Hodusoft

SEPTEMBER 27, 2023

HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success. Businesses that deliver excellent customer service can save and generate a lot of money.

Omnichannel 52

Omnichannel Contact Center Innovation CRM 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Zendesk

SEPTEMBER 5, 2023

Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. What is an omnichannel contact center? In an omnichannel contact center, customer interactions are managed across various channels and recorded as a unified conversation.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Hodusoft

NOVEMBER 17, 2021

The ultimate guide to the omnichannel contact center software. Modern consumers are technologically inclined and driven by efficiency. The use of an omnichannel contact center makes it simple to keep up with the expectations of a modern consumer. What is an Omnichannel Contact Center? Live chat messaging. SMS texting.

Contact Center 98

Contact Center Omnichannel Social Media Artificial Intelligence 98

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. In this blog post, we will delve into the role of omnichannel contact center software in increasing the ROI of BPOs.

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

CommBox

SEPTEMBER 26, 2021

Luckily though, technology has enabled businesses to communicate with their customers efficiently. Global businesses are using multichannel and omnichannel approaches to communicate with their customers. Keep reading to see what’s the better approach, multichannel or omnichannel communication. Social media . Source: Unsplash.

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Omnichannel Start-ups Retail CRM 88

Fonolo

MAY 19, 2022

Contact center technology is a key component of the way your business functions. From good old headsets to online chat functionality, social media posts, and cloud-based management systems, the contact center technology your company employs makes a big difference to customer satisfaction (CSat) scores and agent retention. Visual IVR.

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

Comm100

SEPTEMBER 15, 2022

To offer this experience to customers successfully and efficiently, organizations are adopting omnichannel customer service platforms. The benefits of omnichannel for companies are well documented thanks to a study by the Aberdeen Group that compared top performing omnichannel companies against those weak with omnichannel offerings.

Omnichannel 52

Omnichannel Customer Service Social Media Government 52

Logicalware

FEBRUARY 11, 2024

Recognising the need for a transformative solution, Sutton Council initiated a tender process, seeking an omnichannel platform that not only delivered voice services but also enabled engagement through various channels. The objective extended beyond voice communication; Sutton Council aimed to break down silos within existing systems.

Technology 59

Technology Technology CX Omnichannel 59

Fonolo

FEBRUARY 14, 2023

As technology gets smarter and more intuitive, so does the contact center that benefits from it. Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. Your callers probably know this technology better as a phone menu or an interactive voice response (IVR).

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Fonolo

MAY 19, 2022

Contact center technology is a key component of the way your business functions. From good old headsets to online chat functionality, social media posts, and cloud-based management systems, the contact center technology your company employs makes a big difference to customer satisfaction (CSat) scores and agent retention. Visual IVR.

Contact Center 67

Contact Center Technology Technology Artificial Intelligence 67

DMG Consulting

MAY 2, 2024

Making Self-Service More Intelligent View this article on the publisher’s website Omnichannel self-service solutions are a requirement for companies that want to deliver a cost-effective and consistently outstanding customer experience (CX). Intelligent virtual agents (IVAs)—a.k.a.

Artificial Intelligence 59

Artificial Intelligence Contact Center AI Omnichannel 59

Comm100

MAY 13, 2020

Research shows that companies with extremely strong omnichannel customer engagement retain on average 89 percent of their customers, compared to 33 percent for companies with weak omnichannel customer engagement. Shopping for an omnichannel solution can be intimidating. Shopping for an omnichannel solution can be intimidating.

Omnichannel 59

Omnichannel Artificial Intelligence CRM Contact Center 59

Hodusoft

AUGUST 4, 2021

A Guide to Hybrid Workforce Technology for the Future of Work. Organizations will need to come up with technology to support a hybrid workforce and effectively manage differences in a complex environment. . WFH and Technological Interventions. However, with changing times the “work-from-anywhere” mode will be a norm.

Technology 98

Technology Technology Contact Center CRM 98

UJET

OCTOBER 22, 2020

Omnichannel was never supposed to be just about your agents. But omnichannel was always supposed to unify the customer journey, too. embraced the capabilities of their customers’ smartphones and applied the omnichannel 21st-century mentality to their customer service.

Omnichannel 90

Omnichannel Contact Center CX CRM 90

Aquire

FEBRUARY 3, 2022

Today’s technology helps customers stay connected with businesses more than ever before. Omnichannel customer service is the key. To start exploring how you can apply this strategy and meet rising customer expectations, we’ve put together this omnichannel customer service guide. What is omnichannel customer service?

Omnichannel 52

Omnichannel Customer Service Social Media Touchpoint 52

Zendesk

SEPTEMBER 16, 2022

Humans and technology. In those films and television shows, technology is often depicted as being wildly disruptive, even malevolent. While Hollywood gives us exaggerated stories for entertainment, it does offer a lens into how technology and methodologies can upend how we live. What is conversational CRM?

CRM 52

CRM Sales Entertainment Omnichannel 52

Hodusoft

AUGUST 3, 2022

7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software. Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service. Multiple channels.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

UJET

OCTOBER 22, 2020

Omnichannel was never supposed to be just about your agents. But omnichannel was always supposed to unify the customer journey, too. embraced the capabilities of their customers’ smartphones and applied the omnichannel 21st-century mentality to their customer service.

Omnichannel 72

Omnichannel Contact Center CX CRM 72

SugarCRM

JANUARY 30, 2024

A recent McKinsey study of more over 5,000 companies that ‘outpace’ their peers in building scalable growth found three key similarities in how these firms use Go-to-Market (GTM) technology. GTM technology offers enterprises multiple development opportunities, personalized customer experiences, and drives growth.

Technology 26

Technology Technology Predictive Analytics CRM 26

SugarCRM

JUNE 22, 2023

IoT and CRM: Better Together IoT is the connection of devices via the internet, while CRM is the collection of customer data through data mining with the purpose of providing useful insight into customer behavior for marketing and sales purposes. Since we know that CRM requires data, combining it with IoT is a perfect match.

Manufacturing 26

Manufacturing CRM Data Mining Omnichannel 26

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests. Bottom line: Your customers get resolutions faster, regardless of the path they took to get there.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Shep Hyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. One way to align these two things is by providing omnichannel engagement or employing a contact center CRM. . What is omnichannel engagement? .

Contact Center 108

Contact Center Sales Omnichannel CRM 108

SugarCRM

MAY 6, 2024

Javier called out that the only way they can do this deep customer segmentation is through the investments they have made in CRM technology across the business. So, we understand what customers like and what the needs are in that specific cluster.”

Omnichannel 26

Omnichannel Net Promoter Score E-commerce CRM 26

SugarCRM

JUNE 7, 2022

A Customer Relationship Management (CRM) system is valuable to an organization when its users happily run their day-to-day activities within the platform. But when six in ten (58%) marketing and sales leaders think their CRM system wastes money, organizations must adapt to both opportunities and threats. Closing Thoughts.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

CommBox

AUGUST 8, 2021

Healthcare organizations had to find effective ways to improve their communication with their patients and accelerated the adoption of digital healthcare technologies. . Solution : Implement an omnichannel customer communication platform. . All-in-one omnichannel customer communication solution. . billion). . In Conclusion.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

Healthcare organizations had to find effective ways to improve their communication with their patients and accelerated the adoption of digital healthcare technologies. . Solution : Implement an omnichannel customer communication platform. . All-in-one omnichannel customer communication solution. . billion). . In Conclusion.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos?

Omnichannel 52

Omnichannel Social Media Touchpoint CRM 52

SugarCRM

MAY 16, 2023

Over the years, CRM tools have become the golden standard for businesses to better manage customer interactions and streamline operations. Regarding sales automation, CRM tools bear most of the load when it comes to accelerating processes and generating favorable business outcomes.

CRM 29

CRM Sales Predictive Analytics Omnichannel 29

ECXO

JUNE 7, 2023

Strategies to overcome organizational and technical silos, with technology playing a vital role. Tactics for implementing a seamless omnichannel experience within your organization. Allow us to introduce our esteemed panelists and facilitator: Robert Neuwirth: An accomplished CRM expert and product owner at Erste Bank.

Customer Experience 80

Customer Experience CRM Omnichannel CX 80

Comm100

APRIL 22, 2024

High workloads, outdated or inadequate technological tools, and lack of adequate training are among the primary obstacles. This technology enhances customer experience by offering immediate assistance, a critical factor in boosting customer retention and loyalty.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction AI 53

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Customer Bliss

AUGUST 31, 2016

Over the years, the B2B (business-to-business) industry hasn’t exactly taken to adopting the latest customer engagement technology as quickly as its B2C (business to consumer) counterparts. So how can organizations in the B2B industry improve and widen their customer engagement through omnichannel tactics to meet these evolving expectations?

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B2B Omnichannel B2C Non-Profits 107

SugarCRM

SEPTEMBER 21, 2023

Over the past five years, the evolution of CRM and the way companies leverage Customer Relationship Management (CRM) has undergone a remarkable transformation. In this era of rapidly changing customer dynamics, the role of CRM has expanded well beyond its traditional boundaries.

CRM 26

CRM Artificial Intelligence Customer Relationship Management Machine Learning 26

Uniphore

JANUARY 4, 2022

Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Conversational AI Platform. Trust Frictionless agent verification.

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Contact Center AI Innovation Customer Retention 317

Hodusoft

FEBRUARY 4, 2024

As a result, they expect seamless omnichannel experiences. This summit promises to be a hub of knowledge sharing, networking, and exploring the latest technologies that can take CX to new heights. At this event, HoduSoft’s experts will talk about the latest innovations in the field of communication technology.

CX 52

CX Omnichannel Contact Center Social Media 52

SugarCRM

JULY 28, 2022

Online communities, knowledge bases, omnichannel contact centers, and other customer engagement tools barely hit a speed bump as so many of us now work from home. If there is one big change we have seen, it’s no longer just software, technology, and consumer brands investing in digital marketing.

CRM 26

CRM E-commerce B2B Omnichannel 26