Totango

MAY 31, 2022

Many organizations rely on quarterly business reviews (QBRs) as their dedicated opportunity to check in with customers and ensure their needs are being met. At Totango, we understand that this ability to quickly and effectively gather and communicate information is at the heart of customer success – both internally and externally.

84

84

Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Out-of-the-Box Functionality .

Start-ups 86

Start-ups Sales Customer Experience 86

Zendesk

MAY 25, 2022

Susana de Sousa spent four years working on Airbnb’s Customer Experience. Putting the “customer” in customer experience, Annette Franz might be LinkedIn’s most-read CX writer. You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books.

CX 98

CX Social Media Start-ups Sports 98

Intercom, Inc.

SEPTEMBER 7, 2018

For sales and support, the volume of prospects and customers they handle, and their capacity to scale up that volume, is the reason they are so focused on efficiency and output. Supercharge your pipeline with Custom Bots. See what Custom Bots can can do for you: More leads 24/7. Code-free customization.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. But first, let’s delve deep into the drawbacks of Delighted.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

Beyond Philosophy

FEBRUARY 22, 2018

For years, Apple has distinguished itself as a company that knows how to build an emotional connection with its customers. But with its recent missteps in its handling of iPhone battery issues, one has to wonder: has Apple lost touch with its customer base? Poor Communication Leads to Unhappy Customers.

Retail 130

Retail Customer Experience 130

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. Enter mobile survey tools.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

ProProfs

SEPTEMBER 12, 2018

You can customize these quiz templates by branding them your way and adjusting the questions and answers. Irrespective of the question type you choose, what you need to do first is to create the question or statement and upload supporting image if you wish to. Adding tags helps you to organize questions better.

Social Media 98

Social Media Education 98

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Whether they come from customer support tickets, emails, community forums, etc, gather and organize them in one dedicated space. Addressing their needs might prevent future customer churn.

Sales 52

Sales Customer Feedback Start-ups CX 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? Here’s a customer review on this limitation.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

NOVEMBER 22, 2023

Do you know that 88% of online customers don’t return to a website after a poor user experience? Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Intercom, Inc.

DECEMBER 6, 2019

And yet, most marketers don’t give push notifications the care and attention they deserve, despite the endless benefits they can yield for both company and customer alike. They’re used to inspire customers and prospects to take a specific call to action. One day, you click “follow” on a specific person, topic or tag.

Social Media 138

Social Media Start-ups 138

CommBox

JULY 18, 2021

Customer Communication may be a daunting process, especially if you’re always addressing the same issues. However, this is an essential part of customer service and should not be neglected. This will instantly attract the type of customers who value brands that stand for something. Be forthcoming about your company values.

Social Media 52

Social Media Social Listening Customer Service Customer Experience 52

ProProfs

SEPTEMBER 12, 2018

You can customize these quiz templates by branding them your way and adjusting the questions and answers. Irrespective of the question type you choose, what you need to do first is to create the question or statement and upload supporting image if you wish to. Adding tags helps you to organize questions better.

Social Media 68

Social Media Education 68

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

Comm100

JUNE 27, 2021

Imagine a customer is at the checkout of your eCommerce store. But live chat isn’t just an effective tool for increasing conversion near the end of the digital customer journey – it can help funnel customers through several key stages of the journey, from consideration to repeat purchase. . “ But there’s just one problem.

Manufacturing 52

Manufacturing Sales Customer Satisfaction Retail 52

Intercom, Inc.

MARCH 14, 2018

When it came to finally running my first one, I was surprised to find very little information online that could help me. Get feedback direct from your customers. Jump on customer calls and send targeted messages based on usage of the beta to gather feedback. Decide how you’re going to pitch. Evaluate the findings.

Start-ups 223

Start-ups Engineering Education Customer Feedback 223

Beyond Philosophy

FEBRUARY 17, 2016

Studies have shown that people sound out syllables when they read a price tag. They found that items are priced right if the pricing matches the way a customer is thinking about a purchase. Customers are more likely to think a round price “feels right” if the purchase is based primarily on emotions. Round vs Precise Pricing.

Retail 110

Retail CX Customer Experience Sales 110

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis. What does all of this mean?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Bill Quiseng

MARCH 7, 2016

We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. At the same time, the millennials and Gen Z who interact primarily through digital communication are becoming your customers and will expect you to be available to them via social media.

Social Media 123

Social Media Customer Service B2C Voice of the Employee 123

Beyond Philosophy

NOVEMBER 15, 2019

Customers have an idea of whether you are a low- or high-priced store almost before they ever interact with you. Finally, we discuss that once you have a Price Image, what you can do with it from a Customer Experience standpoint. Both of these presentation details appeal to the Customer’s Subconscious Experience.

Construction 120

Construction Start-ups Customer Experience 120

ProProfs

DECEMBER 9, 2021

Let’s get started by understanding first of all what Snapchat does. Consider the following statistics: It reached 190 million daily users in the first quarter of 2019. . Then, have your customers record audio/video to learn what they have to say about your product or brand. . Bonus Tip: Tag Your Friends.

Social Media 52

Social Media Gaming Manufacturing Transportation 52

Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. When you picture customer service training, what key elements come to mind? First, let’s look at eight essential features for your LMS. The post 8 Essential Features for your Contact Center LMS appeared first on Customer Service Life.

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? We’ll get into this later). Cut down costs.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Intercom, Inc.

OCTOBER 1, 2020

Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. It’s tricky to successfully coordinate a customer-facing roadmap. So it would be like, “Hey, we’re going to add tagging this week.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. It’s tricky to successfully coordinate a customer-facing roadmap. So it would be like, “Hey, we’re going to add tagging this week.

Engineering 165

Engineering Start-ups Finance Sales 165

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. Furthermore, he was a part of Virgin Mobile’s team, which is again very Customer-centric.

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

ProProfs

SEPTEMBER 23, 2019

If you too are toying with the idea, this blog post can help you out. First is Rob Percival, a former math teacher in a high school based in Cambridge, England. Rob invested three months of hard work on his first course, resulting in over 30 hours of instructional content. Customize to reflect your business, beliefs.

Real Estate 74

Real Estate Non-Profits Education Social Media 74

Customer Service Life

AUGUST 10, 2017

This article was originally published on the FCR blog on July 25, 2017. If you’ve worked with a customer service team for any length of time, you’ve likely encountered a quality assurance form at some point. You’re essentially teaching your agents to speak a common language and customers appreciate the consistency.

Net Promoter Score 68

Net Promoter Score Customer Service Customer Satisfaction Contact Center 68

Customer Service Life

MAY 15, 2017

This article was originally published on the FCR blog on May 3, 2017. At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better. Click here to read the original.

Technology 74

Technology Technology Customer Service Contact Center 74

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. The most alarming were those with high-quality scores but low CSAT — especially if you view quality as the company’s gauge of the customer experience and CSAT as the customer’s gauge. In the modern contact center, these ARE customer experience metrics.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Zendesk

JUNE 15, 2021

You receive an email from Lowe’s claiming that a new LG model is a customer favorite. As customers turn more toward their inner circles and fellow consumers for recommendations, it only makes sense that brands rely heavily on user-generated content, influencers, and customer advocacy. How to build a customer advocacy program.

Sales 64

Sales Net Promoter Score Social Media CRM 64

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. Furthermore, he was a part of Virgin Mobile’s team, which is again very Customer-centric.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60