Qualtrics

SEPTEMBER 4, 2019

In 2015, she moved to financial services firm Prudential Plc to set up their first advanced people analytics function, covering talent management and succession planning as well. This was groundbreaking for the brand, and made Melissa one of a group of HR pioneers leading the way in the analytics space around this time.

Start-ups 47

Start-ups Technology Technology 47

Intercom, Inc.

APRIL 19, 2018

The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. To extend that conversation, I hosted Rich on our podcast. If you find this valuable, check out more episodes of our podcast. This was a team value that became to talk, when led to a blog post and ultimately this conversation.

Engineering 192

Engineering Technology Technology Start-ups 192

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Aquire

AUGUST 24, 2021

We applied these lead generation best practices to our marketing approach and saw incredible results. Using these lead generation strategies will help you reach pivotal marketing and sales goals. Here’s an example: Let’s assume you are trying to market an ecommerce makeup store. Let’s dive in.

Sales 52

Sales CRM Social Media Start-ups 52

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Intercom, Inc.

MAY 3, 2018

I hosted Rohini on our podcast to talk about everything from prioritization and product roadmaps to the nitty-gritty techniques for parsing customer feedback. Bringing analytics into the fold. What is your relationship like with the product analytics team? If you enjoy the conversation check out more episodes.

Invoicing 195

Invoicing Engineering Start-ups Customer Feedback 195

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

SEPTEMBER 4, 2019

In 2015, she moved to financial services firm Prudential Plc to set up their first advanced people analytics function, covering talent management and succession planning as well. This was groundbreaking for the brand, and made Melissa one of a group of HR pioneers leading the way in the analytics space around this time.

Start-ups 20

Start-ups Technology Technology 20

Qualtrics

SEPTEMBER 15, 2020

In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. It’s essential to understand the shift in online marketing, sales, communication channels, and that applies across so many industries from retail, insurance, banking, healthcare.

Healthcare 26

Healthcare CX Innovation Start-ups 26

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. You’ll hear from some of today’s leading voices in outsourcing, venture capital and private equity, market research and more. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics. Conversational AI.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Service 80

Customer Service Artificial Intelligence Start-ups Education 80

Intercom, Inc.

JUNE 6, 2019

I invited Liam Boogar-Azoulay who heads up marketing at MadKudu to share his experience. If you enjoy our conversation, check out more episodes of our podcast. We’ve known each other for a long time, so it’s great to finally have you on the podcast. You’re currently head of marketing at MadKudu.

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

Intercom, Inc.

JULY 9, 2020

Kevin Indig leads SEO & Content Marketing as VP at G2 and mentors startups in Marketing at GermanAccelerator. If you enjoy the conversation, check out more episodes of our podcast. Alexa: Kevin, we are so delighted to have you on the podcast today. And I would say I have a very analytical and ambitious mind.

Engineering 199

Engineering Start-ups E-commerce B2C 199

Intercom, Inc.

MAY 22, 2019

If you enjoy our conversation, check out more episodes of our podcast. And then the entrepreneurial bug bit, and I started a bagel company in San Francisco – which as far as product-market fit goes, it was so amazingly easy to get there. Paige: It sounds like you want businesses to make customer experience a top priority.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Intercom, Inc.

NOVEMBER 23, 2022

Instead of doing traditional content marketing in a crowded market with much more affluent players, ProfitWell focused on producing different, audience-based content to drive traffic. If you enjoy our discussion, check out more episodes of our podcast. It’s a 20, 30-minute podcast. What was that experience like?

Start-ups 118

Start-ups Sales Government B2B 118

Lumoa

APRIL 24, 2018

blog linkedin twitter Why? "I blog linkedin twitter Why? blog linkedin twitter Why? Jeannie Walters TEDx Speaker, Customer Experience Expert, Trainer, Consultant, Podcaster. blog linkedin twitter Why? blog linkedin twitter Why? Sue Duris Customer Experience and Digital Marketing Consultant.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Intercom, Inc.

APRIL 15, 2021

For Francis Brero , co-founder and CRO of MadKudu – a marketing operations platform that helps companies identify, qualify, and engage with their leads based on how likely they are to convert – this actually opens up a whole lot more possibilities.As A lot of good things come from it.”. Caught your interest? Are automation and AI b t?

AI 118

AI Start-ups B2B Predictive Analytics 118

ProProfs

MARCH 30, 2022

This is why we have prepared a well-researched list of 15 of the top audience engagement tools making it super simple for you to compare their features, pros & cons, and pricing to choose the right tool. Tailor-made podcasts. Slido analytics Starts at $8/month. Live sentiment analytics. Post on blogs.

Gaming 52

Gaming Social Media Start-ups Entertainment 52

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. Poor marketing.

Finance 183

Finance Innovation Start-ups Sales 183

Customer Bliss

JUNE 13, 2017

Drew is also the publisher of SocialMediaExplorer.com , a top 10 social media blog, writes a highly-praised monthly newsletter , consults on digital / social media trends via the GLG network and sits on the boards of the Urban Green Council and Duke NY. Hiring an analytics person is often about understanding “data translators.”

Social Media 66

Social Media Direct Marketing Technology Technology 66