SugarCRM

MARCH 3, 2020

Do not blast one vague email to all leads. Sales reps are your company’s spokespeople, so be available to answer their questions and update them on all marketing changes. Give reps access to accurate and updated marketing calendars, so they know about all upcoming email campaigns, events, blog post topics, etc.

Sales 49

Sales Social Media Education 49

SurveySensum

SEPTEMBER 19, 2023

The question was – “ What do you think of our products? The answer was as vague as the question and the survey missed the mark. Secondly, the framing of the question is wrong here. If Jess were asked this question she would have easily provided a rating of her experience with the app. What products, right?

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

SurveySensum

FEBRUARY 6, 2024

A cancellation survey is a set of questions sent to users to determine why your customers are leaving. It usually starts with a simple question: “Why are you leaving?” ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Customer Service Life

MARCH 6, 2019

This article was originally published on the FCR blog on February 7, 2019. As I began answering the question, the representative likely heard a phrase like “Error Message” and knew exactly what was going on. Perhaps there’s a better question that gets to the heart of the matter more quickly. Click here to read the original post.

Contact Center 92

Contact Center Sports Customer Service Start-ups 92

SurveySensum

OCTOBER 5, 2023

The survey began with standard questions about her overall experience, from the cleanliness of the showroom to the professionalism of the staff. But as she progressed through the survey, she noticed an open-ended question that asked, → “Is there anything you feel could be improved at Prestige Motors?

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

PeopleMetrics

JULY 10, 2018

But the reality is that becoming truly customer-centric is about more than developing vague marketing statements. The more important question is this: “As an organization, what can we do today to put the customer first?”. P.S. What did you think of this blog post?

CEM 66

CEM VOC Touchpoint Social Media 66

Comm100

SEPTEMBER 14, 2015

For example, if a customer says something vague like:“I want to receive my package. These answers are helpful because the customer’s original statement was vague. We’ve all had the experience when we run into a question we don’t know the answer to, or we’ve encountered a point in the conversation where we’re unsure of what to say next.

Customer Service 94

Customer Service 94

Intercom, Inc.

SEPTEMBER 26, 2018

Use command verbs to make it clear what clicking a link or button will lead to: Read More on The Blog. The three most common questions customers have on the first day. Instead of vague questions such as “Have you got any feedback about our app?”, A good call to action should be persuasive and compelling. Download the App.

Start-ups 202

Start-ups Customer Feedback Sales 202

Intercom, Inc.

DECEMBER 6, 2019

Think about when they’re normally active on your app or program, or how often they might like to receive blog articles, news or updates from friends. Begin by asking yourself the following questions: When should I ask users to opt in for push notifications? blog posts are scheduled to publish at 5 p.m.

Social Media 138

Social Media Start-ups 138

Provide Support

SEPTEMBER 14, 2015

If you are offering live chat support on your website, you probably know that sometimes your support agents have to answer sales questions. Are your agents qualified to answer sales questions? Ask questions to understand the customer’s challenges better. Observe your customers’ feedback and let them interrupt.

Sales 77

Sales Start-ups 77

Totango

AUGUST 21, 2020

The question is, what is customer success? It can seem like a big investment for a pretty vague reward—until you look a little more closely at the full value investing in CS can provide. appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. What Is Customer Success? CS Defined.

NPS 78

NPS Sports Customer Retention Sales 78

Comm100

SEPTEMBER 28, 2016

If the definition above sounds vague, it is. What’s important here is not what you define as the exact moment of churn, but that this definition is based off of information that clearly demonstrates that the customer in question isn’t likely to return for more business. In simpler terms: it’s when you lose a customer.

Customer Retention 62

Customer Retention Start-ups Customer Acquisition Customer Satisfaction 62

Comm100

MAY 31, 2016

But the real question for online retailers is: How do I prevent this dissatisfaction to begin with? According to a comScore study with UPS , 67% of the 5,000 consumers surveyed checked a company’s return policy before making a purchase online, and 58% want a “no questions asked” experience.

Retail 42

Retail Social Media Start-ups Customer Service 42

InteractionMetrics

APRIL 12, 2016

After all, as Seth Godin said in a recent blog : “If you’re not going to read the answers and take action, why are you asking?” They can be brief or lengthy, vague or hyper specific. Some comments stay on-topic; others trail off from the question.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

CX Journey

DECEMBER 4, 2015

It was published on their blog on June 18, 2015. Let's start by defining efficiency or being efficient, and then I'll come back to that question. Is yours a culture that supports employee innovation and values employees who question "why do we still do things this way?" Are your employees working hard, working smart, or both?

Education 37

Education Start-ups Innovation Customer Experience 37

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. Here’s a quick look at the journey map, FYI: Don’t be vague on what you want to accomplish: My guest during CXWeek was Mark Ramsey of Audi. “If Fearlessly, with no holds barred.

Customer Experience 56

Customer Experience Non-Profits B2C B2B 56

Comm100

AUGUST 11, 2016

If you have this skill, then you can tell what customers mean by their tone, whether they’re frustrated, implying something different, or asking an indirect question. Your mind is always reeling with questions, and because of this you can see things that other people would never notice. How can you help your fellow operators?

Customer Service 43

Customer Service Start-ups Gaming Manufacturing 43

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Alternately, try asking them one or two everyday situational questions that will let you know whether that person is patient or not.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

SurveySensum

OCTOBER 24, 2023

We’ll explore all this in this blog along with 13 strategies for creating effective product feedback surveys. Ask the Right Questions: Your questions should be crystal clear, brief, and directly related to your goals. Avoid tricky or vague questions. Sounds good but, what exactly is product feedback?

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

Zendesk

APRIL 16, 2021

How to generate leads through blogs, email, web, and social media channels. To get a handle on it all, let’s start by answering a pretty basic question: What’s a lead? That could be by reading one of your blog posts, visiting your website, or interacting with your social media accounts. What is lead generation?

Social Media 98

Social Media B2B Sales Start-ups 98

Intercom, Inc.

JULY 21, 2022

That was the question posed to Rachel Hepworth. You can hear or read the full interview on the Intercom blog. In the past, when we didn’t have these principles, we would have a design or product review in a project and start asking questions like, “Have we shown this to customers? Rachel now leads marketing at Notion.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Zendesk

MARCH 19, 2021

Customer satisfaction” can seem like a vague concept, but there are concrete ways to measure it. These are typically short, one- to two-question surveys offered at the end of a business transaction. A classic question is “How satisfied are you with the product?” There are two different ways to answer this question.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

Fonolo

MAY 3, 2023

The real question is what to do with that data? Here are some questions to ask yourself, to assess whether your criteria is fair: Are any of these calls placed outside of business hours? Calculating Your Savings Once you have the cost of an abandoned call for your call center, the next question is, how many abandons can be avoided.

Contact Center 75

Contact Center Net Promoter Score Customer Satisfaction Start-ups 75

Comm100

MARCH 14, 2018

This blog post is the first part of a 3-part series: 5 Things to Consider Before Drafting Sales Letters and Emails. One of the best things about long copy is that it allows you to answer more questions and remedy more customer doubts. How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples.

Sales 41

Sales B2C B2B Customer Service 41

Zendesk

JUNE 15, 2023

Don’t: Make vague references to your performance. Many companies have a page dedicated to their values, or they might profile customer success stories on their blog. Excellent communication skills A good customer service experience doesn’t just entail answering questions. The specific number makes their experience more concrete.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Comm100

NOVEMBER 15, 2017

You can tell whether you have achieved a first contact resolution by asking the customer the following questions: Has your issue been resolved? However, it is important that you make sure to give the customer all of the information pertaining to their issue so they don’t have to ask any further questions.

Social Media 44

Social Media Start-ups Contact Center Customer Service 44

Comm100

MARCH 19, 2018

Use the steps laid out in this blog post to write winning sales letters your peers will wish they had sent. This blog post is the last part of a 3-part series: 5 Things to Consider Before Drafting Sales Letters and Emails. It sparks the question, “Am I?” Format Your Letter. Write the Subject Line or Heading. Address Your Reader.

B2B 8

B2B Sales B2C Gaming 8

Comm100

MARCH 25, 2024

By giving customers clear instructions on how to interact with your bot, you will keep users on-track, and asking the right questions from the start. To help you create a well-written bot personality, answer these simple character development questions about your chatbot: Who might your brand be if it were a character?

Start-ups 97

Start-ups AI Customer Expectations Social Media 97

Intercom, Inc.

MARCH 1, 2018

Joel: That’s a great question. My work at GitHub was turning vague icon into an arrow or changing the favicons to be dynamic so people know what’s happening inside a tab. Asking these questions can give you that first list and then you can validate it and figure out what you want to do with it. Will it be shareable?

Start-ups 209

Start-ups Engineering Government 209

Intercom, Inc.

AUGUST 25, 2020

Paul: There are many ways to answer that question. If I was to zoom out and ask a bigger question: Paul, you manage 20 product people or so. “To cut to the chase, the answer is partnership” Paul: It’s a great question. We’ve got a lot of questions internally and externally about the messaging here.

Start-ups 238

Start-ups Engineering Sales B2B 238