Comm100

MARCH 14, 2024

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency.

Customer Service 88

Customer Service Compliance AI Customer Satisfaction 88

TeamSupport

NOVEMBER 15, 2023

These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. Companies need to know what their staffing needs are at any given time or season to effectively manage support demand.

Engineering 105

Engineering Customer Satisfaction AI Technology 105

Intercom, Inc.

JULY 1, 2020

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for support reps to address.

Education 239

Education Sales Customer Retention Customer Loyalty 239

TeamSupport

DECEMBER 20, 2023

Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

TeamSupport

APRIL 17, 2024

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Intercom, Inc.

OCTOBER 7, 2020

In the not-too-distant past, customer support was seen as a hassle, a cost that had to be borne but which was really just a tax on success. If it wasn’t for those pesky customers with problems, profits would be through the roof, right? There is no escaping the fact that supporting your customers costs money.

Manufacturing 196

Manufacturing Customer Retention Sales Engineering 196

Intercom, Inc.

JULY 14, 2020

As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. But even for larger teams, an influx of customer questions can overload agents, leaving them frustrated and overworked, and in turn, not able to provide great support.

Customer Experience 224

Customer Experience Customer Expectations Start-ups Customer Satisfaction 224

Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. Customers, too, expect more and will put their money where their values are. At the forefront of this move, from what businesses want to what customers need, are support teams.

Customer Loyalty 237

Customer Loyalty Social Media Gaming Customer Relationship 237

TeamSupport

JANUARY 9, 2024

There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

TeamSupport

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. However, support teams often encounter difficulties when using Jira, the popular project management and issue tracking tool. Full visibility into issues and tickets is just a few clicks away.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

Intercom, Inc.

JULY 2, 2020

This way of thinking about support is all about efficiency. If you can maximize your team’s productivity, you can help more customers at lower costs. And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . The evolution of customer support.

Construction 253

Construction Start-ups Business Growth Customer Loyalty 253

Help Scout

AUGUST 22, 2023

GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support. Read the full article

AI 105

AI 105

Intercom, Inc.

AUGUST 26, 2020

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency, to customer experience, to business impact. New research from Intercom reveals how support leaders are striking a balance. Today support teams have a full plate.

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations B2C 233

TeamSupport

APRIL 12, 2024

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.

Manufacturing 52

Manufacturing AI Technology Technology 52

Help Scout

AUGUST 22, 2023

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving. Read the full article

Customer Service 85

Customer Service 85

Intercom, Inc.

AUGUST 12, 2020

Today we’re announcing Intercom’s biggest ever launch, with more than 20 new features built to ensure you can provide prompt, personal support without sacrificing power or efficiency. As a result, having the right customer support tool is more critical than ever – it can be the difference between winning or losing for many businesses.

Start-ups 249

Start-ups Customer Experience Customer Service 249

TeamSupport

JULY 31, 2023

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more.

Social Media 97

Social Media Customer Satisfaction Innovation Customer Service 97

TeamSupport

JULY 25, 2023

As a customer support leader, you know how important it is for your customers to be serviced in a timely manner. So, your company invests in the training needed to ensure your agents know the product and can help the customer use it. Siloed systems is one of the most prominent obstacles customer service teams face today.

Customer Satisfaction 98

Customer Satisfaction Start-ups Customer Service Customer Expectations 98

Fonolo

SEPTEMBER 19, 2018

Twitter, among other social platforms, has in recent years become a mighty digital megaphone for many frustrated (or conversely, happy) customers. In fact, we should regard them with even a smidgen of positivity, as they are unique conversation channels that present pathways towards establishing and maintaining relationships with customers.

Social Media 237

Social Media Contact Center Non-Profits Education 237

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. The difference between the customer experience with Monzo and the traditional card issuers was night and day.”.

Customer Expectations 216

Customer Expectations Real Estate Start-ups Machine Learning 216

Customer Think

APRIL 8, 2024

As customers become more informed, businesses must shift from selling to enhancing customer experience. Sales enablement equips sales teams with the tools and info for better customer interactions, aiming to boost sales productivity and revenue […] This is where sales enablement comes into play.

Sales 83

Sales Customer Experience Technology Technology 83

TeamSupport

MARCH 11, 2024

Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Self-Service: Customers are becoming more independent.

Artificial Intelligence 52

Artificial Intelligence Social Media Omnichannel Customer Satisfaction 52

TeamSupport

MARCH 11, 2024

Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Self-Service: Customers are becoming more independent.

Artificial Intelligence 52

Artificial Intelligence Social Media Omnichannel Customer Satisfaction 52

CommBox

DECEMBER 12, 2023

In the realm of customer service, the integration of Artificial Intelligence (AI) has become increasingly prevalent, with generative AI chatbots playing a pivotal role in providing efficient and streamlined human-like support. Misconception 1: AI Chatbots are Impersonal and Provide a Bad Customer Experience.

AI 96

AI Customer Satisfaction Machine Learning Artificial Intelligence 96

Intercom, Inc.

AUGUST 5, 2020

As a business grows, most support leaders will be challenged to answer this seemingly trick question: can you provide a best-in-class customer experience…but at a lower cost? If you said “no,” you had to find a way to justify having really happy customers at an equally high cost. Are you Zappos – or are you Comcast?

Customer Experience 204

Customer Experience Customer Satisfaction Engineering Retail 204

TeamSupport

MARCH 7, 2024

In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience.

Machine Learning 52

Machine Learning Omnichannel Customer Satisfaction AI 52

Provide Support

FEBRUARY 6, 2024

To find out how many customer support agents you need for live chat you need to make thorough analysis of your customer service needs and audience.

Customer Service 88

Customer Service 88

Customer Think

OCTOBER 9, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. And how […] The post Bilingual Customer Support: Where Live Agents and AI Coincide appeared first on Blue Ocean.

AI 78

AI Contact Center 78

Intercom, Inc.

MARCH 8, 2022

As a company, we are offering the following support to affected customers and aid organizations: We are providing a four-month, 100% discount to Intercom customers in Ukraine (outside of the embargoed regions of Donetsk, Luhansk, and Crimea). Our customers don’t have to ask for this – we will automatically apply the discount.

Government 118

Government 118

Customer Think

MAY 22, 2023

Have you considered offering self-service customer support? It’s a useful and increasingly popular option for businesses to support and educate their audiences. We’ll look at what self-service customer support is and how it works. And […]

Education 105

Education 105

Intercom

FEBRUARY 14, 2024

Last year we launched Fin, a breakthrough AI chatbot that resolves your customers’ queries automatically by generating accurate, conversational answers based solely on your support content. During the open beta, we saw our customers’ average resolution rate increase by 7 percentage points. What’s next for Fin?

AI 59

AI Start-ups Sales Customer Service 59

Intercom, Inc.

NOVEMBER 24, 2020

We recently released more than 20 new features that make Intercom better at handling complex queries and therefore a better tool for offering world-class support at scale. The features combine to allow for sophisticated ticketing workflows behind the scenes, but with all the advantages that make our Messenger so popular with customers.

Engineering 211

Engineering Start-ups Customer Experience 211

Intercom

AUGUST 23, 2022

Customer retention has never been more critical to business success than it is today. That’s why companies should look to support – and retain – the customers they have. Shifting focus to customer retention can actually be twice as powerful as customer acquisition. How to drive retention from customer support.

Customer Retention 105

Customer Retention Customer Acquisition Touchpoint Education 105