Fonolo

NOVEMBER 29, 2022

FACT: According to Zippia, only 48% of employees surveyed believe their company’s leadership abilities are “high-quality”. Determine what your employees think of your leadership skills with an anonymous survey. Setting goals keeps call center agents engaged and excited about career expansion. First call resolution.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Qualtrics

JUNE 18, 2021

Before COVID-19 and the shift towards hybrid working, organizations were already competing for talent based on employee experience. Now, given the demands of working through a pandemic, and entering a new era of work, the need to be in tune with what people want and need at work has never been so acute. It’s a huge number.

Start-ups 49

Start-ups Engineering CX Technology 49

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Agent engagement. It’s literally a frontline touchpoint that impacts the bottom line of an organization. The Current Landscape.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Agent engagement. It’s literally a frontline touchpoint that impacts the bottom line of an organization. The Current Landscape.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Confirmit

SEPTEMBER 9, 2018

I recently returned from the HCI 2018 Employee Engagement conference. Confirmit has been participating in HCI’s employee engagement event for 5 years now, and as usual, HCI put on a great event with lots of topical content. Some are doing surveys every day, others monthly, and some yearly.

Voice of the Employee 40

Voice of the Employee Government 40

Qualtrics

AUGUST 25, 2021

Increase employee retention at your organization with these six strategies from HR experts. This correlates with a recent study we conducted that revealed half of leaders and employees plan to look for a new job in the next year. And that it’s happening because employees feel burnt out, stressed, and want more growth opportunities.

Technology 49

Technology Technology Start-ups 49

PeopleMetrics

JANUARY 24, 2022

As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. We also offer help with journey mapping and training your people to deliver the differentiated experiences high-impact customers expect.

CX 90

CX B2B Artificial Intelligence Text Analytics 90

Qualtrics

MARCH 16, 2020

Now more than ever, officials need to empathize with their communities, provide timely information, communicate strategically, and stay connected and engaged with their citizens and employees. For example, government officials can direct people with symptoms to appropriate resources. Stay Engaged with Employees.

Government 52

Government Education 52

Confirmit

APRIL 16, 2020

These limitations have the potential to undermine our employees’ engagement, innovative thinking, collaboration, and productivity. Employees with friends at work reported being in a good mood more often, which has positive effects on the work being performed. Voice of the Employee Company Best Practices.

Voice of the Employee 52

Voice of the Employee Innovation 52

Confirmit

AUGUST 7, 2019

Confirmit helps businesses listen to employees, analyze data, and take action on the feedback. Our platform empowers companies to translate valuable data into insights that can be used to enhance the employee experience, which in turn impacts employee engagement, improves customer experience and ultimately drives business growth.

Voice of the Employee 40

Voice of the Employee Business Growth Customer Experience 40

Qualtrics

APRIL 29, 2020

Ready to design your Remote + On-site Work Pulse, but not sure how to customize the content for your organization? Now that you’ve laid the groundwork for getting started with your Remote + On-site Work Pulse, you’re ready to make it your own. Product Demo and Methodology Overview: Tailoring your Remote + On-Site Work Pulse.

Double-Barreled Question 29

Double-Barreled Question Start-ups 29

SurveySensum

NOVEMBER 11, 2021

Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. Collaboration is also necessary to share surveys with your team. In-built survey templates. Too Pricey. Stop right there!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

APRIL 9, 2020

Communication is vital to not only those working remotely , but also managers, people team leaders, and the c-suite. Organizations should survey employees now; however, the content and tone of surveys should be adapted to reflect the current environment. You can then use that to frame how you communicate with your people.”

Start-ups 34

Start-ups 34

Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. After these decisions have been made, it’s up to them to communicate quickly and clearly to everyone who depends on the business – employees, customers, partners, and stakeholders – so that no one is left in the dark.

B2B 197

B2B E-commerce Legal Customer Retention 197

Intercom

SEPTEMBER 7, 2021

There are lots of good reasons why you should try to involve your employees in decision making when possible. Thirdly, your employees are an incredibly useful resource. We use our twice-yearly company survey to pulse check on how the team feels regarding decisions being made that affect their day to day.

Business Growth 64

Business Growth Innovation 64

Confirmit

APRIL 12, 2018

Confirmit provides a holistic VoE solution that covers all aspects of the employee experience and provides a continuous flow of insight to inform your people decisions. Voice of the Employee Market Research Factsheets.

VOE 40

VOE Voice of the Employee Touchpoint 40

Confirmit

APRIL 12, 2018

Confirmit provides a holistic VoE solution that covers all aspects of the employee experience and provides a continuous flow of insight to inform your people decisions. Voice of the Employee Market Research Factsheets.

VOE 40

VOE Voice of the Employee Touchpoint 40

Qualtrics

JUNE 17, 2020

It not only creates a sense of belonging for your people, but also gives your company a competitive advantage. You can’t have true inclusion without diversity Judith Williams, Global Head of People Sustainability & Chief Diversity & Inclusion Officer at SAP. Increased employee engagement.

Start-ups 39

Start-ups Education Innovation 39

Qualtrics

JULY 31, 2020

People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. New to the world of people analytics? Here’s a closer look at what it is, the metrics you should measure, how to get started, and a case study demonstrating people analytics in action.

Net Promoter Score 41

Net Promoter Score Voice of the Employee Actionable Insights Social Media 41

Qualtrics

MAY 11, 2020

In hard times, family,” says Sergio De La Calle Asensio, Head of Engagement at telecoms giant Telefónica. Our Employee NPS is higher today than it was in 2019,” says Sergio, “which is testament to how we’ve supported customers and society in this unprecedented time, and our people’s sense of belonging.” What did Telefonica do?

NPS 26

NPS Start-ups 26

Qualtrics

JULY 8, 2020

As your people start returning to workplaces, listening and acting on their feedback is more important than ever. Many employees are adapting to new ways of working as the employee experience continues to change in dramatic ways. As a result, listening to and acting on employee feedback is more important than ever.

32

32

Experience Investigators

MARCH 23, 2021

Time is limited and people are pressured. Web sites are designed, invoices are sent, and even customer feedback surveys are requested, but everything is so wonderfully automatic! Survey results and behavioral analytics only tell you some of the story. Metrics are often used to punish employees.

Customer Experience 98

Customer Experience Contact Center Close the Loop Invoicing 98

PeopleMetrics

MARCH 10, 2015

Your approach has the ability to align people to the company aim, or deny them a connection to it. And connection to a goal is important for your people to continue working together with purpose. For example, if you ask a retail chain’s employees how to improve customer experience, they’re not going to know where to start.

Customer Experience 109

Customer Experience Retail Customer Acquisition Start-ups 109

Qualtrics

AUGUST 24, 2021

However, Singtel’s award-winning employee experience transformation isn’t simply a product of the COVID-19 pandemic. . With increasing employee expectations, Singtel embarked on a digital transformation journey in 2018 to improve how the company’s 22,000+ team members work, collaborate, and acquire future-ready digital skills.

Technology 26

Technology Technology Innovation 26

Execs In The Know

MARCH 22, 2023

What have been some of the most notable benefits for your organization and people in the shift to WFH? In the past, I have seen companies lose good talent because of changes in employees’ lives and needing to relocate. An always-improving culture is set by leaders’ curiosity and engaged listening.

CX 52

CX Contact Center Start-ups Education 52

Qualtrics

AUGUST 21, 2020

Employee wellbeing is more than just physical health; your employee wellness program needs to reflect that. Take a holistic approach to wellness and reap the benefits of an engaged workforce. What’s an employee wellness program? What’s the ROI of employee wellness? Better employee engagement.

Construction 26

Construction Healthcare Finance 26

Qualtrics

FEBRUARY 2, 2021

Based on employee trends, here are five areas of employee experience we think HR will go all-in on this year. That’s the question we’ve been asking ourselves – and, well, lots of other people, too – in an effort to anticipate where employee experience is headed. Discover eight tips for onboarding remote employees.

Technology 26

Technology Technology Touchpoint 26

Qualtrics

MAY 9, 2020

The results are back from your Remote + On-site Work Pulse, but you’re not sure what to do next. Here are our tips for interpreting the results from your pulse. Shift to sensing : Identify the real-time emerging themes, such as: What needs do our employees have that aren’t being met? Don’t worry! Step 1: Review the results.

26

26

Qualtrics

JULY 24, 2020

We took a closer look at the intricacies of building and sustaining company culture, plus the companies that have engaging cultures – and why. From new hire orientation to rewards and recognition , culture makes or breaks the employee experience – and the bottom line. Conversely, disengaged employees cost U.S. Increased revenue.

Start-ups 26

Start-ups NPS Retail Customer Experience 26

Qualtrics

FEBRUARY 14, 2019

million employees work from home at least half of the week. The remote work trend is on the rise as large companies such as Amazon, Dell, Cigna, and Salesforce are hiring remotely and more and more people want a shorter commute and a better work/life balance. In America, 4.3 Host meetings via a video hosting service.

32

32

Qualtrics

DECEMBER 9, 2020

As we look ahead, to remain competitive over the next decade businesses will realign their operations around XM by embedding these same CX capabilities across every core business pillar - customer, employee, product, and brand. This is because what people say and what they do are often two different things.

Sentiment Analysis 32

Sentiment Analysis Artificial Intelligence Government Machine Learning 32

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

AI 52

AI Sentiment Analysis Artificial Intelligence Start-ups 52

Qualtrics

AUGUST 26, 2020

One of the most important actions any business can take in response to challenges caused by the COVID-19 pandemic is to regularly listen to their customers and employees. For many human resource teams and people managers, this is a new approach to listening representing a significant change in the collection of employee feedback.

Start-ups 26

Start-ups Technology Technology 26

SurveySensum

JULY 17, 2023

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. Make Every Interaction Epic!

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. Make Every Interaction Epic!

Retail 52

Retail Customer Experience Sports Touchpoint 52

Qualtrics

MAY 19, 2020

As COVID-19 continues to unfold, employees are asking for a sense of connection and open communication on employment, structure, opportunity and change. Now more than ever it is critical to meaningfully listen to employees. And they need to act without eroding employee trust. A recent (2020) study of 5,000 U.S.

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26

Confirmit

MAY 12, 2019

Continuous listening is the new buzz word in the employee research world. There is a lot of talk around complementing or even replacing existing annual or bi-annual employee survey programs with more frequent and agile initiatives, such as pulse checks, always-on and life-cycle surveys. This is good news.

Legal 40

Legal Social Media Voice of the Employee Innovation 40