Totango

DECEMBER 29, 2021

In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy. A customer-centric product roadmap meets the needs of today’s digital-driven SaaS market.

Customer Satisfaction 97

Customer Satisfaction Technology Technology 97

Zendesk

AUGUST 4, 2021

“Is SaaS the next big thing?” When something goes wrong in the hands of a customer – as it inevitably does – the feedback loop from customer service to product development is almost instantaneous, the message comes through loud and clear, and the firm responds promptly and effectively.”. asked Eric Knorr in a piece for InfoWorld.

Customer Service 98

Customer Service Social Media CX AI 98

SurveySensum

SEPTEMBER 26, 2023

Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. Customers were signing up but not sticking around, and her SaaS platform was inundated with user complaints. But fear not, for there is hope!

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey? What Are the Stages in a SaaS Customer Journey?

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Social Media 110

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. It is important to start with some clarity as to who you are targeting.

Sales 178

Sales B2B Start-ups Education 178

Intercom, Inc.

JUNE 1, 2018

The most important tasks for any early stage startup are to write code and talk to users. About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News. Absolutely not.

Start-ups 201

Start-ups Social Media Gaming Technology 201

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer Feedback: Qualroo. Customer Retention Software Cuts Down Client Churn.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. B2B SaaS The B2B SaaS customer journey is filled with multiple touchpoints from initial awareness to renewal and beyond that shape customer experiences. But fear not!

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

B2B 91

B2B Customer Service B2C Net Promoter Score 91

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. Renewal of subscriptions.

Customer Journey Map 76

Customer Journey Map Net Promoter Score B2B Social Media 76

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

Intercom, Inc.

APRIL 30, 2020

We’ll also connect with your marketing teams to discuss other joint content we can develop together, such as webinars, case studies, guest blog posts, and perhaps – one day soon – even joint events. As a partner, you’ll be the first to hear about co-marketing opportunities, best practices, and areas for feedback.

Sales 223

Sales Start-ups Customer Relationship Technology 223

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Address negative customer feedback promptly and professionally.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

ClientSuccess

SEPTEMBER 30, 2020

For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. If so, how should your SaaS company start building this group of trusted advisors, and what should it look like? What is a Customer Advisory Board (CAB)? When to Form Your First CAB.

Net Promoter Score 75

Net Promoter Score Start-ups Social Media NPS 75

Aquire

SEPTEMBER 28, 2021

The standard business practice is sending quarterly surveys to all customers, especially in the SaaS space. A survey is an important piece of feedback from your customer. They expect you to follow through – 77 percent of customers have a more favorable view of brands that ask for and accept customer feedback.

Net Promoter Score 98

Net Promoter Score NPS Customer Satisfaction Customer Loyalty 98

SurveySensum

JULY 25, 2023

This scenario highlights the critical importance of sending targeted surveys to the right audience, at the right time, and with clear communication of survey objectives. That’s what we’re going to talk about in this blog – 7 common pitfalls to avoid while sending B2B surveys. Say goodbye to survey fatigue!

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. Onboarding, however, is more than just an important opportunity to create a first impression.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. Why Is Creating a New Client Onboarding Checklist Important? Why Optimizing Your SaaS Onboarding Matters.

Customer Journey Map 92

Customer Journey Map Close the Loop Start-ups Technology 92

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? By leveraging the product feedback platform. Because this platform excels in implementing Product Feedback Loop. What is a Product Feedback Loop? Why is a Product Feedback Loop Important?

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

JUNE 3, 2022

Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. This is especially important with customers who have been inactive recently. Feedback Request Email Template. Renewal reminder emails are vital for SaaS subscription services.

Start-ups 108

Start-ups Sales Customer Satisfaction Customer Feedback 108

Totango

FEBRUARY 10, 2021

Incorporate customer feedback. The stages in a customer journey map include: Lead acquisition: the steps by which a prospect becomes aware of your brand and enters your customer relationship management database (for example, seeing an ad that leads them to visit your site, read your blog and join your email list). Make Onboarding Easy.

Customer Retention 84

Customer Retention Customer Journey Map Net Promoter Score Scorecard 84

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success. of those occurring online.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Initially, Alice was excited about these feature requests from the product feedback surveys. Why exactly haven’t we built out this feature until now?

Sales 52

Sales Customer Feedback Start-ups CX 52

Intercom

JANUARY 11, 2024

A colleague and I are working on a series of blog posts about this. I think that’s been a little under-explored in the SaaS startup space, trying to find consultants that can come in and help you shape your strategy organizationally and help develop your leaders who are more junior or mid-level. Camille: Absolutely.

Customer Service 86

Customer Service CX AI Start-ups 86

Intercom, Inc.

APRIL 29, 2021

Striking that balance is of the utmost importance to Joei Chan , Director of Content at the e-learning platform 360Learning. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now. Here are some of our favorite takeaways from the conversation: 1. Joei: Yeah, looking back.

Innovation 118

Innovation B2B Start-ups Education 118

SurveySensum

NOVEMBER 13, 2023

This is why it is all the more important that businesses pay attention to their mobile CX. Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Enter mobile survey tools.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. The best way to gain this information is through customer engagement. Video tutorials: Vidyard.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

SurveySensum

SEPTEMBER 22, 2023

To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis. This will not only acquire new customers but will also help you to retain your existing SaaS customers. Why is it important to measure? Not just that.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. You can generate a range of surveys for various industries, including retail, fintech, and SaaS. Why is that? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

ClientSuccess

JANUARY 25, 2021

Why is customer marketing important? The old adage that ‘your current customers are your best marketing tool’ still holds true, even in the age of digital marketing and SaaS vendors. Who better than the people currently using your product to give feedback on new features? Product Enhancements. Digital Marketing.

Customer Retention 81

Customer Retention Sales 81

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JANUARY 25, 2024

It’s like asking for a favor, but an important one! In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. These tips are all about using the trust that comes with good customer feedback to turn that satisfaction into great opportunities. But don’t worry!

NPS 52

NPS Customer Feedback Gaming Social Media 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Aquire

DECEMBER 9, 2021

If you want your customers to stick around, it’s important you understand how to reduce customer churn rate. And that means gathering customer feedback and measuring what is going on. It just goes to show how important a watertight onboarding process is in your customer success efforts. Analyze why churn is happening.

Customer Retention 98

Customer Retention Education Start-ups Social Media 98

SurveySensum

FEBRUARY 6, 2024

The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. So, what is a cancellation survey?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52