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Intercom presents Engineer Chats

Intercom, Inc.

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. If you can do something this week instead of next quarter, jump on it. Here’s Jamie.

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2023 in review: Highlights from this year’s best conversations

Intercom

“The implication of bad service, to me, is ‘I’m going to go shop or spend my money somewhere else.’” ’” Bill: I don’t want to have to contact my bank, my telco, my whatever it is. The implication of bad service, to me, is “I’m going to go shop or spend my money somewhere else.”

AI 98
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These are the 5 customer benefits of Web3

Steven Van Belleghem

Users could create content, interact freely with each other, share information etc. The dream is that Web3 will use blockchain, crypto, and NFTs to transfer power back to the internet community and, in doing so, break the monopoly of the Web2 giants. In the next phase, that of Web2, the web became participatory.

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Bob Moesta on unleashing your sales superpower

Intercom, Inc.

In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. He’s also the author of a very, very, very recently released book, which is Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. How the hell do you keep track?

Sales 265
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The Surprising Power of Ideas That Don’t Make Sense: Part 1

Beyond Philosophy

It seems logical to do what everyone else is doing successfully when you get into business. It makes no sense at all to do it differently, does it? So why is it that doing something different does create such success for specific brands? If you haven’t read it yet, I highly recommend you do. Apple’s was subjective.

Legal 148
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Our Competition is Beating Us Despite the Fact We Are Better Than Them

Beyond Philosophy

My wife Lorraine and I were looking at travel insurance. Many things we evaluate are complicated and vary on many dimensions, so it’s challenging to figure out what to do with them. However, if we see that one-out-of-five stars score from other customers, we know what to do. My Loss of Power.

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22 Customer Service & Customer Experience Managers Share the Best Ways to Handle a Disgruntled Employee

Callminer

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. I have handled several disgruntled employees in my career as a user experience manager…”. When employees exhibit disgruntled behavior, it’s concerning for managers.