Steven Van Belleghem

JANUARY 26, 2022

Even in the digital world, people like to deal with people. One of the secrets of Amazon’s success is that they are masters of storytelling, and they find concepts that stick, then repeat them until every last employee, customer and partner knows about them. Intelligence, augmented. Focus on Joy.

Customer Service 135

Customer Service Entertainment Manufacturing Gaming 135

Steven Van Belleghem

OCTOBER 15, 2023

It’s the result of a potent blend of storytelling, branding, and crafting unforgettable customer experiences. Pay attention to details An essential part of Disney’s storytelling excellence is the incredible importance attached to details, creating a sense of wonder for visitors.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

ECXO

APRIL 21, 2023

Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. How to develop the so-needed emotional connection in your early engagement -How to deliver and generate a great experience from the first digital and human interactions.

B2B 52

B2B B2C Customer Experience CX 52

Steven Van Belleghem

FEBRUARY 24, 2021

He is best known for his work in digital marketing and social media and as the creator of Ubersuggest (a popular SEO tool). His YouTube channel is a treasure trove of information about Alexa ranking, content marketing, storytelling, SEO and many other digital marketing subjects.

CX 98

CX Customer Experience Social Media Innovation 98

Zendesk

JANUARY 15, 2021

Storytelling is an art and a skill that only a handful of leaders have known how to wield effectively. Imagine the difference, for example, between telling employees they have to face the stress and uncertainty of a digital transformation because they’re losing market share versus telling them the story of Jen: Jen is 23.

Compliance 52

Compliance Start-ups Customer Experience Customer Service 52

Experience Investigators

AUGUST 17, 2021

I like to pass around the role of Storyteller to different team members each time. More quick tips to help add storytelling to your meetings: It helps to lead by example, so try to share your own stories when appropriate. Ask a designated storyteller for their story in advance.

Customer Experience 132

Customer Experience Net Promoter Score CX Start-ups 132

Win the Customer

JUNE 13, 2023

In today’s fast-paced digital era, technology has become an integral part of our daily lives. One such groundbreaking innovation, Augmented Reality (AR), is not only transforming the way we interact with the digital world but also reshaping the retail industry.

Retail 52

Retail Technology Technology Gaming 52

ECXO

MAY 14, 2024

Foster Emotional Connections: Through storytelling, social responsibility initiatives, and community engagement, businesses can create emotional resonance with their audiences. Social media platforms offer a space for authentic storytelling and community building.

B2C 52

B2C B2B Artificial Intelligence Non-Profits 52

Fonolo

SEPTEMBER 1, 2022

Storytelling, tech, lunch-and-learn sessions, job shadowing, and incentives are all fantastic training methods. CUSTOMER FEEDBACK: “We saw a reduction in our abandon rate, an increase in member satisfaction, and an upsurge in agent morale.” – Mark Edelmen, VP of Digital Member Services, Stanford Federal Credit Union.

Contact Center 137

Contact Center Customer Feedback Start-ups Customer Satisfaction 137

ECXO

APRIL 14, 2023

Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions.

B2B 52

B2B CX Innovation Customer Experience 52

Beyond Philosophy

JULY 12, 2017

Irrelevance is dangerous, and in the digital age, downright suicidal. Digital trends have changed the way they operate, and the advent of social has completely disrupted the usual processes. This is where they become masters of emotive storytelling and real engagement. They have become intuitive about customer experience.

Sales 121

Sales Innovation Customer Experience 121

Beyond Philosophy

JANUARY 1, 2022

From storytelling to Emotional Signature® research to adopting the same strategies as one would for personal relationships, we share plenty of practical tips to help Tina get out of her pickle and on her way to convincing the team to see things her way. Our Experience Health Check can help you understand what you have today.

Customer Relationship 103

Customer Relationship Engineering Management Consulting Start-ups 103

Shep Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Now, the question that arises in this digital dominant world is how retailers can understand the digital customer experience requirements. . Retailers must understand that customers do not see digital channels the same way as they do.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Shep Hyken

SEPTEMBER 23, 2022

One aspect that has remained constant throughout these changes is the influence of digital. Digital makes that possible, but the process needs to be simple. Laura is NICE CXOne’s chief storyteller, leading a team of the industry’s most innovative and creative thought leaders.

Contact Center 77

Contact Center Social Media Start-ups AI 77

Help Scout

APRIL 27, 2021

Walking you through a series of steps to ultimately create your company’s experience blueprint, “Start Reverse” also uses the power of storytelling, using great company examples such as Lush, CitizenM, and Le Pain Quotidien. Reengineering Retail: The Future of Selling in a Post-Digital World”.

Customer Experience 117

Customer Experience Retail Gaming B2C 117

ECXO

AUGUST 2, 2023

One of the most creative thinkers in practical customer experience storytelling for corporates worldwide. His first professional CX experience was to guide the CX design for McDonald’s digital drive-thru concept in 1999 while eVisionary at IBM. Four ways to make storytelling interactive 4. You Will Learn: 1.

Customer Journey Map 52

Customer Journey Map CX Innovation Customer Relationship Management 52

Beyond Philosophy

JULY 17, 2017

Adam Goldstein of Royal Caribbean said the changing role of customer experience involves digital enablement that benefits customers without being intrusive. As I’ve written before , cruise lines and theme parks are working hard at developing digital devices to make things easy for guests and even anticipate their needs.

Technology 132

Technology Technology Touchpoint Education 132

Intercom, Inc.

APRIL 1, 2021

You talk in some detail about your family background and the wonderful culture of storytelling that you grew up with. I love storytelling, it’s a big part of my life. I think I say in the piece that my father was a great storyteller, and he was. I think there’s a similar culture of storytelling and music in Ireland.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. The Digital Seeker: A Guide for Digital Teams to Build Winning Experiences by Raj K. The Digital-First Customer Experience: Seven Design Strategies from the World’s Leading Brands by Joe Wheeler.

CX 52

CX Social Media Sports Customer Service 52

Steven Van Belleghem

FEBRUARY 23, 2022

Disney World is one of my favorite places because of their mastery of storytelling. For those who don’t know what an NFT or non-fungible token is, it’s a record on a cryptocurrency’s blockchain that represents a piece of digital media. Well, the metaverse is a Disney-like place on steroids. Use all of its possibilities.

Gaming 130

Gaming Start-ups Sports Social Media 130

Shep Hyken

JANUARY 31, 2022

Digital Trends to Influence Better Customer Experiences by Dakota Murphey. My Comment: Every company, from the smallest to the largest companies, should be looking at their digital customer experience. The hot topics are personalization, omnichannel, and content marketing (storytelling).

Customer Service 57

Customer Service Contact Center Artificial Intelligence Customer Loyalty 57

Intercom, Inc.

JULY 16, 2020

And so storytelling is the best way to convey why we’re doing this. As part of its annual Hype Cycle for Digital Marketing and Advertising, Gartner explored the technologies that drove the most value for marketers in 2019. Our brains are not set up to respond to logic. They’re set up to respond to emotion.

Artificial Intelligence 226

Artificial Intelligence Business Growth Sales Technology 226

ECXO

JULY 21, 2023

We are excited to invite you to check it out in a fantastic conversation with Kevin Scanlon, Emma, and Carlos, facilitated by Christopher Brooks and Tulio Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. As a journalist.

B2B 40

B2B CX AI Omnichannel 40

CX Journey

NOVEMBER 25, 2014

Magnified Human Technology : Digital and mobile will fuel the sense of empowerment and possibility for the individual consumer. Brands Will Get Emotional : Successful brands need to identify the emotional values in their categories and make them the foundation for meaningful positioning, differentiation, and authentic storytelling.

Non-Profits 68

Non-Profits Finance Retail Technology 68

SurveySensum

JANUARY 1, 2024

Interactive elements: Consider using interactive displays or digital boards for enhanced engagement. Inspiring Through Customer Stories Use real-life customer stories during storytelling sessions to educate and motivate the team. Regular updates: Keep the information current to reflect real-time achievements and progress.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

SurveySensum

JANUARY 26, 2024

Utilize storytelling to create an emotional connection with your audience. Establishing a Strong Online Presence : In the digital age, an impactful online presence is indispensable. Ensuring a Positive Industry Reputation : Word of mouth travels fast, especially in the digital landscape.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Confirmit

SEPTEMBER 25, 2019

Wale also shared Confirmit’s view of the top five digital trends impacting the Market Research industry. Storytelling : From a consumer’s point of view, UX design is no longer a unique selling point, it’s now an expectation.

Artificial Intelligence 40

Artificial Intelligence Machine Learning Customer Acquisition Innovation 40

PeopleMetrics

MARCH 1, 2017

Early on, our most successful banking clients took time to plan their programs with representatives from branch operations, contact centers, and digital channels. digital channel issues), that feedback is parsed out to the appropriate internal departments for action and follow-up. Step 1: Involve the field in the design of the program.

Customer Feedback 76

Customer Feedback Close the Loop Voice of the Customer Start-ups 76

Steven Van Belleghem

MAY 29, 2022

More traditional companies like Walmart are experimenting with it as well, looking into their own currency, creating metaverse shopping experiences or looking into digital sports. But they see that differently and understand the power of storytelling. And not just the obvious tech companies.

CX 120

CX Non-Profits Social Media Pharmaceutical 120

SugarCRM

AUGUST 11, 2021

In today’s content-driven world, personalization is becoming more and more important for new, digitally savvy, fast-paced B2B buyers as well. Marketing automation helps you improve content personalization and get better results from your digital efforts. Marketing automation is one of them.

B2B 49

B2B B2C Start-ups Sales 49

SurveySensum

SEPTEMBER 25, 2023

This information can help you shape your message, refine your storytelling, and adjust your tone to better resonate with your viewers. The digital marketing space is highly crowded and competitive. That said, such feedback is generic and doesn’t provide insights that can improve the ROI of video marketing.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SugarCRM

JUNE 2, 2020

Have you learned how to leverage the power of marketing automation to increase your storytelling power? Your story spoke directly to your audience and it is this storytelling that you want to accelerate and replicate throughout your marketing efforts. Here are five ways to capture and rekindle storytelling within your organization: 1.

Start-ups 29

Start-ups Education CRM Customer Expectations 29

Beyond Philosophy

DECEMBER 18, 2021

Storytelling as a form of persuasion and communication is unparalleled, whether it is about Father Christmas (aka Santa Claus) or an example about whether Disney Theme Park Guests want to eat a salad while visiting the park (spoiler alert: they don’t). Now, we are indoctrinating the grandkids as well. Click here to learn more.

Entertainment 15

Entertainment Management Consulting Customer Experience CX 15

Lumoa

MARCH 21, 2023

I wanted a blend of storytelling, practical advice and theory. If you are a human and interact with other humans, for business reasons, physically or digitally, this book is for you. All of this is backed by statistics, based both on my own research and on statistics sourced from reputable third parties.

Customer Experience 94

Customer Experience Customer Experience Management CX Start-ups 94

Customer Bliss

DECEMBER 28, 2018

Through a combination of storytelling and analytics, Patricia shared her feedback with the C-Suite, and they worked together to create a set of governing principles to improve the lives of customers and employees. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Government 56

Government Customer Loyalty Customer Experience Customer Service 56

Steven Van Belleghem

APRIL 20, 2021

I had the honour of talking with Seth Godin at the UBA Trends Day very recently (Check the recap that Peter Hinssen and I made here ) and yet again, he proved that he is a god amongst men when it comes to branding, storytelling, marketing and customer experience. Today, we can conclude that digital convenience has become a commodity.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Steven Van Belleghem

JANUARY 22, 2020

But most importantly: he was one of the first keynote speakers to talk about purpose-driven branding and storytelling, a topic for which the world now finally seems ready. Brian Solis is a world-renowned digital analyst, anthropologist and futurist who has been called “one of the greatest digital analysts of our time.”

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52