Zendesk

FEBRUARY 8, 2023

We are delighted and honored to learn that we’re ranked #1 across three categories in G2’s 2023 Best Software Awards : #1 Best Software Product #1 Best Customer Service Product #1 Product for Mid-Market Pop the champagne! At Zendesk, we love to celebrate successes, but we know that we succeed only when our customers succeed.

Artificial Intelligence 52

Artificial Intelligence CX CRM Innovation 52

Zendesk

NOVEMBER 22, 2021

Customer support agents are your business’ eyes and ears. They know what your customers need, what they expect, and what they think about your product. That might work fine for some teams, but when a support agent anxiously waiting on an answer from developers to help an important customer, that won’t cut it. The alternative?

Engineering 98

Engineering 98

Intercom, Inc.

AUGUST 20, 2018

As the Product Education team, we create help documentation, videos, webinars and messaging to educate our customers. This means we need to work closely with nearly every team across our company, from the product teams to customer support to sales teams. Why working cross-functionally matters to us.

Education 162

Education Start-ups Gaming Sales 162

Execs In The Know

APRIL 20, 2021

April 20, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the addition of Carolyne Truelove, Head of Global Fan Experience at Fanatics , to the company’s 2021 Corporate Advisory Board. Jared Benesh, Director, Customer Experience Capabilities, H&R Block. SCOTTSDALE, Ariz.,

E-commerce 40

E-commerce Sports Manufacturing Retail 40

Uniphore

SEPTEMBER 1, 2021

The Project Manager is responsible for achieving project financial and operational targets, promoting project communications, governance & best practices, resource management and forecast, and enabling customer trusted relationships. Proven experience building and sustaining productive customer relationships.

Government 26

Government Education Customer Satisfaction AI 26

Intercom, Inc.

AUGUST 11, 2020

The likes of GitHub , Google , Twitter , Apple , and the UK’s NCSC are all making changes to their terminology. “At Carelessly finding-and-replacing terms could cause serious consequences like blocking our code release pipeline, causing system outages, or eroding customers’ trust in Intercom. Share the work.

Engineering 289

Engineering Start-ups Education 289

Intercom, Inc.

JULY 14, 2022

At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. Our production environment is where our code, infrastructure, third-party dependencies, and our customers come together to create an objective reality – it’s the only place to learn and validate the impact of our work.

Engineering 272

Engineering Start-ups Customer Retention Customer Experience 272

Zendesk

SEPTEMBER 14, 2021

For example, reference current customer data to determine common pain points prospects face. The following cold-calling script highlights current customers, similar to the prospect, that already use the product being sold. We’re backed by awesome customers like [Customer 1] and [Customer 2], and [Social media proof].

Sales 97

Sales Start-ups Engineering Sports 97

Intercom, Inc.

AUGUST 18, 2022

It taught me a lot about the job, about working with customers, with people who know what they want and people who don’t know what they want. So we do that for customers, and that’s the team I’m working on. When you’re a customer, you don’t really care that there are different products.

Engineering 204

Engineering Start-ups Machine Learning Education 204

SugarCRM

MAY 29, 2019

Remember: If you are a Sugar Customer or Partner and you want to have closer look at our JMeter performance test tools, you can sign up to get access to Sugar Test Tools. Tidbit is an open source project available on our Github organization. and a pre-release build of Sugar 9.0.0.

Engineering 28

Engineering CRM Technology Technology 28

Intercom, Inc.

SEPTEMBER 9, 2022

In CX, neural networks will likely be used with more traditional machine learning methods to choose actions that provide the best interaction possible with the customer. While it’s likely that more realistic claims close fewer accounts, it pays off in customer retention. AI has been quite overhyped in the past. ” Tab, tab, tab.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Intercom, Inc.

APRIL 12, 2019

Engineers who use Intercom’s mobile SDKs to communicate with their customers trust us to provide a stable and trustworthy platform that won’t break the apps they work so hard to build. we want to roll out a clear deprecation framework for old versions of Android and iOS that gives you ample time to upgrade apps for your teams and customers.

Engineering 21

Engineering 21

Intercom, Inc.

AUGUST 11, 2021

It breathes life into your engineering team, and teams across the company, as customer issues and requests are resolved quickly and efficiently. Production is the only place where your code, infrastructure, and customers come together to represent objective reality. Here at Intercom, we believe in shipping as quickly as possible. .

Engineering 282

Engineering Start-ups 282

Intercom, Inc.

OCTOBER 1, 2020

Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. It’s tricky to successfully coordinate a customer-facing roadmap. That was V0, and I’ll talk through the iterations at that.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. It’s tricky to successfully coordinate a customer-facing roadmap. That was V0, and I’ll talk through the iterations at that.

Engineering 165

Engineering Start-ups Finance Sales 165

Zendesk

JUNE 25, 2021

Botfuels’s shopping chatbot acts as the first line of support, and can solve more than 80% of customer inquiries automatically. With Yext AI Search, support leaders can empower their agents to drive faster case resolution that increases customer loyalty and satisfaction. Get started here and supercharge your search in Zendesk.

Contact Center 52

Contact Center E-commerce Data Entry AI 52

Intercom, Inc.

FEBRUARY 15, 2019

One of the most fundamental elements of the Intercom platform is how it handles user data – for us and our customers, the ability to access, track and filter data about users is what makes Intercom such a powerful solution. We wanted to allow our customer support team to self serve when digging into the historical user states.

Engineering 171

Engineering Technology Technology Start-ups 171

Zendesk

JANUARY 26, 2023

Virtru Secure Share Virtru Secure Share (Support) helps you close support tickets faster by making it easier to securely exchange sensitive information with customers–without ever leaving Zendesk. This means you can resolve customer issues faster and deliver amazing customer service, all without compromising security.

Compliance 52

Compliance Education Construction AI 52

Intercom, Inc.

FEBRUARY 7, 2019

Do you see that at other customers too? I was helping out this customer the other day – on Intercom, of course – and they run a set of beer festivals in Europe. You can also pull from tools like your calendar or from GitHub. What are some of the more popular Packs that are used amongst your customer base?

Start-ups 171

Start-ups Engineering Real Estate Retail 171

Intercom

MARCH 9, 2023

We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service. Only by shipping new features quickly can we get proper feedback, learn from it, and iterate again and again to better serve our customers. We can’t say it caught us by surprise. Short on time?

Customer Service 64

Customer Service AI Machine Learning Technology 64

Intercom, Inc.

JUNE 18, 2018

A few years ago, we had a seemingly simple problem to solve: our customers needed an easy way to set realistic expectations around their response times to conversations in our Messenger. Did our customers lose out on a useful feature for all that time? Is it a tiny Github issue or a cross-functional multi-team project?

Engineering 222

Engineering Start-ups 222

Intercom, Inc.

MARCH 31, 2021

Today, customers’ expectations for fast, personal support are higher than ever – making automation essential for resolving simple, repetitive queries at scale. After all, not even the best chatbot can help calm an angry customer, investigate a thorny issue, or build rapport with high-value customers quite like your team can.

Social Media 213

Social Media Start-ups Customer Retention Customer Satisfaction 213

Intercom, Inc.

NOVEMBER 30, 2022

If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. So both you and all your customers had more money and growth ambition than ever, and every day there were lots more customers being born. Great, right?

Engineering 151

Engineering E-commerce Start-ups B2B 151

Intercom, Inc.

FEBRUARY 25, 2019

We care a lot about how often we ship and the cadence of shipping and getting things in front of customers. CS” stands for customer support. Our customer support team is an incredibly strategic asset to our company. Our customer support team is an incredibly strategic asset to our company. Today, again.

Engineering 160

Engineering Start-ups Construction Sales 160

Help Scout

SEPTEMBER 28, 2021

Our technical support specialist candidates are asked to give a live demo of the product over Zoom and then spend some time in our Help Scout queue responding to realistic customer questions. Candidate-first hiring At Help Scout, we are always talking about ways to put our customers first.

Engineering 125

Engineering Start-ups Scorecard CRM 125

Help Scout

JANUARY 7, 2019

You can now add your favorite emojis to saved replies, auto replies, mailbox signatures, and customer profile names. Almost every field in Help Scout now properly supports emojis, and we’re planning to add support for custom folders and mailbox names. You can check out the new version in GitHub. Customer Team Roundup ?? ?.

Start-ups 40

Start-ups CRM 40

Intercom, Inc.

MARCH 1, 2018

In his recent post “Subverted Design” , GitHub Senior Product Designer Joel Califa reminds us that if we gear too far to toward the latter, we can lose sight of our all-important users in the process. Before linking up with GitHub, Joel was a product design manager at Digital Ocean. Was that pendulum swing a conscious decision?

Start-ups 209

Start-ups Engineering Government 209

Intercom, Inc.

NOVEMBER 25, 2019

It was really easy to rip HipChat out because it wasn’t attached to very much stuff – maybe just a Github plug-in or something like that. The outcome should be something more centered around the business health, or customer value, or growth. But they’re basically the same product. Paul: It was built in Flash. Des: Oh right!

Start-ups 187

Start-ups B2B Finance Sales 187

Intercom, Inc.

DECEMBER 16, 2021

But maybe, to start off and help orient our audience – our audience is a collection of everyone from customer support, sales, marketing, product, engineers, et cetera – we start off with network effects specifically. What do they mean, and where do they start? When did humanity start caring about such things?

Start-ups 138

Start-ups Gaming B2B Social Media 138

Intercom, Inc.

JUNE 10, 2019

Any version upgrade needs to be completely invisible to our customers. To quote Aaron Brady from Shopify , “Our customers should not be disadvantaged by the fact that we have chosen to upgrade our infrastructure.”. Because Elasticserach has been at the core of Intercom for a long time , upgrading it is a challenging problem.

Engineering 35

Engineering Start-ups Gaming Technology 35