Aquire

NOVEMBER 23, 2021

Instead, look to cultivate a social listening habit in your organization. This is the practice of monitoring social platforms to find mentions of your brand, company, and your products or services. In this case, social listening can help you spot user-generated content that’s worth promoting.

Social Media 52

Social Media Social Listening Customer Relationship Sales 52

SurveySensum

SEPTEMBER 25, 2023

In this blog post, we will discuss the importance of customer feedback for video marketing and share tips on how to collect and use feedback to improve your video marketing strategy. Many companies are now leveraging social listening to track keywords and brand mentions.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Execs In The Know

FEBRUARY 17, 2023

The ideal social media management platform captures conversations, filters, and sorts through the noise with the help of AI, automates workflows for determining urgency, and leverages intelligent routing to get the most impactful mentions to the right team at the right time. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Hodusoft

OCTOBER 14, 2022

The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. Curious to know how you can do it? What does an e-commerce contact center do?

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. Within the realm of social media software is also social listening tools. Marketing (Personalization) Software. PR Software.

Social Media 48

Social Media CRM Social Listening Omnichannel 48

CallCare

NOVEMBER 23, 2021

Your company may use social listening techniques to learn about client sentiments on social media platforms. Finally, your organisation may include widgets into websites that enable consumers to rate product descriptions, blog entries, and other material, allowing them to submit fast and easy feedback. The Takeaway.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

SurveySensum

JUNE 29, 2023

In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Aquire

OCTOBER 26, 2021

Wait, is this blog personalized? All you need is access to purchase or browsing history to be able to send relevant blogs, videos, and other useful content. Social listening and responding is also a great opportunity for individualized engagement. Did we just say Michael? Yes — but don’t worry, we haven’t gone mad.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Comm100

MAY 10, 2018

Use Social Listening. Use social listening to learn what other complaining customers have to say about your brand. For information on how to minimize customer complaints by improving customer satisfaction, check out our blog post, One and Done: How to Optimize Your First Contact Resolution Rate.

Social Listening 80

Social Listening Social Media Customer Service Start-ups 80

Comm100

NOVEMBER 3, 2017

The problem is that social media is such a broad topic, and an effective social media team comes from a variety of knowledge levels and backgrounds. How are you supposed to find social media training activities and courses that will bring everyone up to speed? Corporate social media mistakes often go viral.

Social Media 45

Social Media Social Listening Start-ups Legal 45

Lumoa

MARCH 12, 2023

Its primary features include survey creation, sentiment analysis, social listening, and AI-powered insights. Medallia Medallia is a cloud-based customer experience management platform for analyzing customer feedback across multiple channels.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. As a social media software, Hootsuite offers support for the following: Twitter profiles. WordPress blogs. Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns.

Social Media 41

Social Media CRM Omnichannel Invoicing 41

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). The point is that businesses have been a part of the dialogue for long enough that nowadays we have a pretty clear idea of what to avoid in social media.

Social Media 59

Social Media Customer Service Start-ups Legal 59

SugarCRM

APRIL 22, 2020

Invest in your digital front door (aka your website): Your website and everything that lives on it, most notably your blog, is your company’s digital front door. To get this social media marketing right, you need a social media management platform that can consolidate all of your efforts into a single place.

Manufacturing 29

Manufacturing Social Media Social Listening CRM 29