Intercom

MAY 1, 2024

The impact of AI on customer service is the latest example of new tech leading to rapid change – support roles and career paths are being completely reshaped. AI has opened up new opportunities for customer service teams to enhance efficiency and productivity, as well as create fast, high-quality customer experiences.

AI 52

AI Customer Service Technology Technology 52

Intercom, Inc.

JUNE 15, 2022

Diverse teams are repeatedly proven to be more innovative, productive, and happier.”. Innovative course design. Darragh emphasizes the educational innovation of courses like this one: “We feel that there’s room for evolution in how university programs equip people for a successful career in technology.

Engineering 104

Engineering Education Innovation Technology 104

Intercom, Inc.

MAY 20, 2021

Here’s an overview of the conversations I’ve chosen, along with a link to the original full episodes: Tech philosopher Alex Wolf on designing harmonious technology. Over the course of a 30-year career her work has won her acclaim from across the business world and beyond. Intercom on Product: The siren call of innovation.

Machine Learning 211

Machine Learning Innovation Engineering Start-ups 211

Intercom

DECEMBER 19, 2023

The potential for generative AI to revolutionize customer service was obvious from the moment we first had a conversation with ChatGPT, and our AI and Product teams sprung into action. In order for businesses to survive and thrive, it’s more important than ever to find product-market fit (PMF).

AI 96

AI Engineering Sports Customer Service 96

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. And while it’s true we’ve done a lot of work towards advancing the careers of individual contributors, there’s still a long way to go.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Intercom, Inc.

DECEMBER 21, 2021

In the post, our Director of Brand Design Scott Smith reflects on the concepts and inspiration behind Intercom’s shiny new look, and the journey the team took to achieve a brand that can grow and develop alongside the rest of the company. Shipping fast and safe: Building a culture of low-risk learning. Liam Geraghty , Audio Content Producer.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

ProProfs

JULY 3, 2020

Car quizzes can help you learn about a certain segment of customers who’d be interested in your product. You can get to learn about people’s knowledge related to beauty standards, their expectations with products, or test your own knowledge. . Beauty Career Quiz. Career Quizzes. What Career Will You Have?

Entertainment 99

Entertainment Sports Social Media Finance 99

Intercom, Inc.

JUNE 9, 2021

We want to give our employees the best possible start to their Intercom careers. By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer. When designing company onboarding , we lean on our four onboarding learning pillars.

Gaming 253

Gaming Engineering Start-ups Sales 253

Fonolo

JUNE 17, 2021

In this setup, employees work during hours they feel they are most productive, or hours that are more convenient for them. Flex schedules can help you attract top talent, increase morale, improve productivity, and reduce turnover in call centers. A fun work environment can reduce absenteeism, improve productivity, and boost morale.

Contact Center 140

Contact Center Gaming Healthcare Customer Service 140

Intercom, Inc.

JULY 28, 2022

By inviting product teams to sales processes and vice-versa, you’re enriching them with insights that help drive a better experience and a more robust roadmap. I mentioned some of your previous roles in the intro, but I’d love to hear you talk about your career journey up until this point. Thanks very much, Liam.

Sales 210

Sales Start-ups Engineering Net Promoter Score 210

Intercom, Inc.

AUGUST 18, 2022

She creates front-end libraries, a role that perfectly suits her given her life-long passion for user experience, design, and building things. So, I went back to what I loved – building websites” Back then, having a career in tech, especially as a software engineer, was not as cool and hot as it is today. I was all alone.

Engineering 204

Engineering Start-ups Machine Learning Education 204

Intercom

SEPTEMBER 12, 2023

As the customer service space finds new and exciting ways to work with AI, the roles, responsibilities, and career paths that make up support teams are being reshaped. At Intercom, we firmly believe that AI will turn customer service into a more fulfilling, impactful, and opportunity-filled career.

AI 59

AI Engineering Start-ups Customer Service 59

Customer Think

OCTOBER 20, 2021

I’ve spent some portion of my career with product designers. It has given me the opportunity to hang out with a lot of interesting people, whether they designed automobiles, airplanes, mobile devices, buildings, or even fashions.

Customer Service 70

Customer Service Innovation 70

Intercom, Inc.

FEBRUARY 5, 2018

A few years ago I came out of a meeting with my product manager where we talked about the next feature we should build. Needless to say, we didn’t have a clear product strategy. To take my mind off things I opened my RSS reader and a post called “ Product strategy means saying no ” caught my eye.

Start-ups 217

Start-ups 217

Callminer

MAY 27, 2020

” – Brian Platz, Steps for Creating a Positive New Employee Onboarding Experience , The Balance Careers; Twitter: @thebalance. “Mental and physical wellness is at the core of every productive workforce and the key to a positive employee experience. Keep performance reviews goal-oriented and collaborative.

Start-ups 254

Start-ups Technology Technology Education 254

Intercom, Inc.

MAY 4, 2018

And unfortunately, your suspicions are confirmed when they hand you their resignation and explain they’ve been offered “a new and exciting opportunity” that aligns with their career aspirations. Regular, open career conversations can be an effective strategy for this. How to have effective career conversations.

Engineering 223

Engineering Start-ups Compliance 223

Logicalware

FEBRUARY 1, 2022

UX Design is all about understanding your users’ needs and creating products that are intuitive and accessible. In this blog, Puzzel UX Designer Marc Fenton explains the design process and what Puzzel’s UX team has been up to lately. I distinctly remember thinking ‘What the hell is UX Design?’,

98

98

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. The evolution of a career. Jeff: I started my career like anybody else back in the web 1.0 Short on time?

Start-ups 179

Start-ups Innovation Engineering Retail 179

Intercom, Inc.

SEPTEMBER 30, 2021

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. We designed Little Otter to be a kind of family-first, in-your-home model. For Rebecca, this is unacceptable — and it calls for a completely new approach.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Intercom, Inc.

DECEMBER 20, 2022

In this wrap-up of the year’s best bits, you’ll hear from: Paul Adams , Chief Product Officer at Intercom. Nadine Mansour , Senior Product Manager at Intercom. Intercom on Product: Speeding back up when momentum drops. Des Traynor , Co-founder and Chief Strategy Officer at Intercom. I’m Liam Geraghty. In January.

Engineering 118

Engineering Start-ups Voice of the Customer Machine Learning 118

ProProfs

MAY 10, 2023

Today, recruiters and hiring managers use several career assessment software to assess candidates. From creating assessments to distributing, grading, reporting, and giving feedback, the best career assessment software does it all. Career assessment programs can help you assess candidates’ skills, personalities, and abilities.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Today, recruiters and hiring managers use several career assessment software to assess candidates. From creating assessments to distributing, grading, reporting, and giving feedback, the best career assessment software does it all. Career assessment programs can help you assess candidates’ skills, personalities, and abilities.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Steven Van Belleghem

MAY 26, 2023

Above all, even though there is some experimentation on their menu, the most advanced innovation at McDonalds is service-oriented rather than product-focused. Here, too, you can see the brand’s digital savviness at work as it designed a frictionless way for employees to manage their own careers. Lots of animal products.

Customer Experience 57

Customer Experience Innovation Entertainment Start-ups 57

Intercom, Inc.

FEBRUARY 2, 2022

it might be a written document, presentation, data analysis, design, video, etc.). Depending on the output, the trailer can appear in different formats – from a one-page project overview to highlight reels, a dashboard, or designs. Whether you are starting off in your career or a leader – everyone can take something from this process.

Social Media 220

Social Media Finance Sales 220

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. I’ve been a Product Engineer at Intercom for just over two years. Joining Intercom. My Intercom journey so far.

Engineering 118

Engineering Start-ups Technology Technology 118

Intercom, Inc.

OCTOBER 6, 2020

“Understanding this negative thought, the one that follows me around, was a difficult process but incredibly empowering” You might boil my negative thoughts down to something like, “I’m not a good Product Manager and one day I’ll be found out.” The brag sheet was born.

260

260

Intercom, Inc.

AUGUST 29, 2018

They should also help empower us to understand more about the business we are helping create and the product we are building. Why this matters: We are building a brand and product for everyone. It’s in our mutual interests to strive for and push others to grow, and become more impactful in their jobs and careers.

Innovation 132

Innovation 132

Zendesk

MARCH 4, 2024

Reflecting on this tumultuous period, Muir described it as “the most intense 72 hours of my professional career.” The team rose to the occasion and worked cross-functionally in a way that I hadn’t seen at any point in my career.” Employees even assumed temporary new roles within the startup. We are on track for 10x plus this year.

Engineering 52

Engineering Start-ups Sales Customer Expectations 52

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals. They are more productive, contribute innovative ideas, and deliver higher-quality work.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Intercom, Inc.

APRIL 1, 2021

Janeen is the Chief Operating Officer at the Wikimedia Foundation, the organization behind Wikipedia and its sister products. And today, you’re back to talk with us in a little bit more depth about your own career and your work at Wikimedia. I spent the first half of my career focused on access to healthcare.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Intercom, Inc.

NOVEMBER 2, 2021

I’ve led teams of engineers for almost a decade but when I look back at my own management career I regularly thought I was a “good manager”, at times even a great one. As a software engineer, no matter how senior you are, you always seek code reviews before deploying new code to production. . Always ask for advice.

Engineering 291

Engineering Construction Sports 291

Lumoa

JANUARY 19, 2023

This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services. User experience design, to be able apply concepts such as human-centered design to cross-functional projects.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Totango

JANUARY 12, 2022

Being a Customer Success Manager (CSM) can be an extremely rewarding career. How do you navigate your customers’ product desires with the product team’s roadmap initiatives? So, tell me how you plan on becoming both an internal and external subject matter expert of our product and in our industry.

Start-ups 97

Start-ups Technology Technology 97

Sprinklr

JULY 14, 2021

There’s an incredible influx of product ideas from the ELT, product management, product design, and other teams that eventually come to us for development. The cornerstone of our approach to innovation is to build effective products, and when you see the world through that lens, you innovate for the right reasons.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

Intercom, Inc.

MARCH 16, 2022

Intercom is a product-led company, focused on maximizing product innovation and development velocity. That also means we hold ourselves to high operational standards: minimizing costs, speedily addressing quality issues that arise within existing products, and mitigating security risks. We build strong technical foundations.

Engineering 118

Engineering Technology Technology Education 118

Execs In The Know

MAY 2, 2022

A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. According to Gartner, that focus is “innovating salient experiences linked to product experience… to achieve true differentiation.”. Reassess Your KPIs & Rebuild Your Journey Maps.

CX 97

CX VOC Customer Journey Map Contact Center 97

Intercom, Inc.

NOVEMBER 17, 2022

She moved to the US after finishing her engineering degree and worked her way up the ladder, building mobile products across companies such as Reuters and Bloomberg. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams. Was that in Romania? Liam: Okay.

Start-ups 118

Start-ups Gaming Sales Engineering 118