Qualtrics

FEBRUARY 17, 2021

Many of us (especially those reading this Qualtrics blog!) have realized that customer experience analytics and direct customer feedback are the hallmarks of building effective situational intelligence. It’s like having a dragster for a curvy road, all that horsepower but almost no ability to turn. Starting from scratch.

VOC 26

VOC E-commerce Sports CX 26

Qualtrics

MAY 6, 2021

Led by Arianne Miller - an MBA grad with deep human capital management experience - and Sean Baker - a design strategist and former art gallery curator -- this amazing team takes on the challenge of driving deep and lasting change in government by teaching public service professionals the discipline of human-centered design (HCD).

Government 26

Government Innovation Healthcare Education 26

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. Juliana was joined by Clay Warren, Head of Digital CX at Qualtrics. Here are a few takeaways from the discussion… What are the shifts we’re seeing right now to customer experience - specifically digital?

Healthcare 26

Healthcare CX Innovation Start-ups 26

Kerry Bodine

JUNE 23, 2015

Back in May, I presented a webinar called “ 10 Ways To Use Customer Journey Maps ” as a part of Qualtrics ’ CX Week. In this three-part blog series, I’m answering all of the great audience questions from the webinar. Marketing and customer experience folks are the obvious choices for workshop participants.

Customer Journey Map 69

Customer Journey Map Legal Finance Start-ups 69

Qualtrics

OCTOBER 20, 2016

If you want to reap the full value of a customer, give them a memorable customer experience—one that goes beyond a simple exchange of value. Why Customer Experiences Are So Important. Customer experiences are important because they’re unique and subjective. How Small Teams Can Make a Difference. Talk to customers one on one.

Customer Experience 50

Customer Experience Voice of the Customer Sales VOC 50

Qualtrics

FEBRUARY 12, 2019

With such a growth in the healthcare industry taking hold, getting the experience right for both customers and employees is tantamount. With such a growth in the healthcare industry taking hold, getting the experience right for both customers and employees is tantamount.

Net Promoter Score 30

Net Promoter Score Healthcare NPS Technology 30

ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. How has it helped you?

Start-ups 40

Start-ups Sales Touchpoint Customer Experience 40

Provide Support

APRIL 13, 2016

Improving the overall customer experience is a top business priority for companies and the main driver behind their digital transformation goals for 2016, according to a new Accenture study “ Digital Transformation in the Age of the Customer ”. Below are a few of such steps. Optimize online response time.

Customer Relationship 43

Customer Relationship Social Media Age of the Customer Customer Expectations 43

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Brand experience (BX) is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior.

Transportation 33

Transportation Entertainment Sports Social Media 33

Qualtrics

MARCH 4, 2019

Working within the confines of strict government regulation and holding itself to the highest security standards leads to creative ways to best serve taxpayers while being efficient. The lessons shared reach far past the walls of the government to benefit private sector customer experience leaders too.

Government 40

Government Customer Experience Real Estate Agriculture 40

Qualtrics

JUNE 23, 2020

Adobe pivoted to a 100% Digital Summit, in their words “the digital experience conference has gone digital”, Google Cloud Next ‘20 transitioned to Digital Connect, turning a once paid-for, three-day conference into a “free, global, digital-first, multi-day event that would leverage content prepared for Next ‘20. Delivered groceries.

Retail 26

Retail Healthcare Actionable Insights Touchpoint 26

Qualtrics

JUNE 30, 2020

Steve Gustavson, Chief Creative Director from Adobe shares insights from how Adobe transformed their 20,000 in-person marketing summit in Las Vegas to a 100% virtual event and how brands can prepare for virtual events in the “new normal.” Take your digital experience to the next level with our Digital CX toolkit. Access Now.

Start-ups 26

Start-ups Innovation Government Technology 26