SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

ProProfs

SEPTEMBER 12, 2018

Adding tags helps you to organize questions better. The best part about tags is that they are only visible to you. In general settings, you can set parameters for scoring, time to complete the quiz, result type, order and number of questions, attempts allowed, questions to display per page, quiz report, and completion certificate.

Social Media 98

Social Media Education 98

Intercom, Inc.

MARCH 14, 2018

As a form of QA, we worked alongside our Content team to dogfood the new feature on our blog and see how it performed in a short period to decide whether it was worthy of release or not. These metrics suggested a large cohort of customers switched directly back to the old reports on every login. Betas are not for finding bugs.

Start-ups 223

Start-ups Engineering Education Customer Feedback 223

Beyond Philosophy

FEBRUARY 22, 2018

reported long lag times in switching between apps and making phone calls. Apple said the slowdown was intended to preserve battery life and prevent unexpected shutdowns, but critics suspected that Apple was throttling phone performance in its older models to get people to upgrade to the new iPhone x (which carries a $1000 price tag).

Retail 130

Retail Customer Experience 130

ProProfs

SEPTEMBER 12, 2018

Adding tags helps you to organize questions better. The best part about tags is that they are only visible to you. In general settings, you can set parameters for scoring, time to complete the quiz, result type, order and number of questions, attempts allowed, questions to display per page, quiz report, and completion certificate.

Social Media 68

Social Media Education 68

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs. Relationship management is more than sales and lead management.

CRM 26

CRM Case Management Omnichannel Sales 26

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. This gives you the ability to receive real-time analytics reports on your surveys, which you can use to better understand and, if needed, adjust your strategies. Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) It enables users to create detailed and customized reports.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

NOVEMBER 22, 2023

If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations. Leverage Live Chat for Real-time Feedback Around 80% of businesses report that implementing live chat has boosted sales, increased revenue, and enhanced customer loyalty within their operations.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Beyond Philosophy

NOVEMBER 15, 2019

A reporter checked prices between the local chain and Whole Foods. The reporter interviewed a woman who said that she would be able to switch to Trader Joe’s instead of Whole Foods, and it “ will lower my grocery bill by hundreds of dollars each month. The residents of Jamaica Plain were livid.

Construction 120

Construction Start-ups Customer Experience 120

Customer Service Life

MAY 15, 2017

This article was originally published on the FCR blog on May 3, 2017. Their advanced reporting allows customer service leaders and quality managers to see how often certain macros are being used and how often they’re being customized or even completely changed. Click here to read the original.

Technology 74

Technology Technology Customer Service Contact Center 74

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Don’t forget to also monitor your direct messages, tags and mentions, and any hashtags that use your brand name. With CommBox, you can: .

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

SurveySensum

FEBRUARY 24, 2022

The Geo Report feature allows you to make geographical segmentation for personalizing locations for teams and visualizing feedback with more clarity. . Best-in-class analytical reports. It offers reporting and dashboards to enable action and monitor trends. Basic & native reporting feature . Easy to set up surveys.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

ProProfs

OCTOBER 4, 2022

Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. A KPMG report has revealed that 55% of chief compliance officers consider it a top compliance challenge to promote awareness of compliance responsibilities across the enterprise. . Did you know?

Compliance 52

Compliance Finance Government Agriculture 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). In addition, users can create custom reports and share them with the team. Let’s dive in.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel. Hint: Focus on Agent Performance. Keep an eye on the customer engagement market.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Zendesk

JUNE 15, 2021

Customer advocates can help you promote your product or service through a variety of outlets: blog posts, case studies, backlinks, and public speaking, to name just a few. According to the 2019 Edelman Trust Barometer Special Report , only 34 percent of consumers say they actually trust most of the brands they use.

Sales 64

Sales Net Promoter Score Social Media CRM 64

Intercom, Inc.

OCTOBER 1, 2020

So it would be like, “Hey, we’re going to add tagging this week. So Ciaran is going to work on tagging on Wednesday, Thursday, Friday, because Eoghan is designing it Tuesday, and David is going to work on it Tuesday, Wednesday, Thursday,” or something like that. And even the six-year stuff was quite hand-wavy.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

So it would be like, “Hey, we’re going to add tagging this week. So Ciaran is going to work on tagging on Wednesday, Thursday, Friday, because Eoghan is designing it Tuesday, and David is going to work on it Tuesday, Wednesday, Thursday,” or something like that. And even the six-year stuff was quite hand-wavy.

Engineering 165

Engineering Start-ups Finance Sales 165

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! In this blog post, we’ll answer all these questions and more. Or, more terrifyingly, when it’s plummeting into negative territory? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. Use key words and tags that your agents can use to pull content up quickly. Free Report. It’s about making your customer support team’s job easier by giving them easy access to problem-solving information. Gather your content.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

InteractionMetrics

JULY 10, 2023

The first step in analyzing any large unstructured dataset is called “tagging.” ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Tagging is tagging. Does every comment need to be tagged?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

ClientSuccess

APRIL 20, 2017

He explained that as time went on, customers didn’t want hard reports anymore, but wanted them delivered electronically. This led to delivering reports via CDs and eventually to the delivering via the Internet, which is what we now refer to as a SaaS or cloud-based model. Blog Posts: 3 Fundamentals for Scaling Customer Success.

Net Promoter Score 40

Net Promoter Score Start-ups B2B Engineering 40

Intercom, Inc.

JUNE 5, 2019

Use the Article Inserter app to send them a help doc to get them up and running with their new features, share an upcoming webinar with the Zoom Webinars app, or send a relevant blog post with the Content Showcase app. Report bugs in a flash with the Jira Cloud app. Your pipeline has never been smoother.

Close the Loop 29

Close the Loop Start-ups Engineering CRM 29

ProProfs

JANUARY 26, 2023

In this blog post, we’ll take you through the best exam software in 2023, so you can make an informed decision when looking for the right tool for your requirements. It also offers best-in-class reporting and analytics featuring visual statistics that make it easy to analyze performance and identify learning challenges.

Education 52

Education Start-ups AI Close the Loop 52

Zonka Feedback

DECEMBER 26, 2023

In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. As an AI survey tool, Zonka Feedback also uses AI to detect topics and automatically classifies feedback into different themes, sub-themes, and tags.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Intercom, Inc.

APRIL 22, 2021

The tech lead is typically someone who’s tagged to a specific team as partnering with them on whatever they’re trying to do. They’re almost doing the same work that the manager is doing, but they have no direct reports. It could be any of these different areas. Brian: Great. It’s been great talking with you.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Logicalware

NOVEMBER 5, 2021

So in this blog, we’ll explain how they work and how they can improve your workflows. open, pending, on hold or resolved) Categories and/or Tags (For searching and reporting) Attachments (e.g. As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

SurveySensum

MARCH 1, 2024

Failing to Benchmark & Compare Against Competitors: According to a report by Forbes, 81% of businesses with a formalized benchmarking process in place believe that it significantly improves their competitiveness in the market. Functionality, Usability) and tag sentiments (Positive, Negative, Neutral).

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. All you have to do is create tags and incorporate relevant keywords for 15 responses. And with the report feature, you can find a detailed analysis of which tags occur the most time and their sentiments.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. A second opportunity is in the area of reporting and agent productivity tracking. Practice #4: Use custom fields instead of tags. Image by Pete Linforth from Pixabay. Click here to read the original post.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

Zendesk

JULY 30, 2021

This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. Easily search for articles, blog posts, tickets, and more in Zendesk with Command E! Verse for Sell.

E-commerce 52

E-commerce Construction Sales Government 52

Execs In The Know

MAY 2, 2022

A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. Gartner research puts the price tag at $14,113 per agent. Guest blog post written by ibex. If you’re ready to level up your CX for economic volatility, we’re here to help.

CX 97

CX VOC Customer Journey Map Contact Center 97

Execs In The Know

FEBRUARY 17, 2023

To make matters worse, having too many tools can lead to disparate measurement and reporting practices across the organization. Meet with our social media domain experts at Customer Response Summit (CRS) Austin If you enjoyed our blog, make sure to attend our pre-conference workshop, “How to Create Legendary Social Media Customer Experiences.”

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Free Download] Chat to Visit Ratio Report: Help Forecast Your Potential Chat Volume. Download Now.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

SurveySensum

MAY 25, 2023

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. So, follow these steps to analyze open-ended feedback efficiently: Create tags and add relatable keywords for the first 15 customer feedback. Go to Tag Analysis to view the report, and there you will find the highest-popping customer sentiment.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52