Lumoa

DECEMBER 15, 2022

VoC analytics improves products, services, and processes to meet consumer expectations better. Say the most popular answer was, ‘What is the response time to expect when I send a demand letter?’—they they could then write an informative blog post or create helpful social media content to attract more potential clients.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Beyond Philosophy

OCTOBER 4, 2019

It is also where you begin to set customers’ expectations for your Customer Experience. However, so you don’t serve the customer chalk when they were expecting cheese, your communication should set up reasonable expectations, too. The tag line was: “ It does exactly what it says on the tin.”. IS THE US NEXT?

Social Media 25

Social Media Education Start-ups Entertainment 25

SurveySensum

NOVEMBER 14, 2023

This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. That’s why, you should create straightforward surveys that don’t consume much time of the users. When users take the time to share their thoughts, they expect a response.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Comm100

DECEMBER 14, 2022

As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity. Merge tags can help you personalize an email beyond just first names. And CXA does more than just change customer perception. Like this one here.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

SurveySensum

DECEMBER 14, 2023

However, as businesses adapt to changing consumer behaviors and expectations, a critical question emerges – ‘ Is NPS still relevant in the ever-changing business environment? ’ With this blog, we will unravel the limitations of NPS and why businesses need to stop putting so much importance on it. Scroll down to find out!

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Win the Customer

JANUARY 20, 2016

Nowadays, it seems that all entrepreneurs know the perfect ingredients in fostering loyalty among their target consumers. This time, it’s because you’ve performed well and have satisfied their expectations. You can also promote their blogs or social pages to your followers or tag them in your status updates.

Social Media 95

Social Media Customer Loyalty Customer Relationship Customer Service 95

Intercom, Inc.

SEPTEMBER 5, 2019

Every now and then, people pitch me on various products; I received a pitch today for the Superhuman of blogging. Which got me thinking about this Superhuman-of-blogging approach. The expectation of the marketer these days is they can understand and/or logic. The WordPress piece is not the high-order bit.

Start-ups 138

Start-ups Engineering Sales Innovation 138

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. New findings in the Aspect Consumer Experience Index show that 61% of consumers feel that having Chatbots in customer service is the way of the future. Why Chatbots?

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Comm100

NOVEMBER 6, 2017

As of last year, at least 86% of Fortune 500 companies have an active Twitter account, and more than 50 million small businesses use Facebook to connect with consumers. Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s).

Social Media 59

Social Media Customer Service Start-ups Legal 59

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. You heard right: By 2020, Customer Experience is expected to overtake price and product quality as what makes your brand stand up from the crowd. Lower Retention Rates.

Social Media 46

Social Media Customer Service Start-ups Omnichannel 46

Comm100

OCTOBER 17, 2017

As the years have passed, social media has brought an ever-increasing amount of empowerment to customers, and a growing set of expectations. This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care.

Social Media 49

Social Media Customer Service Start-ups Customer Survey 49

ProProfs

JANUARY 6, 2022

For example, the tool you choose should support the repurposing of PowerPoint presentations to create a mini-course or turn blog content into video content. Even if you need to pay a higher price than you expected, the tool should add value to your eLearning efforts in the long term. Business Use Cases for eLearning Authoring Tools.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Steven Van Belleghem

NOVEMBER 23, 2020

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. AliBaba launched it for the first time in 2017 on Singles Day, with a fashion show called “See now, buy now”, where consumers could buy live creations from as many as 80 brands such as Adidas or Gap. The rise of C-commerce.

Entertainment 97

Entertainment CX Government Retail 97