SurveySensum

OCTOBER 31, 2023

Do you often use ‘ customer experience ’ and ‘ customer service ’ interchangeably? If your answer is yes, then my friend you are doing it wrong. This brings us to the debate of customer experience vs customer service. In this blog, we will explore the same. What is Customer Experience?

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? These questions hold the key to elevating your product’s success. But how will you ask these questions from your users? Why is a Product Feedback Loop Important?

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

JANUARY 31, 2024

In this customer experience industry, the one question that’s asked of me the most is – What do I do to keep my clients happy? Here’s what I say: Think of your business like a lively party. You’ve got the newcomers sipping on the excitement of your products. But, why are they such a big deal?

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Why should you Measure Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? You will also share your positive experiences with your friends and colleagues. Your customers feel the same way. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

OCTOBER 17, 2023

‘Meet Sarah, a young entrepreneur with a promising business idea. Sarah reluctantly accepted the terms and embarked on a lengthy loan approval process To say that Sarah’s experience with the NBFC was dissatisfying would be an understatement. Sarah’s disappointing experience is not an isolated episode.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Zendesk

AUGUST 4, 2021

Because cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers. Scaling your startup with customer service. Scaling your startup with customer service. “In The golden rule of customer service?

Customer Service 98

Customer Service Social Media CX AI 98

Totango

JUNE 2, 2020

However, having a plan in place ahead of time can make all the difference in how well your business copes with, and recovers from, unexpected challenges. Having a good customer success crisis plan can help you maintain good relationships with customers. So what does a good customer success crisis plan entail?

Start-ups 62

Start-ups Customer Retention 62

Totango

MAY 5, 2020

These businesses will be well-situated to speak to, lead, and ultimately retain customers through customer retention strategies in B2B like the following: Re-evaluate Current Digital Engagement Strategy Make Use of Key Engagement Metrics Personalize Communication Foster Lasting Relationships.

Customer Retention 62

Customer Retention B2B Innovation Touchpoint 62

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Types of Call Center Software.

Contact Center 140

Contact Center VOC Social Media AI 140

C3Centricity

JULY 8, 2020

What makes a website great for your customers? What makes a website great for your potential customers? The answers to these questions will help you to publish a successful website. One that encourages current and potential customers to both see and engage with your content. Never miss an episode.

Entertainment 83

Entertainment Social Media Real Estate Gaming 83

CSAT.AI

AUGUST 14, 2019

Customer service agent support is key. Agents are required to provide all of this while being abused by customers. There are ways to strengthen customer service agent support resulting in quality work and reducing churn. Agents represent your business. Confident agents inspire customer confidence.

Customer Service 52

Customer Service Sentiment Analysis Contact Center Omnichannel 52

ProProfs

MAY 4, 2023

Is your company also facing the woes of employee disengagement? In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. But before we learn about this uniquely powerful employee engagement strategy , let’s understand what employee engagement is and why it’s super-important for business growth.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SugarCRM

SEPTEMBER 22, 2022

Customers will leave after a bad experience with your company, meaning customer experience (CX) is the difference between red and black in your business ledger. Our study , based on a survey of 1,600 global sales and marketing professionals worldwide, underscores the impact of CX on customer churn.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

SugarCRM

SEPTEMBER 1, 2022

Optimizing customer engagement and experience is a key focus for any sales and marketing leader. Our recent survey shows that customers are leaving in droves—at a rate of nearly 1 in 2 in the US and 1 in 3 worldwide. Customer Centricity. Capitalizing on Data to Fuel the Customer Experience.

CRM 26

CRM Artificial Intelligence AI Sales 26

Comm100

NOVEMBER 4, 2015

The same should apply to a quality customer service chat. Sure, it’s a little different from theater–you are responding to a customer’s immediate questions and needs, and not just providing entertainment. But a successful live chat script is like a play with a choose-your-own-adventure twist. Of course not.

Entertainment 61

Entertainment Customer Service 61

ClientSuccess

MARCH 17, 2017

It’s inevitable that bad experiences will happen as it relates to the journey your customers are on with your organization. Many companies have hundreds if not thousands of customers that are engaging with their product, team members, and services each and every day. Seek To Understand The Customer.

Customer Relationship 40

Customer Relationship Customer Expectations 40

Customer Bliss

AUGUST 11, 2016

Personally, I mostly tend to respect MBAs when they enter a business. Here’s the issue, however: MBAs are still taught via older business models, for the most part. Those are good concepts to root yourself in, but … it’s not the reality of modern business, in all honesty. But more can be done.

Start-ups 56

Start-ups Sales Customer Feedback CX 56

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience.

Contact Center 41

Contact Center Social Media Customer Journey Map Omnichannel 41

Hodusoft

FEBRUARY 16, 2024

IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences In today’s swiftly evolving era of the Information Technology Service Provider (ITSP) industry, it has become a necessity to ensure efficient management of call routing to deliver excellent customer experiences.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

Hodusoft

AUGUST 16, 2023

5 Ways Multi-Tenant PBX Software Can Improve Your ISP Business In the last few years, a lot has changed the way individual users access the internet. In such a scenario, providing uninterrupted high-speed internet connection is no longer a novelty, but a basic necessity to stay in the business. What’s an ISP?

Technology 52

Technology Technology Customer Retention Entertainment 52

Hodusoft

DECEMBER 30, 2022

5 Reasons Why an Enterprise Phone System Is a Business Imperative. This growth highlights the importance of seamless and unified phone service in business communications, making enterprise phone systems a crucial part of modern communication systems. Top business benefits of an IP PBX phone system.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

Hodusoft

AUGUST 23, 2023

Choosing the Right Multi-Tenant IP PBX Software for Your MSP Business A managed services provider (MSP) is an information technology (IT) services firm that manages infrastructure as well as a range of functions and processes for clients. Read on and thank us later. What is Multi-Tenant IP PBX Software?

CRM 52

CRM Technology Technology Customer Relationship Management 52

Totango

MAY 22, 2020

Perhaps your business is just beginning to dip its toes into the wave of the future—or, perhaps you already have a remote Customer Success team, but recognize that there is room for improvement in their communication or operations. Best Practices for a Remote Customer Success Team.

Start-ups 62

Start-ups Technology Technology 62

Comm100

FEBRUARY 5, 2018

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. The answer for many businesses was customer engagement software.

Social Media 48

Social Media CRM Social Listening Omnichannel 48

Comm100

FEBRUARY 7, 2018

It happens to many businesses. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. At first you feel satisfied, confident in your investment. Hidden Costs Add Up.

CRM 41

CRM Social Media Start-ups Touchpoint 41