SugarCRM

MAY 21, 2021

Disclaimer : Currently, the Custom Buttons functionality is not an out-of-the-box functionality in Sugar Sell. Using Sugar Sell’s button shortcuts and the Saved Report Chart Dashlet, we managed to automate an otherwise time-consuming process.

CX 49

CX Customer Experience CRM 49

CSAT.AI

APRIL 28, 2022

There is even a disclaimer on the BBB page for Suddenlink by Altice stating “Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.”. On the Better Business Bureau the company’s rating is an F and customer reviews are 1.03

Customer Service 96

Customer Service Social Media Non-Profits Compliance 96

SixteenVentures

APRIL 19, 2022

Disclaimer: The following assumes your customers are humans. Don’t get me wrong, customers dislike A LOT of things. But there are three things that elicit such a deep, visceral response that the only applicable word is hate. Strong word, but strong emotions.

Customer Relationship Management 114

Customer Relationship Management B2B CRM Technology 114

Intercom, Inc.

APRIL 6, 2018

The way we did this was through a simple disclaimer at the top of the email: “Full disclosure: this is an automated email, however… feel free to reply and I’ll get back in touch with you personally.” Given this backstory, it was imperative that the welcome email feel personal despite being automated.

Construction 222

Construction Start-ups Sales 222

CommBox

MARCH 26, 2023

However, despite all of these disclaimers, when used with the right amount of caution and for the right tasks, ChatGPT has huge potential for you and your customers. And it doesn’t access the internet so it can’t find more recent information. It’s also been known to tell the odd lie.

CX 52

CX AI Sentiment Analysis Omnichannel 52

Intercom, Inc.

JANUARY 21, 2020

Text introduces us to each app, starting with its name, and text guides us to how apps work and what value they provide, from instructions and inputs to settings and disclaimers. Text makes up interface controls, labels for navigation, prompts for search, and more.

Social Media 291

Social Media Finance Retail Transportation 291

Customers That Stick

SEPTEMBER 18, 2014

Guest Post Disclaimer: Guest Posts on the Customers That Stick blog are submitted by individual Guest Posters and in no way represent the opinions or endorsement of CTS Service Solutions, its owners or employees. Photo credit: [link].

Social Media 133

Social Media Customer Loyalty Retail Customer Acquisition 133

SixteenVentures

AUGUST 26, 2020

My standard disclaimer: As with everything I publish, this is just an article. The idea here is to be able to go to your executive leadership with a compelling, logical, and quantifiable case that backs up the need to stop acquiring Bad-fit customers. It is necessarily incomplete and generic.

Sales 128

Sales Start-ups Customer Acquisition 128

Confirmit

MAY 7, 2017

Full disclaimer: Confirmit offers its clients a CX maturity assessment called Confirmit Compass. It is hard to improve an organization’s CX maturity with a staff of two and no incremental budget, but you can create engagement and buy-in by pulling in the right people early.

CX 59

CX Voice of the Customer Customer Experience 59

PeopleMetrics

JUNE 16, 2015

DISCLAIMER: The CX Feud is a game in which 150 customer experience professionals took our assessment about the presence, or absence, of customer centricity practices in their organizations. On your marks…. Let's start …. The CX Feud! Any resemblance to game shows real or fictitious is coincidental and rather surprising, if you ask us.).

Net Promoter Score 96

Net Promoter Score Scorecard Gaming CX 96

SugarCRM

FEBRUARY 14, 2018

SugarCRM disclaims any responsibility to update the terms and definitions below and the list below is not intended to be a comprehensive list of key terms. Right to Access – also known as Subject Access Right, it entitles the data subject to have access to and information about the personal data that a controller has concerning them.

Compliance 45

Compliance Legal 45

SugarCRM

JANUARY 10, 2022

It’s critical to have all the systems to assist the entire customer journey while disclaiming fragmented, distorted data. The CIO must champion the alignment of technology to seamlessly support all sales, marketing, and customer service teams.

CX 29

CX Customer Experience Artificial Intelligence CRM 29

Beyond Philosophy

AUGUST 1, 2019

In some cases, a script might be necessary, of course, especially when there are disclaimers or legal issues, and so on, but, generally, I prefer natural exchanges between your team and customers. They are unnatural and lead to the idea that employees are just “checking boxes” rather than engaging in a real exchange with customers.

Customer Loyalty 149

Customer Loyalty Legal CX Start-ups 149

Taylor Reach Group

APRIL 2, 2019

These can be assessed by anybody anywhere without context of understanding deeply the client objectives, the client perspectives, the organizational goals, etc.

Contact Center 92

Contact Center Compliance Start-ups Education 92

SixteenVentures

JULY 17, 2020

The output is something like: 0.540360087662637 (see my over-simplification disclaimer at the end). It means that if you didn’t add any new customers (which is unlikely) or measured on a cohort basis (this is a very accurate way), you’d see that 5% per month leads to ~46% churn. Put this in a spreadsheet cell and hit enter: =(1-.05)

B2C 133

B2C Start-ups B2B Customer Acquisition 133

SugarCRM

MARCH 1, 2018

Disclaimer: The content in this blog post is not to be considered legal advice and should be used for information purposes only. Sure, it can be a bit unsettling to change your standard way of doing things, but anything that gives power to customers and helps companies better define their audience is a good thing.

Legal 44

Legal Compliance Start-ups B2B 44

CSAT.AI

SEPTEMBER 26, 2018

Items like legal disclaimers and policies can be prerecorded ensuring accuracy and consistency. Automated system software identifies the nature of a customer call and forwards to the appropriate department. These tools also provide automated information that would otherwise need to be repeated by an agent on every call.

Social Media 52

Social Media Sentiment Analysis Legal AI 52

SixteenVentures

SEPTEMBER 10, 2020

My (now) standard disclaimer: As with everything I publish, this is just an article. It’s easy, but it’s not going to get you the answer you need to keep future churn from happening. This guide will help you analyze the “churn reasons” in a way that will get you much closer to the truth. It is necessarily incomplete and generic.

Start-ups 131

Start-ups Finance Customer Acquisition CRM 131

SugarCRM

MAY 25, 2018

Disclaimer: The content in this blog post is not to be considered legal advice and should be used for information purposes only). In fact, we expect similar legislation from various countries (including the U.S.) to be coming sooner rather than later, so don’t put this off. Start taking steps to ensure GDPR compliance today.

Compliance 30

Compliance Legal Technology Technology 30

Steven Van Belleghem

JANUARY 20, 2019

Just imagine (lawsuit disclaimer: I’m not saying that this is happening): if your camera on your smartphone or PC is not covered, Zalando or Amazon could very well be monitoring your heartrate and emotions and use that to adapt their prices and what you see.

E-commerce 52

E-commerce Entertainment Non-Profits Healthcare 52

ClearAction

DECEMBER 30, 2017

A best practice for crowdsourcing is to inform customers in advance of your process and any limitations and disclaimers. Anytime customers provide inputs, make sure you have a process in place to act on those inputs and to inform customers of your actions. Use the general rules. for effective brainstorming.

Innovation 54

Innovation ML Customer-Centric Organization Start-ups 54

Comm100

AUGUST 17, 2022

By the way, I just want a little disclaimer here. And that is a disrespect of the customer’s time, and therefore the customer has this negative feeling about the company and the friction that was created in trying to get their problems out. Most of the time, we can do that.

CX 73

CX Start-ups Omnichannel Technology 73

SugarCRM

MARCH 22, 2018

Disclaimer: The content in this blog post is not to be considered legal advice and should be used for information purposes only. Our goal is to help our customers build productive, trustworthy relationships with their customers. If you have questions, please send an email to dataprivacy@sugarcrm.com .

Compliance 53

Compliance Innovation CRM Legal 53

Intercom, Inc.

APRIL 19, 2018

If I was doing it all over again I’d probably put some sort of a disclaimer at the top that says, “Hey, there’s absolutely no right or wrong answers here. We’re not telling you what you should do. We’re not telling you should do what we do.

Engineering 192

Engineering Technology Technology Start-ups 192

ProProfs

DECEMBER 24, 2020

According to an OSHA disclaimer, . This is because t he program is voluntary; its sole purpose is to spread awareness about workplace hazards, preventive measures employers should take, and employees’ rights. The program does not strictly meet the training requirements spelled out in OSHA standards. .

Compliance 52

Compliance Construction Education Hospitality 52

ProProfs

JULY 21, 2017

Step 3: Take care of the legal aspects – terms, conditions, privacy, disclaimer etc. You can let your prospects know that the course content will be made available on the course’s “Live Date”. . Yes, it is important to follow this step.

Non-Profits 84

Non-Profits Legal Start-ups Education 84

Fonolo

OCTOBER 8, 2019

Most customer service calls include a disclaimer at the start that the call will be, “Recorded for training and quality purposes.” A well-timed e-mail to these customers with a set-up guide could lower product returns, and time-consuming customer calls considerably. Improve the Quality of Service.

Retail 92

Retail Contact Center Social Media Compliance 92

Intercom

JUNE 22, 2023

“We have to figure out very cautiously how to clearly disclaim that our customers are interacting with the bot, where that information is going, and make them responsible for opt-in” Liam: John, what’s your feeling on this? The first question we’re working through is, “Okay, what is shared with the subprocessor?

AI 59

AI Start-ups Technology Technology 59

Intercom

MARCH 9, 2023

Pre-seed is a little earlier than we usually invest in, to put that disclaimer out – usually, we’re investing in a later seed or series A or B. . “We try to break it down to that key question of, ‘does this really move the needle for some particular role or type of person?'” There are so many different answers to that.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Intercom, Inc.

AUGUST 19, 2021

One caveat or a disclaimer is something that I often push back against, this idea of more haste, less speed. As I’m saying this, I realize product folks are often the owners of the process, the owners of the decisions, the roadmap, and all that sort of stuff. Potentially, Product is the single biggest inhibitor or enabler of speed.

Start-ups 178

Start-ups Engineering Legal Sales 178

Comm100

MARCH 16, 2018

They add a final honest disclaimer, a last guarantee, and then sign off. Take a look here at how The Wall Street Journal ends the sales letter and adds the post script: The Wall Street Journal concludes this sales letter by bringing their story full-circle.

B2C 41

B2C Sales Start-ups B2B 41