SugarCRM

MARCH 12, 2024

Today, eCommerce and social commerce have become popular across all industries and sectors. AI is single-handedly putting CRM back at the heart of CX, providing the foundational technology manufacturers need to drive engagement and deliver experiences that keep customers returning for more.

Manufacturing 26

Manufacturing CX CRM Artificial Intelligence 26

SurveySensum

NOVEMBER 22, 2023

In essence, setting the game plan for defining feedback goals lays the foundation for a successful and effective feedback implementation process. of e-commerce website visits are converted to purchases on desktop, versus 3.3% For example, you run an e-commerce website, and you’re looking to enhance your customer feedback.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

NOVEMBER 3, 2023

– Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more. In this blog, we’ll explore seven customer service trends for 2024. This trend is all about keeping customers happy and, in turn, ensuring the success and growth of businesses.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Head of Customer Success. VP, Customer Success.

Management Consulting 48

Management Consulting Gaming Education Customer Loyalty 48

Intercom, Inc.

JANUARY 14, 2021

Keeping lines of communication open between product, sales and customer success is essential for a well-oiled, highly-efficient product organization. How to use technology to create something. I need to learn how to build a business and learn how to get others excited to join me, not just tinker with the technology.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Callminer

AUGUST 1, 2017

He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Too many portals…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Intercom, Inc.

MARCH 11, 2021

We recently spoke with Farhan to learn more about where the future of customer support is heading, and how understanding customer behavior can help to drive revenue in the future. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Being reactive isn’t enough – you need to be proactive.

B2C 118

B2C B2B Social Media Start-ups 118

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The latest technology is not going to make up for your lack of thinking! Were you surprised to read the title of this post?

Technology 77

Technology Technology Agriculture Retail 77

Intercom, Inc.

AUGUST 15, 2019

Instead of looking at product delivery as the metric for success, switch your focus to changes in customer behavior as the sign of whether your efforts were truly successful. As we scale to 200, 400, 500, 1,000 people, I want those seeds to flourish so that we understand how we do work, what we value and how we measure success.”

Start-ups 179

Start-ups Innovation Engineering Retail 179

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. Your success in life isn’t based on your ability to simply change. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Uniphore

JANUARY 4, 2022

The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation. How are you planning to leverage conversations to drive revenue and customer retention? Discover how conversations are being leveraged across various verticals to drive better CX. Emotion AI.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Provide Support

APRIL 13, 2016

“Customer experience is now clearly at the heart of digital transformation, and digital is at the center of that customer experience,” said Anatoly Roytman, managing director at Accenture Interactive and global digital commerce lead. This requires from a company to get equipped with a technology that is predictive and personalized.

Customer Relationship 43

Customer Relationship Social Media Age of the Customer Customer Expectations 43

Intercom, Inc.

AUGUST 1, 2019

It depends on the industry, but Brex has had huge success by acting bigger than they are – particularly in the B2B space, where people are looking for signals that your product is going to be supported for years in the future. They say you should write what you know (in Brex’s early days, that meant startups and e-commerce).

E-commerce 36

E-commerce Start-ups B2B Retail 36

Qualtrics

JANUARY 30, 2019

Hear from BuzzFeed’s Chief People Officer, Lenke Taylor about how they’re employing technology to answer common HR questions, encourage employees to network with colleagues, act on employee feedback, and more. We also use bot technology to help employees find information. Over to Lenke! Who’s my HR person? Register for X4 Summit.

Entertainment 20

Entertainment Start-ups Technology Technology 20

Beyond Philosophy

JUNE 4, 2015

If all the statistics about mobile technology are true, the answer is likely yes for 70% of you—maybe more! To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. Macy’s is using the best of both worlds, both virtual and actual to drive business. Meld the Worlds.

E-commerce 141

E-commerce Sports Retail Omnichannel 141

Totango

MARCH 9, 2021

To truly dig deep into your customers’ experience, you need to implement a data-driven customer success program. What is a Data-Driven Customer Success Program? Why is a Customer Success Program Important? This is where a good customer success platform like Totango can help. A great example of this is Zoom.

Net Promoter Score 65

Net Promoter Score Retail Start-ups Customer Retention 65

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Build CX into the culture : build a long-lasting principles oriented on customer success.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Intercom, Inc.

DECEMBER 20, 2018

Tactics for driving growth. Dustin: Coming from a growth marketing background, how do you work with sales teams to drive growth? For example, when our sales team or our success team talked to Mailshake customers, the only questions we need to ask to see if their campaigns are successful or not were, “What’s your reply rate?”

Sales 151

Sales Start-ups E-commerce Non-Profits 151

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Build CX into the culture : build a long-lasting principles oriented on customer success.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. But this kind of marketing has a low success rate. And as it turns out, these contextual messages are also much more likely to drive them to action.

Sales 36

Sales Start-ups Customer Retention Machine Learning 36