1 to 1

FEBRUARY 13, 2024

Cerise and Lewis joined participants of TTEC’s “Unveiling CX game changers for 2024” LinkedIn Live webinar recently to examine opportunities — and challenges — uncovered in the new CX Trends 2024 report that reveals four megatrends shaping CX and EX in the year ahead. Solve the issue first, then shift to sales.

AI 26

AI Construction Artificial Intelligence Contact Center 26

Beyond Philosophy

DECEMBER 9, 2021

With these types of motivations working against you, it is essential to up your interpretation game. For example, our Emotional Signature ® Research process revealed what motivated their customers to work with a construction equipment manufacturing company. That would be enough for them to recommend the company to others.

NPS 88

NPS Construction Manufacturing Net Promoter Score 88

Intercom, Inc.

JUNE 29, 2018

But in reality, most of your time is spent practicing, preparing for the games ahead and analyzing the challenge posed by your rivals. It’s all that unglamorous time on the training pitch that builds the sense of being a team, which culminates in those performances in competitive games. Support from teammates.

Sports 168

Sports Engineering Construction Gaming 168

ECXO

MAY 20, 2024

Now we will explore how customer segmentation is an absolute game-changer for any customer success team! It’s like constructing a magnificent bridge. Step-by-step to do your Customer Segmentation If you’re looking to take your customer service game to the next level, customer segmentation is the way to go!

CX 57

CX Customer Retention Customer Satisfaction Gaming 57

SurveySensum

JANUARY 9, 2024

It Encourages Gaming the Score Under pressure to maintain or improve scores, agents may manipulate customer feedback , pushing customers to provide higher ratings even if their experiences don’t warrant it. Constructive Feedback : Providing regular and constructive feedback is crucial for employee development.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

CSAT.AI

JUNE 29, 2022

Consider using the following nuanced elements to up your feedback game. A study on the impact of leader agreeableness, Constructive feedback: When leader agreeableness stifles team reflexivity , revealed it negatively impacts team performance and growth. The quality, timbre and focus of the feedback matter. 1) Empathy and Expectation.

Contact Center 81

Contact Center Construction AI NPS 81

SurveySensum

OCTOBER 27, 2023

You’ve meticulously crafted your service list, your website is live, and your social media game is on point. Embracing constructive criticism demonstrates your resilience and ability to adapt, which can be a unique selling point. Then, like a thunderbolt on a sunny day, it happens.

B2B 52

B2B Construction Social Media Customer Feedback 52

Intercom, Inc.

FEBRUARY 18, 2020

I don’t really believe in framework wars, I don’t think it’s a good way of framing the reality – it’s not a zero-sum game. One is optimized for constructing the DOM, on initial render, and one is optimized for updating the DOM when the data model that backs the template changes.

Engineering 221

Engineering Construction Start-ups Gaming 221

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? In essence, setting the game plan for defining feedback goals lays the foundation for a successful and effective feedback implementation process. It’s like having a conversation with a friend.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

MARCH 28, 2024

Leveraging productivity techniques is like unlocking a new level in the game of academia, where better time management equals more moments for relaxation and less academic stress. It’s a game-changer. Seeking Constructive Feedback Let’s face it, we don’t always see our own blind spots.

Construction 52

Construction Gaming Education Start-ups 52

Fonolo

JUNE 14, 2019

Being a celebrated leader in the customer service game, Hyken’s book openly spells out what we already know but were afraid to say: Convenience is King. Bliss breaks down a complex topic into relatable and easy-to-consume bites about best practices, service-self-reflection, and the impact of well-thought-out customer journey strategies.

Customer Service 92

Customer Service Contact Center Construction Engineering 92

Comm100

JUNE 15, 2022

In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. It cannot be overplayed how effective a well-constructed survey can be to gauge how content your customers are. What is a customer experience (CX) program?

Net Promoter Score 91

Net Promoter Score Customer Experience Customer Journey Map NPS 91

ModSquad

MAY 26, 2020

These CRM tools were never constructed with today’s diverse support matrix in mind. Their usefulness is somewhat limited by their inability to facilitate interactions from social media, apps, video games, and the like. They’re unable to provide a fully robust picture of the customer to the agent or company.

CRM 84

CRM Customer Experience Construction Social Media 84

SurveySensum

FEBRUARY 29, 2024

When employees love what they do, they’re not just showing up; they’re bringing their A-game every day. When you prioritize their satisfaction, you’re not just keeping a stellar team; you’re cultivating a culture that breeds success and attracts the best talent in the game.

Innovation 52

Innovation Customer Satisfaction Gaming Start-ups 52

SurveySensum

DECEMBER 18, 2023

It’s neither specific nor constructive. In this part, I will introduce some constructive methods to help you analyze customer feedback and discover the reason behind negative reviews. For example, imagine you only give your customer three options to describe their experience: Very good, good, or bad. And that’s what I did.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

Kerry Bodine

JUNE 6, 2017

We also screen all participants by phone to check for the second most important attribute—the ability to be conversational, constructive problem solvers. Customers who have had rough experiences with your company are fair game— as long as they can be thoughtful and constructive about their experiences. Who shouldn’t be there?

Construction 48

Construction B2B Gaming 48

Totango

SEPTEMBER 13, 2022

A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. Similarly, your customer success team can piece SuccessBLOCs together to construct playbooks for your entire customer journey. Customer Success Playbook Strategies: Mapping a Path to Winning Outcomes.

Customer Retention 87

Customer Retention Construction Touchpoint Gaming 87

Fonolo

AUGUST 27, 2020

But customers are looking for solutions and playing the blame game isn’t going to build customer loyalty. Refrain from passing the buck and focus on constructive, actionable steps. When it comes to transportation logistics and warehouse suppliers, their mistakes often result in a customer reaching out.

Contact Center 135

Contact Center Transportation Construction Customer Loyalty 135

Lumoa

APRIL 18, 2023

In short, they create an environment where you are able to holistically construct a seamless and holistic experience for your customers, from end-to-end. Driving change from Voice of Customer feedback is a game changer in customer experience management. They make it easier for you to deliver a consistent delight.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

SurveySensum

MARCH 4, 2024

To address this, management launched an anonymous feedback survey which turned out to be a game-changer. It’s a game-changer because it encourages honesty, transparency, and a chance to improve things without anyone feeling like they’re putting their job on the line.

Start-ups 52

Start-ups Gaming Structured Data Construction 52

Customer Experience Matrix

APRIL 1, 2020

The index draws on trillions of Web visits tracked by Adobe systems to construct a digital consumer shopping basket tracking a mix of products including apparel, electronics, home and garden, computers, groceries, and more. Again, no surprises: streaming video, data, newscasts, and daytime TV viewing are all up.

Retail 80

Retail Entertainment Government Social Media 80

Execs In The Know

APRIL 27, 2021

Keep in mind that as team members work toward improving their individual performance, you can hit the sweet spot for balancing positive feedback and constructive support when you achieve an ideal praise to criticism ratio of 5:1. Ready to step up your QA game?

Net Promoter Score 98

Net Promoter Score Contact Center Construction Customer Loyalty 98

Confirmit

APRIL 26, 2017

No, there isn’t any construction going on (that was completed last summer), and there aren’t any big meetings happening. Today the office will be a bit noisier than usual. We will be welcoming 14 Mini-Confirmites to the New York City office. Some of our team members will also talk about their roles at Confirmit.

Entertainment 68

Entertainment Construction Voice of the Employee Gaming 68

ProProfs

JANUARY 22, 2013

A quiz to determine skills on construction document release procedures. id="" value="" disabled="disabled" />--> Construction Documents. Design Development Drawings are usually "Issued For Construction"? id="" value="" disabled="disabled" />--> Issued for Construction. 5 Questions. I I 5 Attempts. I

Construction 40

Construction Gaming 40

ModSquad

MAY 26, 2020

These CRM tools were never constructed with today’s diverse support matrix in mind. Their usefulness is somewhat limited by their inability to facilitate interactions from social media, apps, video games, and the like. They’re unable to provide a fully robust picture of the customer to the agent or company.

CRM 52

CRM Customer Experience Construction Social Media 52

Win the Customer

JANUARY 25, 2016

Yellow Hat – LOGICAL POSITIVE support; focus on optimism, benefits, what’s good, being constructive. Set rules for the game of thinking. Black Hat – LOGICAL NEGATIVE support; focus on pessimism, why something is wrong, being judgmental and critical. Temporarily focus thinking on one aspect.

CX 80

CX Construction Gaming Innovation 80

Steven Van Belleghem

NOVEMBER 28, 2023

Just think how this could change the game for all your customer facing teams if they are augmented with this technology. What’s interesting is that they are positioning the Vision Pro as a general computing device, much like the Mac or the iPhone: one that is built for facetime, entertainment, gaming, productivity and even mental wellbeing.

CX 62

CX Customer Experience Entertainment Gaming 62

SugarCRM

JANUARY 25, 2024

Partner: Insignio Mac Construtora e Incorporadora (MAC) , a leader in construction and development in São Paulo, is recognized for creative use of SugarCRM in the dynamic real estate market. J&J Ventures Gaming, LLC , a leader in gaming and amusements and one of the fastest-growing companies in the U.S.,

Real Estate 29

Real Estate Transportation CRM Sales 29

SugarCRM

MARCH 10, 2021

It’s not science fiction nor is it a toolkit for a small handful of people to construct their own AI adventure. It’s game-changing from everything from lead scoring to sales forecasting. A nd it’s here. The post Human Brains and AI appeared first on SugarCRM.

AI 49

AI Artificial Intelligence Actionable Insights Construction 49

SugarCRM

AUGUST 26, 2021

Don’t be afraid to hear constructive criticism. Webinars are a huge player in the content creation game. Here are a few ideas to ensure your practice makes perfect: Go through your presentation on your own, out loud, speaking clearly and slowly. Plan a few seed questions for the Q&A portion.

Construction 48

Construction Social Media Start-ups Education 48

Customer Service Life

AUGUST 22, 2019

If you’re considering this, think through whether any of these can be gamed in such a way that you no longer get an accurate representation of where you truly stand with your customers. While you’ll mostly be looking at negative feedback, customers will occasionally provide constructive feedback on positive responses so don’t ignore those.

NPS 106

NPS Contact Center Close the Loop Net Promoter Score 106

CommBox

JANUARY 26, 2022

Multiplayer gaming sessions, there are tons of online games that team members can play together. Some constructive ways to keep an eye on the quality of your team members work without micromanaging them include: Hold weekly one-on-one sessions with each of your team members. .

Omnichannel 98

Omnichannel Social Media Start-ups Sales 98

Zendesk

JUNE 21, 2023

Research-backed advocacy strategy If you have customer data or information about past advocacy efforts, then you’re already ahead of the game. Customer advocacy : For industries where people want to know if a business has a good track record—like construction, home services, education, and healthcare—customer advocates hold a lot of power.

Social Media 52

Social Media Net Promoter Score Education Construction 52

Intercom, Inc.

JUNE 17, 2021

Niamh Flannery – Senior Design and Construction Manager. I’m the Senior Design and Construction Manager. And it’s really going to let us really up our food game in terms of what we provide. I think it’s going to be a game-changer for how people work and the work-life balance, as well.

Start-ups 207

Start-ups Construction Gaming Engineering 207

ModSquad

MAY 26, 2020

These CRM tools were never constructed with today’s diverse support matrix in mind. Their usefulness is somewhat limited by their inability to facilitate interactions from social media, apps, video games, and the like. They’re unable to provide a fully robust picture of the customer to the agent or company.

CRM 40

CRM Customer Experience Construction Social Media 40

Comm100

OCTOBER 23, 2017

The following Halloween party games will help you redirect that energy back into the workplace. Have everyone share their results (or turn it into a guessing game, and have everyone guess what each other got before the big reveal). This game requires the participation of all supervisors and managers! Mummy Wrap Madness.

Gaming 12

Gaming Customer Service Start-ups Construction 12

SugarCRM

FEBRUARY 6, 2019

Plus, Advanced Workflow now equips users with a smarter business process designer, prompting them when errors occur and allowing a smoother construction of activities. For example, when a call is made, Advanced Workflow can automatically inform all those involved with that account of the latest communication.

Customer Relationship Management 37

Customer Relationship Management Customer Relationship CRM Construction 37