Totango

APRIL 5, 2022

NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Branding your survey.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

Intercom, Inc.

MAY 22, 2019

Deepa Subramanian (a graduate of Harvard Law School and a veteran of Salesforce) set out to improve businesses’ understanding of the customer voice by co-founding Wootric , a platform that offers a range of feedback collection and analysis tools to help teams gain deeper, more relevant insights into their users’ desires and complaints.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

NPS 52

NPS Social Media Text Analytics Outlook 52

Intercom, Inc.

JULY 31, 2019

Use these details plus those gathered from data enrichment tools to segment your users and personalize their next steps. Use these details plus those gathered from data enrichment tools to segment your users and personalize their next steps. With the right setup, a chatbot can power your marketing as well so you never miss a lead.

Sales 177

Sales Start-ups Engineering Technology 177

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. Just this week, we announced a new group of apps that users can add to the Intercom Inbox to provide faster and deeper customer interactions. Can you augment those tools with integrations?

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. Rati Zvirawa: We’re delighted to welcome you as a guest on Inside Intercom today. And here we are, six years later.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Intercom, Inc.

DECEMBER 10, 2018

This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. All your messaging is marketing, both before and after the sale. So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire.

Start-ups 137

Start-ups Gaming Sales 137

Intercom

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. Preparing an adequate knowledge base, help center, or blog with a clear navigation path is vital for empowerment.

Start-ups 59

Start-ups Customer Expectations Customer Feedback Customer Experience 59

Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. To start, let’s ask: what is a tool?

Manufacturing 223

Manufacturing Technology Technology Start-ups 223

Intercom, Inc.

FEBRUARY 21, 2019

That’s why more and more businesses are turning to sites like G2.com com , the place to see what others are saying about their experiences with the myriad SaaS options for business. com’s CMO Ryan Bonnici believes software purchasing will continue to evolve into a more authentic selling and buying experience. Ryan joined G2.com

Education 123

Education Start-ups B2B Sales 123

Intercom, Inc.

MAY 3, 2018

Survey responses and numerical data are great, but they don’t replace the context of a 1:1 customer conversation. Michelle Fitzpatrick: Rohini, welcome to Inside Intercom. Not to mention changes to workflows affecting an increasingly large amount of users. If you enjoy the conversation check out more episodes.

Invoicing 195

Invoicing Engineering Start-ups Customer Feedback 195

Intercom, Inc.

MAY 31, 2018

blog , books on everything from product demos to outbound sales, and the Startup Chat podcast that he co-hosts with Hiten Shah. Automation can be a great tool for augmenting qualification , but like all tools, it won’t fix fundamental problems with your process. Adam Risman: Steli, welcome to Inside Intercom.

Sales 223

Sales Non-Profits Start-ups CRM 223

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. However, with the technological demands of students rising, it’s not always easy for schools to provide students with the level and quality of support that they expect – especially within a tight budget.

Education 64

Education AI Sentiment Analysis Artificial Intelligence 64

Intercom, Inc.

DECEMBER 18, 2019

As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom. In the past 12 months on Inside Intercom, we’ve published nearly 200 blog posts covering everything from product launches to product strategy ; from growth stories to goal setting ; from building teams to bot skills ; from sales insights to stand-up comedy.

Non-Profits 30

Non-Profits Sales Start-ups Engineering 30

Intercom, Inc.

JULY 26, 2018

Adam Risman: Josh, welcome to Inside Intercom. About five years ago, I had a couple other SaaS products in the survey space, and at the time getting things related to SaaS metrics was an exercise in futility with lots of Excel spreadsheets or hacking to get these little internal tools. He searched for ways to cut costs.

Non-Profits 137

Non-Profits Finance Start-ups Customer Acquisition 137

Beyond Philosophy

DECEMBER 17, 2015

From signs about sales, end cap displays, to taste tests and announcements over the intercom, there are many tools employed to break through shoppers’ autopilot haze. Trip Planning Tools: 27% managed their shopping list, and 26% compared prices. Do you have loyal Customers or do your Customers buy from habit?

Retail 79

Retail Social Media Customer Loyalty Sales 79

Intercom, Inc.

MARCH 11, 2021

Rather than relying on things like surveys for feedback, invest in tools that will allow you to really drill down into what your customer is doing, and when. The Future of Support Has Arrived: It’s Conversational , a report by Intercom. Dee Reddy: Farhan, you are so very welcome along to Scale by Intercom today.

B2C 118

B2C B2B Social Media Start-ups 118

Hodusoft

JUNE 28, 2023

This blog post details everything you need to know about the feature, how it works, what are its functions and benefits, as well as how to set it up and configure it. BLF is an extremely important tool for every business whose operations depend on phone calls. Busy Lamp Field is like a traffic light for your phone.

Contact Center 52

Contact Center Hospitality Hospitality Finance 52

ProProfs

APRIL 5, 2022

So, to help you out, we’ve compiled a list of the most effective online lead generation tools of 2022. Our list features a variety of tool types, so you can create a comprehensive and high-converting lead management system. . What is a Lead Generation Tool? What Makes a Good Lead Generation Tool?

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

ProProfs

APRIL 13, 2023

They can be a uniquely effective marketing tool that also provides an easy way to conduct hiring, training, and educational assessments. Riddle is a popular quiz tool for marketing used by many publishers, agencies, and marketers. Online quiz software serve diverse functions across various industries.

Education 52

Education Non-Profits Social Media Start-ups 52