore

NOVEMBER 18, 2021

Always be in the know, sign up for our blog Email Address By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. Stay tuned to this blog for more how emotion AI can help your organization ‘s customer experience goals. .

CX 162

CX Artificial Intelligence AI Business Growth 162

VOZIQ

AUGUST 2, 2023

What Smart Companies Know About Integrating AI(HBR) This blog shows the strategic integration of Artificial Intelligence (AI) in businesses. The blog emphasizes the importance of data quality, ethics, and transparency when implementing AI systems. The blog sums up with an emphasis on building trust and keeping it with communication.

Artificial Intelligence 52

Artificial Intelligence AI Government Customer Retention 52

Zendesk

JUNE 11, 2021

That doesn’t mean your sales and marketing teams should settle for a slow drip of conversions, though. How sales and marketing teams fit into the sales funnel. Sales funnel definition: A sales funnel is a sales and marketing tool used to illustrate the steps of the customer journey. What is a sales funnel?

Sales 86

Sales Social Media B2B CRM 86

Totango

DECEMBER 20, 2023

Mid-market business leader in computer & network security Why customer success leaders love Totango Effective cross-functional collaboration is a defining attribute of any rising customer success team and another reason our users recognize Totango as a software leader.

Business Operations 109

Business Operations Customer Satisfaction Sales Customer Service 109

TeamSupport

JUNE 23, 2020

It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. There are graceful ways to get to know your prospective customers and develop real relationships with them. How well do you really know your customers?

B2B 98

B2B Sports Social Media Healthcare 98

Totango

NOVEMBER 27, 2023

To do this, Dishman recommends keeping focus across all of your touchpoint teams (CS, marketing, product, sales, etc.) Digital touchpoints: Improve engagement and drive scaled efficiencies The end game of scaled CS is to deliver the same success digitally as we provide in a high-value or 1:1 relationship.

Touchpoint 104

Touchpoint AI Gaming Innovation 104

ClearAction

NOVEMBER 11, 2022

In this holiday season, we’re reminded to ponder the good, express and celebrate thankfulness, and give gifts to convey appreciation for our relationships. It stimulates gratitude for relationship value. Your Marketing team supports customer retention in balance with customer acquisition. we’re reminded again.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

Totango

JULY 15, 2021

Customer success (CS) teams are designed to build, maintain and optimize lasting relationships with customers by helping them fulfill, and even exceed, their own business goals. Building up high-quality, long-lasting customer relationships to boost engagement, advocacy and expansion. Why the Chief Customer Officer Role is on the Rise.

Start-ups 124

Start-ups Customer Relationship Education Customer Retention 124

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Model 1: Sales owns new logos, expansion and renewals In model one, the core sales team maintains ownership of all sales (or “commercial”) aspects of the relationship.

Sales 71

Sales Customer Relationship Customer Retention 71

The Customer Service Blog

APRIL 2, 2024

She wanted to provide quality skincare products in refillable containers, sold with truth and integrity, rather than marketing hype. Many readers of my blog will be aware that recently the Body Shop has run into serious financial difficulties and has ceased all its operations in the USA. Darren Bugg Editor, The Customer Service Blog.

Social Media 52

Social Media Retail Innovation Start-ups 52

PeopleMetrics

MAY 13, 2021

Word-of-mouth marketing is the best way to drive customer loyalty and organically create enthusiastic brand advocates. Discover our award-winning Customer Experience (CX) blog: [link]. Tune in for short, casual conversations every Tuesday at 2:00pm ET. ? ? ?. Sign up for more PeopleMetrics LIVE! sessions: [link].

Net Promoter Score 83

Net Promoter Score CEM NPS Customer Loyalty 83

MattsenKumar

MAY 7, 2024

Our blog post discusses outsourcing customer service to meet modern expectations. Bain &Company reveals that businesses can grow revenues between 4% and 8% above their market by improving customer service experiences. Today’s competitive business market demands scalability and flexibility.

Customer Satisfaction 52

Customer Satisfaction Contact Center Customer Service CRM 52

The Customer Service Blog

MARCH 21, 2024

John Lewis is a company I have mentioned numerous times in my blog over the last few years. In fact one of the very first articles in this blog - way back in 2016 - was about them (you can read the article by clicking here ). After all, this entire blog is about customer service! Darren Bugg Editor, The Customer Service Blog.

Retail 57

Retail Finance Sales Customer Service 57

VOZIQ

AUGUST 13, 2023

However, in order to win fan customers and increase these numbers, a complete rethinking of customer relationship management and a departure from the customary key performance indicators is necessary. Anderson In this book, they share the secrets to success when it comes to building strong customer relationships.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SurveySensum

APRIL 22, 2024

In the current age of the cybersecurity world, revenue in the Cybersecurity market is projected to reach US$183.10bn in 2024. That’s what we’re gonna explore in today’s blog. This demonstrates a customer-centric approach to security, aiming to build trust and strengthen relationships with clientele.

Compliance 52

Compliance Customer Feedback Government Start-ups 52

Totango

OCTOBER 12, 2022

While acquiring new customers is essential, ongoing development and deepening of relationships with existing customers is also vital for growth. The answers revealed that customer success teams are enterprise-wide collaborators—engaging with product management, sales, marketing, operations, and services and support departments.

Sales 111

Sales Customer Retention Innovation Customer Experience 111

Totango

FEBRUARY 18, 2021

This is the first in the blog series “Supercharging your Tech Stack with Totango”. There’s no denying the power of good customer relationship management (CRM) software. There’s no denying the power of good customer relationship management (CRM) software. But are you utilizing your CRM to its fullest potential? . Salesforce.

CRM 70

CRM Sales Customer Relationship Management Touchpoint 70