Customer Think

MARCH 28, 2024

In an era increasingly defined by sustainability and environmental consciousness, industries worldwide are re-evaluating their practices and the UK events industry is no exception. The events industry in the UK is extremely diverse, ranging from corporate conferences […]

Technology 59

Technology Technology 59

The Customer Service Blog

JANUARY 4, 2024

The Institute of Customer Service will be holding their Annual Conference on 12th March 2024 at the London Hilton Hotel on Park Lane. The event is open to members and non-members. The event is the biggest forum for customer service thought leadership and best practice in the UK.

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Customer Service Customer Satisfaction AI 79

Callminer

NOVEMBER 20, 2019

This year’s annual LISTEN user conference was the largest yet with 413 attending the event! It's hard to believe it's "in the books!" Here's our wrap up!

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Intercom, Inc.

JUNE 13, 2018

Of all the ways to get your message into the world, staging events might not seem like the most efficient or scalable. But that misses a few important qualities that only live events can offer. Events rely on difference. Staging events to remember. They’re now just called “events.” or “What could be different?”.

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Start-ups Finance Education Sales 205

Logicalware

MARCH 21, 2024

Join Elevate ’24 – the leading contact centre conference that will empower you to transform your operations in the age of AI. It’s a conference all about taking CX to new heights by utilising AI technologies and innovative CX solutions, empowering contact centre agents, and transforming your contact centre strategies.

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CX AI Social Media Innovation 52

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? Whatever anyone says, attending live events is essential if you want to keep up and keep involved with the industry around. This year, we’ve published our full selection of customer service conferences and contact center summits in North America.

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Execs In The Know

JANUARY 31, 2024

CRS is an event that promises to ignite your passion, spark innovation, and forge lasting connections. It is so much more than just a conference – it’s an experience! The event concludes with a dinner reception and awards ceremony from 4:30 to 6:00 PM, celebrating our collective effort to make mental health support more accessible.

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Entertainment Start-ups CX Innovation 111

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts.

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VOE Artificial Intelligence Contact Center Entertainment 182

Lumoa

OCTOBER 26, 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to. Full List of Customer Experience Conferences in 2023: CX Summit by Boussias | January, 23 | Online. The Customer Conference | March, 1 | London, UK.

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Customer Experience Contact Center Innovation CX 94

Logicalware

NOVEMBER 9, 2023

Elevate ’23 was Puzzel’s main event of the year, bringing together a phenomenal line-up of industry leaders, customers and Puzzel executives to discuss a topic that is near and dear to us – the bold future of Customer Experiences (CX) in the age of AI. Here, we will take you through Part 1 of the conference.

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AI CX Customer Experience Retail 69

Customer Think

MAY 16, 2023

On May 4, 2023, Zoho held its Zoholics conference in Austin, TX which included a media and analyst track in addition to the customer track. After all, Zoholics is a customer event. During this event, about 80 participants of the former track had ample.

Technology 69

Technology Technology 69

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. Follow this event on Twitter here. ICMI: Expo & Conference. When: April 7-10, 2019.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

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Contact Center Compliance Customer Satisfaction Sales 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

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Contact Center Compliance Customer Satisfaction Sales 140

Intercom, Inc.

JUNE 26, 2019

Intercom has been holding events for years now, from large scale World Tours to more intimate Building Intercom events, with our founders, leaders and teammates delivering acclaimed talks on everything from building software to scaling your customer support team. Are you speaking at a conference? Try linking their talk to yours.

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Education Start-ups Engineering 215

Customer Think

NOVEMBER 3, 2023

Welcome to a pivotal guide crafted for event organizers, professionals, and marketers aiming to revolutionize their conference marketing strategies in 2024. In a market burgeoning with opportunities, it’s staggering that, as per 10times.com, almost 40,000 conferences took place in 2023, just in the US alone.

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Customer Think

MAY 10, 2023

While we saw some attempts at hybrid and in-person events in 2021, 2022 was the year that hybrid congresses and conferences finally became a mainstay across the medical and scientific communities. The COVID-19 pandemic turned virtual congresses from a relatively rare occurrence to a must-have in 2020.

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Technology Technology 64

Customer Think

FEBRUARY 20, 2024

If you’ve never attended Medallia’s annual Experience conference, you need to plan to attend next year.

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Hodusoft

APRIL 19, 2022

The global exposure provided through Channel Partner Conference & Event , Las Vegas led partners to connect with technology suppliers. The HodoSoft Leadership was overjoyed to be a part of this colossal networking event and meet 300+ technology channels and numerous partners. Emerging technologies empowering businesses.

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ML Innovation AI Technology 52

Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. The four-day conference will consist of workshops and inspirational speakers (including Peyton Manning!), More information on this event can be found here.

Contact Center 73

Contact Center Artificial Intelligence Social Media Touchpoint 73

Fonolo

OCTOBER 9, 2018

Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. Conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #207.

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Customer Service Customer Experience Contact Center 78

Execs In The Know

NOVEMBER 1, 2023

Here are five compelling reasons why you shouldn’t miss out on this upcoming in-person event. Unique Interactive Sessions and Workshops Unlike typical conferences, CRS is an immersive experience designed for active participation. Engage in vibrant discussions, hands-on workshops, and exclusive networking opportunities.

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Innovation CX Customer Expectations Customer Experience 52

Kerry Bodine

JULY 21, 2020

While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal.

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Customer Experience CX 71

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Starting in March 2020, Pine watched as all the events he had booked canceled. Pine was fascinated at how effective virtual events were and the extent of their reach.

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Sports Management Consulting Customer Experience CX 78

Customer Think

SEPTEMBER 14, 2021

Over the past couple of years, we’ve seen the advent of virtual events and after making their mark, they’ve shown us they are here to stay. From online gigs to festivals and conferences, virtual events permeate every aspect of our working lives and transform our perception of what events now are.

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Customer Experience 69

Zendesk

APRIL 13, 2023

We hope you’ll join us in carving out a little of your time to reset and refresh at our annual conference, Zendesk Relate , where we’ll take a look at the future of CX and share some big, exciting news about Zendesk AI. Gain confidence in the future Our event will build your motivation to do the very best by, and for, your customers.

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AI CX Customer Service Customer Experience 98

Beyond Philosophy

FEBRUARY 25, 2021

Pine and I discussed what we can expect now for live events that the vaccine is rolling out, and we can see the light at the end of the tunnel for the COVID-19 pandemic. Pine shared what he sees as a trend moving forward: The Hybrid Event. The Migration to Hybrid Events. Business is responding with a new trend: Hybrid events.

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Gaming Sports Management Consulting Retail 78

ClientSuccess

NOVEMBER 20, 2020

Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. February 10-11 – Virtual Event. March 2021 – Virtual Event.

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Education Gaming Start-ups Innovation 52

ModSquad

JANUARY 10, 2023

Clients and partners, don’t hesitate to give Rich a shout online or hit him up for a drink at the next conference. Mods, be sure to give Rich a virtual high five in Slack, at Camp ModSquad, or during our Extra Life charity event. Here’s our new CXO Rich Weil explaining it in his own words.

Social Media 98

Social Media CX Start-ups Customer Experience 98

Callminer

JUNE 24, 2019

We will have hosting activities at our booth #213 throughout this week’s event in Las Vegas at the Mirage Hotel and Casino. in the Montego AF Room of the Mirage Event Center. in the Montego AF Room of the Mirage Event Center. Workshop attendees are eligible to win a LISTEN 2019 Conference Pass! Moscow Mule Bar.

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Hospitality Hospitality Contact Center AI 140

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The collaborative atmosphere of the LISTEN conference is the perfect venue to highlight their success and allow others to learn from it and take ideas back to their companies.

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Artificial Intelligence AI Sales Innovation 260

Lightico

JANUARY 19, 2022

Update: Due to the coronavirus outbreak, many of the planned fintech tradeshows and conferences have been postponed or canceled. This is a compendium of the best trade shows and conferences to keep on top of the Healthcare & Patient Engagement trends. When is the event: March 14 – 18, Orlando, FL. CUNA- Credit Unions.

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Healthcare Finance Education Innovation 52

The Customer Service Blog

OCTOBER 19, 2022

The Annual Conference of the Chartered Institute of Personnel and Development (CIPD) takes place on 9th and 10th November at Manchester Central conference centre. The event is open to both members and non-members of CIPD. There is a charge for the conference, but it is free of charge to attend the exhibition.

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Logicalware

AUGUST 18, 2023

Regardless of your industry, location, or experience with AI, Puzzel’s half-day virtual event, Elevate ’23 , on November 7 th , holds tremendous learning, insights, and networking opportunities specifically tailored to help you design your customer engagement strategy in 2024 and beyond. Elevate ’23: more than an event.

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AI CX Artificial Intelligence CX Transformation 52

Intercom, Inc.

OCTOBER 10, 2019

I caught up with Louis for a conversation that ranged from our moral duty to make information more accessible to his approach to curating conferences. Each speaker at one of Lou’s conferences is supported by a group of subject matter experts and a professional editor. We’ve since expanded into the conference-production business.

Start-ups 168

Start-ups Technology Technology Social Media 168

Execs In The Know

APRIL 14, 2022

Not only did the event bring together many of the best minds in customer experience (CX) — all for a much-needed moment of COMMUNITY, CONNECTION, and BALANCE — but the event also provided a ton of learnings and actionable insights for attendees to take back to their organizations. CRS Clearwater Pre-Conference Workshops.

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Real Estate VOC Actionable Insights CX 98

The Customer Service Blog

FEBRUARY 28, 2021

The Institute of Customer Service has just announced plans for their rearranged Annual Conference which will now take place in October 2021. The event takes place at the London Park Lane Hilton Hotel, and is the biggest forum for customer service thought leadership and best practice in the UK.

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Customer Service 52