Intercom, Inc.

JANUARY 24, 2023

Exploration 1: The customer engagement hub Our first concept was all about evolving the fundamental model of what a messenger could be: from a predominantly chat-based tool, to a powerful customer engagement hub. These insights gave strong confidence we were on the right track. Validation? Time to rally the troops!

Start-ups 118

Start-ups ML Sales 118

Lumoa

FEBRUARY 17, 2022

With this integration you will: Pull over CSAT responses that your Zendesk agents receive Analyze the comments in Lumoa using AI Gain insights into common reasons for poor feedback Please read this guide on our new Integrations Hub to get started, and reply to this email with other integrations you want to see next!

Voice of the Customer 83

Voice of the Customer Start-ups AI 83

Totango

NOVEMBER 15, 2023

We love data-driven insights. The customer data hub makes it very easy to integrate with external data sources and the onboarding team was very helpful during the implementation stage.” Totango provides us with a wealth of information on customers, including their behavior, engagement, and satisfaction levels.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Totango

SEPTEMBER 22, 2023

And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling.

Outlook 113

Outlook Innovation Omnichannel Education 113

Totango

MAY 20, 2020

I am happy to introduce more exciting features and functionalities as part of Belize: Write-Back Functionality Now Available with Customer Data Hub. Stream Account & User Tag Information Using Customer Data Hub API. Now, tag information can be easily streamed to Totango via Customer Data Hub API. But it doesn’t stop there.

Data Entry 62

Data Entry CRM 62

Hodusoft

FEBRUARY 4, 2024

This summit promises to be a hub of knowledge sharing, networking, and exploring the latest technologies that can take CX to new heights. With its insightful and impactful presence at the summit, HoduSoft will certainly make a lasting impact on the digital communications industry.

CX 52

CX Omnichannel Contact Center Social Media 52

Logicalware

JUNE 22, 2023

Customer Hub gives your customers more control and visibility over their cases, increasing the level of trust in your brand and their loyalty. Data-driven insights and analytics Understanding customer trends, agent performance, and operational metrics is crucial for continuous improvement.

Case Management 52

Case Management Customer Satisfaction Omnichannel Customer Expectations 52

Customer Experience Matrix

FEBRUARY 16, 2024

This was intended as the centerpiece of our Composable CDP Knowledge Hub but has attracted fewer users than expected. The key insight is that the choice to use a Composable or packaged CDP is ultimately a tactical decision that addresses just one stage of the CDP project.

45

45

DMG Consulting

OCTOBER 13, 2023

While an effective contact center executive should be able to gain insights into the performance of their operation from 10 to 20 key performance indicators (KPIs), keeping everything working properly is challenging even under the best of circumstances. Signup for DMG’s free monthly newsletter.

Contact Center 77

Contact Center AI Artificial Intelligence Government 77

PeopleMetrics

JUNE 10, 2021

In this session, we walk you through how the customer feedback management process works when you're using a customer experience management tool like PeopleMetrics as the central hub of your Voice of the Customer (VoC) program. Watch on YouTube. ? ? ?. Download the chart from this video. ? ? ?. TRANSCRIPT: [COMING SOON]. ? ? ?.

Customer Feedback 71

Customer Feedback CEM VOC Voice of the Customer 71

Totango

DECEMBER 23, 2019

Here are some highlights: Rapid Insight Forms. We enabled all of you to bring data from people into Totango using Rapid Insight Forms. Customer Data Hub. To get more insights for today’s release please refer to the new login KB. Enabling Workflows.

Start-ups 63

Start-ups 63

Totango

APRIL 7, 2021

Segment is a customer data hub that allows businesses to send data to and from any platform or device. With Totango’s Segment integration, you are able to save time and improve efficiency by automating workflows, streamlining repetitive tasks, and gain greater insight into how customers use your product to identify and act on any risks. .

Social Media 118

Social Media Start-ups Technology Technology 118

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. Elevate services by incorporating direct customer support surveys to gather insights.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SugarCRM

NOVEMBER 28, 2023

The integration of AI and machine learning is revolutionizing how businesses manage customer relationships because of its ability to enable CRM software systems to analyze data on a larger scale, providing valuable insights for personalized and proactive customer engagement.

CRM 26

CRM Sales AI Machine Learning 26

VOZIQ

MARCH 6, 2024

They are a goldmine for insights into customer behaviors and potential churn indicators. AI and machine learning can use this data to turn call centers into proactive retention hubs. A seamless integration of data insights from various touchpoints helps you create a holistic view of customer interactions and behaviors.

AI 40

AI Customer Retention Artificial Intelligence Machine Learning 40

Zendesk

DECEMBER 14, 2023

Integrate your qualitative feedback tickets directly from Zendesk to gain a comprehensive view via an insightful dashboard. The platform collects data from a variety of channels–such as phone calls, social media, or internet communication–and provides contact centers insights to measure customer experience.

AI 52

AI Social Media Compliance Contact Center 52

Execs In The Know

JUNE 9, 2023

AI Is a Top Destination for Investment In our CX Leaders Trends & Insights: 2022 Corporate Edition , we discovered that 61% of organizations have either applied the use of AI to their contact center organizations or expect to soon. By harnessing the power of AI, call centers can evolve into customer-centric hubs of excellence.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

SugarCRM

DECEMBER 21, 2023

Correctly selected, they have the IT features and capabilities that help you save time and boost sales by offering clear insights on prospects and customers along their life cycles. To combat this, you should look into a CRM that lets you quickly integrate everything and acts as a central hub for your operations.

CRM 26

CRM Compliance Legal Technology 26

Zendesk

FEBRUARY 29, 2024

Identify and prioritize important tickets before customers escalate, automatically categorize and tag tickets for powerful reporting, unlock product insights with sentiment trends, track agent performance trends, and enhance customer care by identifying which accounts need attention sooner.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

Logicalware

DECEMBER 18, 2023

Additionally, we launched Customer Hub, Customer Insight, and several other features that make our platform the most comprehensive European CX platform on the market. Check out our newest products and features here. Prioritising customer satisfaction and loyalty Our customers and partners are at the core of everything we do.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Logicalware

MAY 24, 2023

These hubs of customer support have a rich and fascinating history that dates back several decades. AI-powered analytics enable contact centres to extract invaluable insights from customer interactions, fostering continuous improvement and elevating the overall customer experience.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SugarCRM

OCTOBER 26, 2023

It can help you save time, boost sales , and cultivate extraordinary relationships with customers and prospects by offering you critical insights into their journey from prospect to buyer to returning customer. These should expand from your central hub, aka your CRM, to marketing tools, support, and sales tools.

CRM 29

CRM Predictive Analytics Data Entry ML 29

Help Scout

JUNE 1, 2021

Having a centralized support hub also gives your team insight into what others are working on to help eliminate duplicate work. Help desk software empowers your team to keep track of and collaborate on conversations to make sure any issue that comes your way is fully resolved — nothing slips through the cracks.

Outlook 98

Outlook Social Media Customer Relationship Start-ups 98

SugarCRM

DECEMBER 19, 2023

Below are a few key insights uncovered through our surveyed conversations with other industry leaders: 1. CRM Is Your Hub for Building Better Customer Relationships 45% cite getting a complete view of customer interactions as the top priority for maximizing CRM over the next five years.

CRM 26

CRM Artificial Intelligence AI Sales 26

Intercom, Inc.

MAY 5, 2020

This 2015 post by former senior product manager Hugh Durkin highlights how early we were thinking about the practicalities of building a developer ecosystem , pointing out how the first developer APIs and first developer hub had already generated the first shoots of a budding ecosystem.

Transportation 171

Transportation Engineering Machine Learning Customer Retention 171

SugarCRM

APRIL 16, 2024

Inventory Management From stocking issues to product line diversity, inventory management can be complex due to a lack of proper technology and insights. Predictive analytics will help you compile both information into valuable insights focusing on what interests you: trends, seasonality, and cyclical changes in customer behavior.

Manufacturing 26

Manufacturing CRM Transportation Predictive Analytics 26

SugarCRM

FEBRUARY 27, 2024

The team now has real-time insights and can view each customer request at a glance through a dedicated console. Sugar Sell delivers a smoother sales experience through a centralised hub. This includes tracing and analysing of all customer interactions – from online chats to support tickets.

Sales 26

Sales Engineering CRM Customer Service 26

SugarCRM

FEBRUARY 20, 2024

Having the Right CRM A robust CRM platform serves as the central hub for managing and analyzing customer interactions, providing valuable insights that empower organizations to understand their customers better. The Winning Framework to Building a Sales Team and Hitting Your Targets 1.

CRM 26

CRM Sales Transportation Start-ups 26

ClientSuccess

APRIL 20, 2017

After those roles, Paul has held a variety of other leadership roles in B2B SaaS companies—all with the goal of establishing Customer Success best practices and methodologies, like the “Customer Success Hub Effect” which we’ll explore below. Let’s examine: That Customer Success Hub Effect. What is the Customer Success Hub Effect?

Net Promoter Score 40

Net Promoter Score Start-ups B2B Engineering 40

Experience Investigators

JUNE 13, 2023

It operates as a centralized hub responsible for developing and disseminating best practices, providing guidance, and fostering innovation in customer experience across the organization. The center spearheads initiatives to gain deeper customer insights and works closely with other departments to implement these insights.

Customer Experience 59

Customer Experience CX Touchpoint B2C 59

DMG Consulting

JULY 20, 2022

Workforce optimization/workforce engagement management suites are essential for capturing and measuring the voice of customers and employees and provide critical insights for organizations focused on improving both the customer and employee experience. Artificial intelligence (AI) is reinvigorating the entire contact center software market.

Contact Center 48

Contact Center Artificial Intelligence AI Technology 48

Zendesk

DECEMBER 4, 2020

Think of it as a support hub of helpful articles for three potential audiences: Your customers can easily find answers to their questions or discover advanced tips. Think of it as an easily accessible hub with helpful resources that requires a customer login. Knowledge base. Prospects can learn more about your product.

Artificial Intelligence 98

Artificial Intelligence Customer Satisfaction Start-ups Customer Experience 98

Totango

MAY 17, 2022

It uses artificial intelligence to personalize selling based on customers’ channel preferences, improve sales efficiency with contextual customer information, and coach sellers with behavioral insights into implementing best practices and growing revenue. It includes on-premise, hybrid and cloud options. HubSpot CRM.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Fonolo

APRIL 6, 2020

Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. With real-time and historical data insights for accurate reporting, it’s a great tool that allows your agents to log on from anywhere as long as you have the internet.

Contact Center 108

Contact Center Social Media Invoicing Hospitality 108

SurveySensum

NOVEMBER 22, 2023

Designing Intuitive and Easy-to-Fill Feedback Forms Intuitive and easy-to-fill feedback forms can significantly impact the quality and quantity of insights gathered from users. Use the insights to refine and enhance the form’s design and usability. Let’s make your website a place customers would love to visit and return to!

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SugarCRM

MAY 16, 2023

They also have solid pipeline management and forecasting features, offering deeper insights into revenue and potential outcomes. They offer the necessary insights into a company and centralized data regarding past interactions. and provide insights to users about who to call and when in a sales cycle to optimize results.

CRM 29

CRM Sales Predictive Analytics Omnichannel 29

SurveySensum

FEBRUARY 22, 2024

Provide insights into the company’s history, clarifying its vision, mission, and goals. Mentorship : Pairing employees with experienced mentors fosters a supportive learning environment and allows for the transfer of knowledge and insights. That’s the magic of a stellar onboarding experience! That’s a huge number!

Net Promoter Score 52

Net Promoter Score Innovation Start-ups Construction 52