Win the Customer

SEPTEMBER 8, 2023

When customers have a memorable and satisfying experience with your brand, they’re more likely to become loyal advocates, helping your startup gain traction and grow. Reducing Customer Churn Startups can’t afford to lose customers. Actively seek feedback through surveys, reviews, and social media channels.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

ClearAction

NOVEMBER 11, 2022

It encourages balance of energy and investment in proactively retaining and acquiring customers. When you proactively retain customers, your non-customer-facing groups collaborate to prevent recurrence of prevalent issues that cause customer pain. This is a powerful and effective motivator.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

Experience Investigators

FEBRUARY 1, 2022

Without coalitions across the organization , CX leaders are often left with the role of collecting customer feedback and reporting on it, but unable to create the changes needed to act on customer needs. Without action , customer experience becomes a nice platitude, but not a path to greater success.

Customer Experience 136

Customer Experience CXM Net Promoter Score Customer Experience Management 136

Qualtrics

DECEMBER 6, 2021

Now brand managers, insights professionals, and frontline managers can respond directly to Facebook reviews and Google reviews within Qualtrics and aggregate insights with customer feedback. Amplify customer feedback by embedding Google reviews directly into the feedback process.

VOC 48

VOC CX Close the Loop Social Media 48

SurveySensum

MARCH 7, 2024

Word-of-mouth marketing, fueled by genuine enthusiasm for a brand’s ethical practices, can be a powerful driver of new customer acquisition and loyalty. Start gauging customer satisfaction with CSAT Surveys. These individuals are more likely to share their positive experiences with friends, family, and colleagues.

Customer Loyalty 52

Customer Loyalty Customer Acquisition Customer Satisfaction Start-ups 52

CallCare

MAY 2, 2023

There are lots of reasons to measure customer satisfaction, including: Helping you gain a better understanding of your customer’s expectations and needs Reducing costs related to customer dissatisfaction – from processing claims and complaints, to losing a customer altogether Identifying areas of weakness in your customer service offer, and the (..)

Customer Satisfaction 52

Customer Satisfaction Customer Acquisition Customer Loyalty Customer Feedback 52

Zendesk

FEBRUARY 29, 2024

If it stays consistent—or even reduces—that tells you your customers value your new approach. Increased revenue: You can improve your processes by understanding why customers leave. This can reduce the cost of customer acquisition and increase long-term revenue.

Customer Retention 52

Customer Retention Customer Acquisition Artificial Intelligence CX 52

PeopleMetrics

DECEMBER 12, 2017

These systems capture customer data from disparate information silos such as emails, ERP systems, and business intelligence tools to provide analytics around sales cycles, marketing campaigns, customer acquisition strategies, etc. That’s where CEM comes into play.

CEM 84

CEM CRM Customer Relationship Management VOC 84

SurveySensum

JULY 18, 2023

Boosted Sales and Revenue: BCG’s research report on, ‘ Profiting from Personalization ’ reveals that brands that create personalized experiences for their customers are seeing a revenue growth of 6-10% which is 2-3 faster than brands that don’t. When done correctly, personalization can be a boon for both retailers and customers.

Retail 52

Retail Customer Experience Touchpoint Customer Acquisition 52

Totango

NOVEMBER 18, 2020

This model spreads the cost of digital solutions across years of repeating contracts, meaning the bulk of value is now found in customer retention just as much, if not more, than in customer acquisition. Today’s customer expects personalized, on-demand services that bring immediate results.

Close the Loop 78

Close the Loop NPS Customer Feedback Customer Retention 78

SurveySensum

JULY 6, 2023

You’ve poured your heart and soul into creating captivating marketing campaigns, investing substantial resources in driving customer acquisition. Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. Even as a retail giant , Reliance Trends struggles with customer retention.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SugarCRM

FEBRUARY 24, 2022

Co-creation transforms the customer experience as organizations and customers have an equal part in learning to ride the digital wave to create and capture value. Organizations start asking more questions and simultaneously listen and embrace customer feedback and views, so value-creation becomes more progressive.

CX 49

CX CRM Customer Acquisition Technology 49

SurveySensum

JULY 6, 2023

You’ve poured your heart and soul into creating captivating marketing campaigns, investing substantial resources in driving customer acquisition. Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. Even as a retail giant, Reliance Trends struggles with customer retention.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SurveySensum

OCTOBER 26, 2023

When customers are loyal, they not only come back for repeat business but can also become brand advocates, bringing in new customers through positive word-of-mouth. Customer loyalty helps in establishing a solid customer base, increasing customer lifetime value, and reducing customer acquisition costs.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

JULY 10, 2023

By effectively handling complaints and resolving issues, you can transform disgruntled customers into loyal advocates of your brand. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8. Implementing loyalty programs and rewards for repeat customers.

Retail 52

Retail Customer Service E-commerce Social Media 52

RateMyService

NOVEMBER 30, 2020

Most businesses were used to traditional ways of customer acquisition. The pandemic presented business owners a new reality where they had to develop new ways of customer engagement or risk going under. What trends are you seeing this year? This is also very strongly linked to Bernard’s comments on humanising businesses.

E-commerce 52

E-commerce Entertainment Customer Acquisition Engineering 52

SurveySensum

SEPTEMBER 21, 2023

Company A, decided to run a substantial marketing campaign, investing hundreds of dollars in hopes of acquiring new customers. Unfortunately, the campaign only yielded two customers, generating a total of $50 in business. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs.

Customer Retention 52

Customer Retention Non-Profits Social Media Gaming 52

PeopleMetrics

MARCH 10, 2015

The key is to see the forest for the trees, and to remember your ultimate goals of customer acquisition and retention. Don’t get so lost in process that you lose sight of what the customer wants or feels. Improving customer experience will involve constant listening to your customers, and adjusting to their evolving needs.

Customer Experience 109

Customer Experience Retail Customer Acquisition Start-ups 109

Customer Bliss

DECEMBER 12, 2017

Adoption of the NPS as the primary tool to drive cultural change equipped the front line and operations people with access to listen to customer feedback, identify pain points, and thus – take actions to improve. Year 6+ – Introduction of NPS and internal marketing of success.

CX Transformation 0

CX Transformation Customer Experience Data Mining NPS 0

SurveySensum

JULY 10, 2023

By effectively handling complaints and resolving issues, you can transform disgruntled customers into loyal advocates of your brand. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8. Implementing loyalty programs and rewards for repeat customers.

Retail 40

Retail Customer Service E-commerce Social Media 40

Totango

SEPTEMBER 24, 2019

Knowing these different stages can be powerful for monitoring, servicing, and motivating customers, but it all needs to come from a unified, consistent brand. There’s no need to indulge a divisive customer retention vs. new customer acquisition dynamic. Customer Retention vs New Customer Acquisition: The Common Goal.

Customer Acquisition 59

Customer Acquisition Customer Retention Sales Customer Loyalty 59

Zendesk

NOVEMBER 28, 2023

Ask for customer feedback No one knows the effectiveness of your support system better than your customers. Regularly seek their feedback through surveys, feedback forms, questionnaires, FAQ pages, community forums, help desk ticketing systems , and any other place you can connect with them.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

SurveySensum

NOVEMBER 23, 2023

As stellar customer experience is something consumers expect from businesses, investing in it will improve customer loyalty. Adobe’s State of CX survey shows that businesses that invest in CX digitization grow new customer acquisition by an average of 23%. Data confirms this as well.

Customer Experience 52

Customer Experience E-commerce CX AI 52

Totango

AUGUST 21, 2020

Customer success focuses on the customer journey as a whole and puts CX into the context of the customer’s overall needs and business goals. Account Management Vs. Customer Success. Investing in customer success can: Increase customer retention rates and keep customers engaged.

NPS 78

NPS Sports Customer Retention Sales 78

Intercom

FEBRUARY 15, 2023

“Customer satisfaction (CSAT) is a measurement that reveals how happy your customers are with your business: from your product or service to the experience you provide throughout the customer journey” Because customer happiness should be at the center of every business, customer satisfaction is an important metric to monitor.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

PeopleMetrics

NOVEMBER 1, 2022

Customers enjoy sharing their opinions about a variety of topics these days, banking included. Negative word of mouth can harm a bank’s net promoter score and lead to reductions in customer acquisition as well as retention issues, due to losing the customers making the initial complaints.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

Totango

AUGUST 27, 2019

The easiest way to calculate CLV is to multiply the annual profit gained from a customer by the average length of time of customer retention. Knowing each customer’s customer lifetime value helps you know how much you should be spending on customer acquisition. Listen to Customers.

Education 61

Education Customer Acquisition Customer Retention Customer Loyalty 61

Intercom, Inc.

JULY 26, 2018

Adam: It seems like this is a case for just getting something out there and getting it in the hands of potential customers as early as possible, rather than getting stuck in that ongoing cycle of validation pre-release. I wanted to have paying customer feedback as soon as possible. An organic approach to customer acquisition.

Non-Profits 137

Non-Profits Finance Start-ups Customer Acquisition 137

Qualtrics

MAY 23, 2019

The most successful CPOs work hand in hand with the rest of the ‘X-Suite’ – for example, they’ll have a close relationship with the CCO to understand customer needs, pain points and how customer feedback can be used to deliver more successful products.

Close the Loop 39

Close the Loop Finance Customer Acquisition Customer Feedback 39

SurveySensum

MAY 19, 2023

Referrals : Loyal customers, and promoters, are more likely to recommend the bank to their peers or friends. Therefore, this is a cost-effective strategy to acquire new customers. Feedback and Improvement: Loyal customers tend to provide more actionable feedback. When Should You Launch Your NPS Surveys in Banks?

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SugarCRM

JUNE 16, 2021

Branding mindfulness : It may seem small but branding consistency helps to solidify your customer perception during interactions. Brands that have a consistent image are perceived as more together by customers. Metrics matter : Customer experience management is mostly based on customer feedback.

Customer Service 26

Customer Service Customer Experience Predictive Analytics Customer Acquisition 26

Intercom, Inc.

MARCH 14, 2019

6 ways to create a customer-centric culture. Listen to the voice of the customer. Former General Electric CEO Jack Welch was famously obsessed with customer feedback. Leela takes a similar tack, and believes customer feedback is the number one advantage you have to stay ahead of the competition.

Customer Acquisition 178

Customer Acquisition Customer Feedback Customer-Centric Organization Construction 178

SurveySensum

SEPTEMBER 5, 2023

A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Qualtrics

APRIL 22, 2019

D&B’s VP of Customer Insights, Rachel Richter, spoke at the X4 Summit in Salt Lake City, and explained how the company was making data more usable for its sales teams. D&B’s insights team set out to do 3 things to support customer acquisition and retention: Create a customer feedback lifecycle.

Sales 34

Sales Customer Experience Predictive Analytics Customer Acquisition 34

Qualtrics

APRIL 22, 2019

D&B’s VP of Customer Insights, Rachel Richter, spoke at the X4 Summit in Salt Lake City, and explained how the company was making data more usable for its sales teams. D&B’s insights team set out to do 3 things to support customer acquisition and retention: Create a customer feedback lifecycle.

Sales 34

Sales Customer Experience Predictive Analytics Customer Acquisition 34