Totango

APRIL 12, 2022

The customer focus is driving a shift in the old pre-sale vs post-sale mindset. The customer journey is the combined and shared efforts of all teams within an organization – from Customer Success to Marketing, Sales, Product, Support and more. A Digital Execution Engine is Key. Deliver Value First.

Engineering 82

Engineering Start-ups Sales Customer Experience Management 82

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. We killed the blog. The most successful blogs are usually very personal and tied to a particular worldview or area of expertise. ” On Sales. Talk to these people.

Engineering 150

Engineering Start-ups Gaming Sales 150

Zendesk

APRIL 18, 2022

It’s no different for sales and marketing teams when sourcing leads. While you’re not sharing your work with a professor these days, your sales reps need to know where and how leads had first contact with your company. Search engines. Blog articles. Email campaigns. Virtual events. Pay per click (PPC) ads. Cold calls.

Social Media 98

Social Media CRM B2B B2C 98

Logicalware

AUGUST 16, 2022

Chatbots are one of the highest priorities for sales and customer service teams right now. . So in this blog, we share some of our top tips for getting started and setting up your chatbot project for success. . Fourth, you’ll need a solution with an analytics engine. What should you look for when choosing a chatbot solution?

Engineering 98

Engineering Start-ups Sales NPS 98

Totango

JANUARY 22, 2024

Most expect to see CS emerging as a growth engine. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies. The post 2024 Expectations: The forefront of the next generation of customer success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Totango

APRIL 18, 2023

In this uncertain time, many business leaders are seeing budget cuts, longer sales cycles, and forecasts being continually reexamined … but there is good news. The post Totango AI innovations set to boost customer success productivity appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 98

Innovation AI Engineering Sales 98

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. In 1982, the former engineer at Bell opened his own company to focus on inventions around auto attendants.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Intercom, Inc.

JANUARY 14, 2021

Keeping lines of communication open between product, sales and customer success is essential for a well-oiled, highly-efficient product organization. I’m an engineer and I think like an engineer, so I’m looking for frameworks and patterns. There is so much knowledge in the sales CRMs systems.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Customer Service Life

DECEMBER 20, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Engineers and programmers care about bugs – Our engineering team works hard to make their code as bug-free as possible. Let’s look at who tends to care about each issue type.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

Intercom

MARCH 9, 2023

Others write blog posts , create educational content, and mentor and onboard other Intercomrades. When our team was very small, it was made up of Support Representatives, Support Engineers, and Support Leads. So many support departments promote good reps and engineers to management as there’s nowhere else to go.

Customer Service 59

Customer Service Engineering Start-ups Education 59

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. As you grow functions, the audience for your roadmap widens.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. As you grow functions, the audience for your roadmap widens.

Engineering 165

Engineering Start-ups Finance Sales 165

TeamSupport

NOVEMBER 11, 2020

Part 1 of this blog series highlights excerpts from the key concepts for using services to retain and grow recurring revenue. ServiceXRG suggests that by establishing standardized service sales processes and leveraging service sales automation, companies can assure that every service opportunity adheres to configuration and quoting practices.

Engineering 98

Engineering Education Sales Technology 98

Totango

MARCH 24, 2022

Guy described the customer journey as the combined and shared efforts of all teams within an organization – from Customer Success to Marketing, Sales, Product, Support and more – where the success of creating the ultimate customer journey relies on an all-in-one digital execution engine. The post That’s a Wrap!

Engineering 91

Engineering Sales Customer Experience 91

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Engineering 224

Engineering Technology Technology Innovation 224

Totango

AUGUST 3, 2021

Here we’ll help you steer clear of the most frequent pitfalls SaaS companies encounter when deploying a freemium sales model. While giving away too little value can fail to motivate premium upgrades, giving away too much can be equally damaging to sales. Why Is Freemium a Good Sales Strategy (When Done the Right Way)?

Sales 118

Sales Social Media Engineering Technology 118

Zendesk

FEBRUARY 17, 2022

Every interaction is an opportunity to connect with leads and push them further down the sales funnel. Lead magnets provide insight into what makes your prospective buyers tick—your sales team can leverage that information to increase their chances of converting them into customers. A strong lead magnet provides value for sales leads.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Totango

APRIL 30, 2021

To calculate your average CAC, total up all the marketing and sales costs that go into your acquisition efforts for a given period. The procedure for calculating CAC can be expressed through the formula: CAC = Total marketing and sales costs for customer acquisition / Total number of customers acquired. Price comparison engines.

Customer Acquisition 63

Customer Acquisition Customer Retention Social Media Engineering 63

Zendesk

JANUARY 5, 2022

Every salesperson is eager to hit their monthly quota—the more sales, the better. But the road to that finish line is reliant on a set of key players: sales leads. Before sales reps can meet their targets, they need a clear understanding of what a sales lead is and how a lead is different from a prospect.

Sales 105

Sales Outlook Social Media B2B 105

Intercom, Inc.

JULY 31, 2019

Here’s an in-depth look at how chatbots can be used to engage visitors browsing on your website and turn them into leads for your sales team. They’ll keep your marketing engine going when your team members are unavailable and save them time when they’re hard at work. Send high-intent leads directly to sales.

Sales 177

Sales Start-ups Engineering Technology 177

Intercom, Inc.

MAY 7, 2019

e.g. The end of apps as we know them is a strong opinion that is well argued and illustrated – which is why it’s one of our most evergreen posts on this blog. We’ve all worked with engineering teams who wouldn’t embrace that world view. Opinions start conversations. Opinions sell products.

Social Media 222

Social Media B2C Start-ups B2B 222

Shep Hyken

OCTOBER 21, 2022

Your blog, website, and sales deck are pieces of content your customers will read. But for customers to find you, this means optimizing your content with search engine optimization. Speak with your sales team as a customer and learn how each point of the buyer’s journey makes you feel. .

Customer Experience 69

Customer Experience Engineering Sales Customer Expectations 69

Hodusoft

DECEMBER 2, 2021

In the second installment of the two-part blog series based on video broadcasts by ClueCon Weekly, we present to you important highlights of the discussion with HoduSoft Co-Founder and Chief Technology Officer, Bharat Lalcheta. Quality assurance is not only limited to production and research processes but sales too.

Technology 52

Technology Technology Omnichannel Artificial Intelligence 52

Zendesk

APRIL 16, 2021

Sales reps know nothing’s harder than patiently nurturing a lead, establishing a relationship with them, and carefully converting them into a customer—nothing, of course, except finding a good lead in the first place. Lead generation is often a huge challenge for sales and marketing professionals. But it doesn’t have to be.

Social Media 98

Social Media B2B Sales Start-ups 98

The Customer Service Blog

DECEMBER 15, 2022

Many readers will already know that, in addition to editing The Customer Service Blog, I also do lecturing and training work in the areas of Business Studies, Management and Marketing. How can they make a rational decision on the level of prices to charge that will enable them to make enough sales, while still being profitable?

Finance 80

Finance Transportation Construction Engineering 80

Hodusoft

SEPTEMBER 16, 2022

This blog will unveil how your business can leverage PBX auto provisioning to drive efficiency. Extra expenses on IT engineers for their hands-on availability. PBX auto provisioning enables a business to jump through a lengthy process of adjusting service and users. What is IP PBX auto provisioning?

Business Operations 98

Business Operations Omnichannel Engineering Sales 98

Zendesk

JUNE 29, 2022

Finding prospects can feel so difficult that many companies throw excess resources toward lead generation, but then stall when it comes to converting those leads into sales. With so much effort going into gaining initial interest, it’s doubly frustrating when sales leads aren’t immediately ready to buy. sales qualified lead (SQL).

Social Media 98

Social Media Sales Start-ups CRM 98

SugarCRM

JUNE 9, 2022

Seamless transactions across devices and 24/7 access are the new norms across industries, and recommendation engines lead even B2B buyers toward their next purchases. This blog post article was initially published on The Manufacturer. It’s no longer enough to provide the best product or service.

CRM 49

CRM Manufacturing Gaming Engineering 49

Totango

JANUARY 19, 2022

Bonus points if these examples include working with Product, Sales, Marketing or Engineering teams! There are also tons of Slack channels, social media communities and blogs to help connect you to leaders in the space. Don’t be afraid to reach out to members of the CS industry on LinkedIn to ask for advice.

Start-ups 102

Start-ups Social Media Engineering Education 102

Beyond Philosophy

DECEMBER 22, 2015

As they are gathering information to help in day-to-day brand decision-making, consumers want, crave, desire, seek, and value content from marketers – as long as it is reasonably altruistic, informative and objective, and minimizes the ‘look of sponsorship’ and the three most readily identifiable sales ‘P’s’: push, pitch, and puff.

Social Media 92

Social Media Engineering Sales CX 92

SugarCRM

SEPTEMBER 30, 2021

A great content marketing strategy isn’t only about growing an audience but mostly about delivering value while paving the way for the sale. Instead of hoping that visitors will somehow rediscover your blog later, you want to take actionable steps towards building a communication channel—so you don’t lose them.

E-commerce 49

E-commerce Finance Engineering Education 49

Hodusoft

AUGUST 13, 2021

For businesses to generate sales leads, the erstwhile favored channels of in-person meets or phone calls are now completely replaced by online lead generation techniques. With stiff competition and shrinking profits, companies are now finding clever ways to generate sales leads without exhausting their most precious resource employees.

Sales 98

Sales Engineering Education Customer Service 98

SugarCRM

FEBRUARY 15, 2022

The objective of B2B lead generation is to stimulate and capture the attention of your target buyers and lure them into your sales funnel. A lead isn’t some random number that’s stumbled onto your website—it’s the high-value potential client that’s one step away from stepping into your sales funnel. Content Marketing.

B2B 49

B2B Social Media Engineering Start-ups 49

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. Put a well-defined sales process in place.

Sales 178

Sales B2B Start-ups Education 178

Steven Van Belleghem

JUNE 6, 2023

When his EVs were being developed, he spoke for a long time with the automobile engineers. For more tips on becoming more customer centric, read this earlier blog post of mine too. In spite of some erratic behavior these days at Twitter, he used to be well known for seeking constructive criticism.

Construction 62

Construction Engineering Retail CX 62

Comm100

NOVEMBER 23, 2021

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Response speed. Personalized conversations. Wrap Up.

Customer Experience 86

Customer Experience CRM Omnichannel Social Media 86

Logicalware

DECEMBER 18, 2023

In April, we announced the launch of Sales Intelligence – a powerful tool that streamlines outbound and inbound customer service, ensuring a cohesive and consistent experience across all touch points. A strong year for product innovations This year, we launched a number of industry-leading products and features.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52