Callminer
DECEMBER 15, 2021
CallMiner has made strong progress in helping organizations drive business performance improvement with conversation analytics. Read more from CallMiner CEO, Paul Bernard, on recent company momentum.
Myra Golden Media
DECEMBER 15, 2021
For help de-escalating with customers, check out my De-escalation Academy. Research at Harvard showed us the power of the word “Because.” The experiment had people ask to cut in a line of people waiting to use a copy machine. Researchers had the people use three different, specifically worded requests to cut in line: “Excuse me; I have five pages.
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Shep Hyken
DECEMBER 15, 2021
Last week I covered the concept of skimpflation. In case you missed it, the short definition is that skimpflation is the result of a labor shortage, some say due to The Great Resignation , and higher business costs that come from inflation and supply and demand issues. This translates to the customer experiencing a lower level of service, and in some cases, quality.
Ameyo Callversations
DECEMBER 15, 2021
Conversational AI is a term we often come across in business and technology, and the potential of its offering is immense. So what does this mean for you, your business, and your customers? Customer Engagement and AI Chatbots. The basic mantra of customer engagement is to engage with the right audience at the right time, prompting them to make a favorable decision.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Logicalware
DECEMBER 15, 2021
Today we’re excited to launch Digital Engagement – a new solution for delivering digital-first customer experiences. Imagine you want to upgrade your coffee machine. So you jump onto your favourite brand’s website and a chatbot greets you by name: “Hi Sam, nice to see you again!”. You then browse through a few models and linger on the top machine. Another message pops up: “Sam, would you like to see this model in action?
Zendesk
DECEMBER 15, 2021
We’re excited to share that Andee Nieto will join Zendesk as the company’s Chief People Officer in early 2022. Andee will lead the vision for employee experience for a rapidly growing employee base, and charter the teams that will lead Zendesk’s people strategy, including talent acquisition and development, total rewards, global diversity, equity, and inclusion.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Beyond Philosophy
DECEMBER 15, 2021
Imagine that you own a well-known car brand during a global pandemic. No one is coming to the show room to see your dealer’s cars, nor are they bringing them in for service. No one is really driving them around, either. What do you do? For Nissan’s Hussein Dajani , General Manager, Digital and CX Transformation, this wasn’t hard to imagine since he lived it for the past 18 months.
Help Scout
DECEMBER 15, 2021
Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.
Aquire
DECEMBER 15, 2021
There’s always a new angle to find when looking into financial services industry trends. And that’s because the market and customer expectations are changing constantly — the expansion of big data, social media, digitization (accelerated by the pandemic) all mean that you need to keep your finger on the pulse in order to shape your future strategies.
Zonka Feedback
DECEMBER 15, 2021
E-commerce surveys are only relevant and result-driven if you ask the right questions, in the best way, at the perfect time. Asking the right survey question at the right time helps you quickly identify and understand the consumers’ requirements, pain points, sentiments, and behavioral aspects. Make sure the survey questions you ask should match your survey goals.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
VOZIQ
DECEMBER 15, 2021
With rising competition and evolving customer expectations, companies realize the growing importance of customer retention. Customer churn is a grave concern for any recurring revenue business. It means lost future revenue and hampers a company’s bottom-line growth. Its impact further leads to lost referrals and negative word of mouth. While some churn is inevitable, companies can minimize the churn rate by creating an effective winback strategy to drive loyalty, revenue and cost-effectiveness a
CommBox
DECEMBER 15, 2021
With the rise of big data, AI and automation, businesses are excited to use the latest technologies to power their operations and serve their customers. A key area that businesses are looking to automate is their customer communications. The average business spends significant resources on dealing with minor customer service and sales issues and this can really slow down business operations.
MyCustomer Experience
DECEMBER 15, 2021
CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 15th Dec 2021. By Rhys Fisher Editorial Assistant.
The DiJulius Group
DECEMBER 15, 2021
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Ken Falke about his newest book Lead Well: 10 Steps to Successful and Sustainable Leadership. As a former member of the U.S. Navy, a serial entrepreneur, and the current chairman and founder of Boulder Crest Foundation, Ken has learned the key disciplines that make. Read Full Article.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
MyCustomer Experience
DECEMBER 15, 2021
H“Innovation is essential for growth”: it’s a management phrase, along with “Innovation is the lifeblood of our business”, that we often. 15th Dec 2021. By DavidClayton Founder and managing director.
SugarCRM
DECEMBER 15, 2021
What a year! 2021 was all about being able to see customers and deliver experiences like never before. Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. 2021 is the year we let SugarCRM make the hard things easier for marketing, sales, and service teams. 2021 is the year we let the platform do the work.
Knowmax
DECEMBER 15, 2021
The post Omnichannel vs. Multichannel support: The battle of channels appeared first on Knowmax.
MyCustomer Experience
DECEMBER 15, 2021
2As we leave the last 18 months of uncertainty and accelerated change behind, what next for customer engagement? Where will the momentum of. 15th Dec 2021. By Brian Atkinson Vice President and General Manager EMEA.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Qualtrics
DECEMBER 15, 2021
Leveraging federal requirements to advance CX maturity. The Presidential Executive Order on customer experience is a major milestone in the movement to bring the power of experience management to focus government policies, programs, and services on the people they are designed to help. Savvy CX professionals have eagerly awaited the EO to assess how it can help them advance CX maturity in their agency and beyond.
Zendesk
DECEMBER 15, 2021
Listen to your customers. It’s something a lot of companies say, but not so many of them actually do. Gathering customer feedback can help you see trends, understand what people want, and find ways to improve your product or service. A good feedback form can help you do all of this and more. Even though we know it’s crucial to gather feedback, it can sometimes be hard to know how to design a customer survey that actually works.
Comm100
DECEMBER 15, 2021
Nearly everyone has come into contact with their government, whether to renew a driver’s license or apply for a police check. Unfortunately, these interactions have become synonymous with poor, and even terrible, customer experience (CX). . These government-to-citizen (G2C) relations have been strained even further by the pandemic, yet it’s not all doom and gloom. 2022 promises new opportunities for governments to engage the public and reclaim much of the trust that has been lost.
Qualtrics
DECEMBER 15, 2021
Business leaders are increasingly focused on keeping employees, customers and communities safe as they return to the workplace after 18 months of pandemic disruption. In a recent Qualtrics webinar – Managing a Safe Return to Work. In a recent Qualtrics webinar – Managing a Safe Return to Work – we took a closer look at managing a safe return to work, while also considering the impact on customer and brand experience.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
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