Intercom, Inc.

SEPTEMBER 9, 2022

“We’ve seen sustained progress of something new and exciting – neural-network-driven technology – really starting to come into its own and be useful” Des Traynor: Well, let’s start at the end, in a sense. Des Traynor: You referenced a new uptake in work on neural networks. The rise of neural networks.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Bill Quiseng

DECEMBER 6, 2021

It is really disappointing to new employees that the first day of orientation is spent on defining the rules and restrictions, usually required by the legal department, that, if not followed, will result in termination. Prior to orientation, collect outstanding customer service stories, bind them into a booklet and give to all new employees.

Legal 195

Legal Education Customer Service Customer Survey 195

Callminer

JUNE 28, 2023

Learn more about new product innovations and review some of the most influential innovative products in recent times, according to business experts.

Innovation 182

Innovation 182

Zendesk

MARCH 13, 2024

In this new era of AI-powered CX, AI agents can push beyond traditional bot capabilities to help brands transform service into a competitive advantage. With Ultimate, we will help our customers set a new standard, with AI agents giving customers the support they need quickly and effortlessly.

AI 138

AI CX Business Growth Innovation 138

Adrian Swinscoe

JUNE 29, 2023

Now, while that is easy to say and observe, it’s often hard to quantify […] The post Is adhering to the FCAs new consumer duty impossible without the help of technology? Many customers are suffering right now with high inflation and interest rates. first appeared on Adrian Swinscoe.

Technology 246

Technology Technology 246

Intercom, Inc.

MARCH 1, 2022

How can businesses adapt to this new reality? How do they capitalize on the huge growth opportunities that this new era will offer?”. But how can businesses adapt to this new reality? How do they capitalize on the huge growth opportunities that this new era will offer? Why we’re hosting a virtual event.

Customer Relationship 211

Customer Relationship Customer Expectations Customer Experience 211

Adrian Swinscoe

JUNE 6, 2022

The post New research finds that customer service agents are abusing customers first appeared on Adrian Swinscoe. At the end of March, Olga Khazan writing in The Atlantic published an article that asked “Why People Are Acting So Weird.” The article describes how, […].

Customer Service 246

Customer Service 246

Intercom, Inc.

MARCH 24, 2022

We’ve been working tirelessly to find new ways to support customers and help them drive growth, and yesterday, during New at Intercom , our first global virtual launch event, we unveiled some of the features we believe will transform the way businesses engage with their customers.

Innovation 221

Innovation Technology Technology 221

Intercom, Inc.

MARCH 3, 2021

We’ve recently unveiled a new “product decision framework” at Intercom, which will help us continue to scale along with our ambitions. We gave this considerable thought, and have devised a new framework to shape our decision-making. So here are our four new principles to make us better at decision-making: Highly aligned strategically.

Engineering 260

Engineering 260

Customer Think

JANUARY 11, 2022

With folks now working between office and home, meetings with people in different venues, one third of all adults suffering from depression, and work-life imbalance from our new work situations, our jobs as managers need an upgrade. Until now, a manager’s job was akin to […].

115

115

Intercom, Inc.

OCTOBER 13, 2022

Yesterday, during New at Intercom , we revealed five brand-new product offerings that will take your engagement experience to the next level. Read more about the highlights of New at Intercom and watch the full recording of the event here. In this episode, we bring you the highlights from our fall launch event.

Innovation 118

Innovation 118

The Customer Service Blog

APRIL 12, 2024

The new offence will carry a maximum sentence of six months in prison. The government will introduce this new offence in its Criminal Justice Bill, which is currently being considered by Parliament. Is a new offence actually needed? Creating a new specific offence of assault against shop workers is already Labour Party policy.

Government 52

Government Retail Technology Technology 52

Intercom, Inc.

JANUARY 11, 2022

Today, we’re excited to announce Intercom’s first virtual launch event, New at Intercom , to be held on March 23rd. . Why attend “New at Intercom”? Click here to register for New at Intercom – it’s free! We’re witnessing a ??dramatic Making the most of this opportunity requires the tools of tomorrow. What to expect .

Innovation 209

Innovation Sales Customer Relationship 209

C3Centricity

MARCH 25, 2024

Firstly from new projects and secondly from accumulated knowledge over time. But don’t worry I have the solution in the form of a new model of CX, which I will explain in a moment. I want to put this right. The CEB / Gartner Analysis: This analysis concludes that MR provides two types of value.

B2C 90

B2C B2B CX 90

Customer Think

APRIL 10, 2024

The lead generation experts at NetLine just released their “2024 State of B2B Content Consumption & Demand Report,” a meaty 38-page guide based on data from more than 6 million content registrations.

B2B 119

B2B 119

Uniphore

AUGUST 6, 2021

The New Normal. If organizations hope to stay competitive in the new normal, something must change. The post The True Cost of Employee Disengagement in the New Normal appeared first on Jacada. Why Your Agent Experience Matters to Your Customer Experience—And Your Bottom Line. Download eBook. Drowning in Complexity.

Contact Center 246

Contact Center Social Media Artificial Intelligence Voice of the Employee 246

Intercom, Inc.

JULY 11, 2022

We’re delighted to share that Intercom has launched as one of the first apps in the new Stripe App Marketplace, announced last month at Sessions. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow revenue, and accelerate new business opportunities.

Customer Experience 118

Customer Experience 118

Intercom, Inc.

JUNE 22, 2022

Today we’re delighted to announce new next-generation bot capabilities that will boost the power of your bots so that your customers get the help they need, faster. Bots are transforming the way businesses support their customers. Custom Actions lets you make API calls that can present information in bots (e.g. Custom Objects.

Invoicing 218

Invoicing E-commerce Customer Satisfaction Start-ups 218

Uniphore

DECEMBER 13, 2021

Shaped by the global pandemic, which forced billions to adopt new shopping behaviors, customers are notably less patient, more demanding and more proficient online. The post The New Retail Customer Experience: How Humans + Machines Optimize the Conversation and Outcomes appeared first on Uniphore. Download The Article.

Retail 262

Retail Net Promoter Score Customer Experience NPS 262

Intercom, Inc.

AUGUST 13, 2020

“These new features have supercharged our team’s efficiency while preserving our customer experience” The great thing about Intercom is that it’s always offered great flexibility with its API. These new features have supercharged our team’s efficiency while preserving our customer experience.

Engineering 211

Engineering Gaming Sales Customer Feedback 211

Inside Customer Service

MARCH 31, 2022

New hire training is under pressure. The faster new employees can get to work, the better. New employees want it to be longer. I asked people on LinkedIn how long they thought new hire training should last, adding the caveat that I knew it was a trick question. Some felt new hire training is ongoing and should never end.

Customer Service 162

Customer Service Contact Center 162

Uniphore

JUNE 10, 2021

Here are 10 ways the best call centers are thriving in the new normal while others are struggling to survive. Strategize to Survive and Thrive in the New Normal. And with more and more people getting vaccinated, many companies are taking a brighter look at the future and looking for new ways to invest in their success.

Contact Center 246

Contact Center Outlook Gaming Education 246

Intercom, Inc.

JANUARY 24, 2023

They recognise when a step change is required to solve new problems, deliver a better experience, and drive higher growth. Through reinvention, they extend the life span of the product, and create new value for customers and the business. Our major virtual launch event, New at Intercom, was six months away at the time.

Start-ups 118

Start-ups ML Sales 118

Intercom, Inc.

OCTOBER 28, 2020

The name suggests how simple this new message type really is – you can now create a message that occupies that prime real estate at the top or bottom of your website, on desktop or mobile, where it can capture the attention of visitors and customers with announcements , promotions, proactive support , you name it. Submit an email address.

Real Estate 239

Real Estate Start-ups Sales 239

Intercom

FEBRUARY 27, 2024

Today we are delighted to announce an exciting set of new capabilities, metrics, and improvements to the reporting features in Intercom. There are now dozens of new metrics, more customizable chart styles, and advanced tools for better root-cause analysis.

AI 52

AI Actionable Insights Customer Service Customer Experience 52

Intercom, Inc.

AUGUST 10, 2020

In New Zealand, mobile-centered solutions company PaperKite put that thought into action when they developed the country’s lifeline to reopening the economy – contact tracing app Rippl. It is a privacy-first solution that has since been awarded the highly coveted Privacy Trust Mark by New Zealand’s Privacy Commissioner, John Edwards.

Government 197

Government Legal 197

Execs In The Know

APRIL 25, 2024

These market dynamics illustrate the ripeness for a new leader, but one with a collection of talent and objectives unique to this market. The companies creating these foundational models continue to release new versions, but the progress made toward lowering the number of hallucinations has been negligible, at best.

AI 52

AI CXM Engineering Business Operations 52

Customer Think

FEBRUARY 25, 2023

Here’s a round-up of new ideas and trends I’m seeing in B2B marketing, to help us plan for 2023. Marketing spend trends for 2023. The Winterberry Group has recently released its annual projections on marketing spend, and I am happy to say that t.

B2B 122

B2B 122

Customer Think

DECEMBER 1, 2022

We spend lots of time and money focusing on onboarding new sellers. Ironically, we provide very little in the way of onboarding new managers, particularly new front line sales managers. The post Onboarding New Managers first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

Sales 75

Sales 75

Zendesk

DECEMBER 14, 2023

Auto-translate new messages as they arrive and write in your language while replying in your customer’s language. New themes added in December: Mandrake offers a seamless blend of aesthetics and functionality. The post Unwrapping new integrations appeared first on Zendesk.

AI 52

AI Social Media Compliance Contact Center 52