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Totango named 3x TrustRadius “Best of” award winner in customer success

Totango

New partnerships with Jasper, Higher Logic , and ESG Success, new product features, and nine new integrations, including Pendo , Google and Outlook Calendar, and Gong, show our commitment to accelerating enterprise revenue growth. Learn more about specific partnerships and integrations in our recent announcement.

Outlook 115
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10 Ways the Best Call Centers Thrive in the New Normal

Uniphore

Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Educating, engaging and empowering employees. However, as businesses—and consumers—adapted, outlooks improved. And there’s no going back. Basing automation tech “success” on the employee experience.

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What are sales leads? (+5 lead generation tips)

Zendesk

After all, nearly a quarter of marketers surveyed in the Chief Marketer B2B Marketing Outlook Survey reported social media as a top lead gen method with a high return on investment (ROI). Almost one-third of respondents in the B2B Marketing Outlook Survey indicated that live events garnered leads with a large ROI.

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Customer Service Job Projections and New Bureau of Labor Statistics Report

CSAT.AI

However, in t heir Occupational Outlook Handbook for Customer Service Representatives, the BLS provides insight more specifically into customer service job projections in the US. The BLS Occupational Outlook Handbook projects little change in hiring for customer service agents from 2020 through 2030.

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Building Buyer Confidence More Important Due To COVID-19

Buyer Persona

Although promising vaccines on the horizon may improve business outlooks, they may not impact buyer confidence in the same way. An example from our Center for Buyer Insights Buyer Outlook Study : “Here’s the thing, while we have seen a tremendous spike, we know it is not normal. This is natural. What is needed now is a mind shift.

Outlook 120
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Leaning into integration: The key to unlocking enterprise revenue growth

Totango

Connecting enterprise to community A critical component to CS-driven growth is the ability to leverage education resources and support services in a scaled motion to serve changing customer needs.

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Customer Success Technology Buyer Guide

ClearAction

Everyone wants to revisit the buyer journey, increase empathy, and educate customers better. In just 3 hours and for less than $100 per hour, you can radically change your outlook on customer success technology — with much greater value potential from your tech than you’ve ever imagined.