Uniphore

NOVEMBER 17, 2021

Regulations such as the Dodd-Frank Act in the U.S., Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets.

Compliance 130

Compliance Actionable Insights AI Sales 130

SurveySensum

APRIL 1, 2024

Authenticity and Transparency Authenticity acts as the cornerstone of a trustworthy brand. A startup’s message and visual identity should align across all platforms to create a cohesive brand image. Feedback Systems : Establish mechanisms to collect and act on customer feedback promptly.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Totango

SEPTEMBER 22, 2023

“Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers.

Outlook 113

Outlook Innovation Omnichannel Education 113

Intercom, Inc.

APRIL 4, 2022

Surveys – don’t just ask customers opinions, act on them. With Intercom Surveys, businesses can capture and act on customer feedback all within Intercom. Last month, we also turned our attention towards expanding access to our platform and making content management that little bit easier…. Ukrainian language support.

Gaming 118

Gaming Customer Feedback Customer Experience 118

SurveySensum

NOVEMBER 15, 2023

After gathering and analyzing your survey data, with the help of a robust product feedback platform, you realized that users are leaving because your tool doesn’t provide real-time team collaboration. So, you launched a product feedback survey to identify pain points and improve your product.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Shep Hyken

SEPTEMBER 3, 2021

A customer experience management platform (CX management platform) can improve the quality of customer service by empowering CX agents with the data and the tools they need to provide high-quality customer service, raising agent productivity and the overall quality of service. . What is a CX management platform?

Customer Experience Management 129

Customer Experience Management Contact Center Customer Experience Engineering 129

Lumoa

FEBRUARY 7, 2023

Organizations that analyze and act on their customer behavioral data outperform the market by 85% in sales growth, according to a 2021 study by Microsoft. Website Behavior : it’s not just about what your customers are saying, but also how they act.

Voice of the Customer 169

Voice of the Customer VOC Social Media NPS 169

Fonolo

SEPTEMBER 19, 2018

Twitter, among other social platforms, has in recent years become a mighty digital megaphone for many frustrated (or conversely, happy) customers. That being said: Social media platforms aren’t solely used for public brand-shaming. Added to this is their desire to make the brand aware of the complaint.

Social Media 237

Social Media Contact Center Non-Profits Education 237

Lumoa

FEBRUARY 28, 2023

They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. Acting on the feedback you receive and improving your customers’ experience can give you an edge over your competitors. Your customers are sharing their experiences online.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Totango

MAY 5, 2021

Of course, to take these next steps and act on the information gathered by these surveys, you need a platform that will empower you to do so. Turn Data into Action with a Customer Success Platform . Using a customer success platform is the key to recording this information and turning it into beneficial action.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

ECXO

JUNE 13, 2023

Upgrading to a modern analytics platform means being able to create real-time marketing insights in any computing environment. Look for platforms that enable you to make future infrastructure changes and can quickly incorporate new data sources, systems and environments. But there are some obstacles: Legacy systems.

Predictive Analytics 133

Predictive Analytics Government Sales Customer Retention 133

Logicalware

FEBRUARY 18, 2024

Proudly acting as the initial and concluding touchpoint for their 129,000 citizens, the council manages an array of enquiries, ranging from bin collections and birth registrations to marriage notifications, council tax queries and more. The solution came swiftly in Puzzel, offering a cloud-based omnichannel platform.

Government 59

Government Omnichannel AI Touchpoint 59

Intercom, Inc.

JUNE 9, 2020

But soon afterward, businesses will need to act on broader resilience plans as the shock begins to upturn established industry structures, resetting competitive positions forever.”. We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis.

B2B 197

B2B E-commerce Legal Customer Retention 197

Hodusoft

SEPTEMBER 23, 2021

We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. Excellence, then, is not an act but a habit. HoduCC also made it to the latest list published by popular global online review platform Digital.com. We are what we repeatedly do.

Contact Center 97

Contact Center Innovation Technology Technology 97

Totango

JUNE 8, 2022

Eliminating these chokepoints is key to success, but you won’t be able to do that by trying to force-fit tools like your CRM, monolithic CS platforms, non-scalable solutions or modern work tools that just act as a temporary band-aid for your problems. Implement Composable Customer Success.

Start-ups 87

Start-ups CRM Sales Technology 87

Totango

APRIL 13, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. By embracing digital first, you’re scaling your journey and your platform. Want to try it for yourself?

AI 91

AI Start-ups Technology Technology 91

Intercom

FEBRUARY 27, 2024

Measure the responsiveness of a specific team inbox: The new feature allows for the measurement of a team’s responsiveness by assessing the time it takes for the team to act on a conversation from the moment it lands in their inbox. Ready to embrace the future of customer service? Start a free trial today

AI 52

AI Actionable Insights Customer Service Customer Experience 52

Execs In The Know

MARCH 13, 2023

With so many new touchpoints for the customer to take advantage of to reach your brand, you need to make sure you can measure, monitor and optimize those multi-channel experiences that cross different platforms and technologies. The way we work through this with our customers at ACT is through the lens of our Total Experience Formula™.

Touchpoint 52

Touchpoint CX Innovation Start-ups 52

SurveySensum

MARCH 4, 2024

This kind of feedback is often collected through surveys or platforms where employees can freely express themselves without the fear of being unmasked. Did you know that 90% of employees are more likely to stay with their current employer if the company “takes and acts on feedback?”

Start-ups 52

Start-ups Gaming Structured Data Construction 52

Intercom, Inc.

MARCH 30, 2022

We are firm believers in the power of feedback here at Intercom – we seek it out, we offer it, and most importantly, we act on it. Use one unified platform for all customer communications: Streamline your workflow (and your tech stack) by using one tool to capture, action, and consolidate all of your customer data.

Omnichannel 129

Omnichannel NPS Start-ups Customer Relationship 129

Intercom, Inc.

MARCH 15, 2022

Having a customer communications platform that allows you to gather data directly from customers and act on it by triggering relevant, personalized messaging is the key to unlocking so many of the opportunities that follow. Use first-party customer data to enrich your messaging. What is first-party data? It’s simple, but effective.

Start-ups 129

Start-ups Customer Relationship Customer Expectations Sales 129

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. Segment is a customer data hub that allows businesses to send data to and from any platform or device. Start Streamlining Your Processes.

Social Media 118

Social Media Start-ups Technology Technology 118

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? So, let’s start exploring.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Lumoa

JANUARY 5, 2023

Many businesses use online review platforms such as Yelp or Google My Business, which allow customers to leave detailed reviews of their experiences with your business. Automation tools such as surveys, chatbots, or customer feedback platforms can be used to quickly collect data from customers in an efficient manner.

Customer Satisfaction 83

Customer Satisfaction Customer Feedback Close the Loop Customer Experience 83

SurveySensum

FEBRUARY 26, 2024

Ease of use : Choose a user-friendly platform that is intuitive and easy for both administrators and employees to navigate. Integration capabilities : Consider whether the survey tool integrates with other systems or platforms used within your organization, such as Human Resources Information Systems or communication tools like Slack.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

Zendesk

SEPTEMBER 15, 2021

In most cases, training your agents to not log this information will act as a safety protocol to prevent ingesting sensitive information. Audit your CX platform for existing risks. Offer information security training for your new agents and emphasize not to record non-pertinent sensitive information.

CX 97

CX E-commerce Machine Learning Social Media 97

CommBox

JULY 1, 2021

Commbox’s complete AI-powered omnichannel customer communication platform is ideally suited for the large-scale needs of enterprises and organizations. We’re excited to offer enterprises the most advanced AI features, allowing them to foresee their customers’ needs and act wisely accordingly.”. Click to Schedule a Demo Today.

Machine Learning 98

Machine Learning Omnichannel Social Media AI 98

Sprinklr

OCTOBER 14, 2021

Greater investment in mental health understanding, programs, and platforms. Building capability for empathetic leadership among our managers — ensuring they listen, act with kindness, and treat each other like family. Promoting maximum work-life integration and flexibility.

85

85

SurveySensum

NOVEMBER 2, 2023

To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits. In fact, a significant 77% of consumers prefer brands that seek and act on their feedback. Why Close the Feedback Loop by Acting on Gathered Feedback?

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

SurveySensum

FEBRUARY 5, 2024

We’ll unveil 10 powerful strategies to unlock the chromatic potential of your platform, crafting experiences that delight your users and drive engagement and success. So, are you ready to unleash the magic of color and transform your platform into a vibrant oasis for your users? Successful SaaS platforms use color strategically.

Invoicing 52

Invoicing Customer Feedback Legal Net Promoter Score 52

ECXO

MAY 25, 2023

link] This event will provide a practical how to get things done from one of the top doers and experts in the world working in a $4.58B revenue global organization with over 31,000 employees in 85 countries. appeared first on ECXO - European Customer Experience Organization.

VOC 52

VOC CX AI Customer Feedback 52

SurveySensum

MARCH 5, 2024

Here are some more reasons behind the importance of employee feedback: Enhances Communication: Providing a platform for employee feedback fosters an environment of open and transparent communication within the team. These frameworks gather, analyze, and act upon feedback, ensuring a comprehensive understanding of employee sentiments.

Construction 52

Construction Innovation Start-ups Gaming 52

Lumoa

AUGUST 8, 2023

One such tool is Lumoa, a customer feedback analysis platform that simplifies the process and offers a range of analysis methods. We’ll also provide screenshots from the Lumoa platform to give you a visual understanding of how these techniques work in practice. Take it on, act on it, and watch your business grow.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

TeamSupport

JULY 13, 2023

TeamSupport, the leading provider in B2B customer support software , is equally committed to introducing new AI-powered features to their platform in the coming months that offer high-quality support - all while leaving the humanness of customer care intact.

B2B 98

B2B AI Sentiment Analysis Customer Satisfaction 98

Totango

JULY 19, 2022

How Your Customer Success Platform Can Replace Your CRM. By implementing a quality CS platform, you can: . Get alerts about important events within the customer’s experience and act on them quickly and easily. Totango is leading the charge by delivering the industry’s only composable customer success platform.

CRM 89

CRM Customer Relationship Customer Acquisition Start-ups 89

Totango

OCTOBER 20, 2020

Of course, to take these next steps and act on the information gathered by these surveys, you need a platform that will empower you to do so. Turn Data into Action with a Customer Success Platform . Using a customer success platform is the key to recording this information and turning it into beneficial action.

Customer Experience 84

Customer Experience Net Promoter Score NPS Education 84