Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e.,

Customer Journey Map 101

Customer Journey Map Touchpoint Start-ups Business Growth 101

ECXO

JULY 4, 2023

Many organisations have invested in marketing platforms, for example. Moments that happen on the fly across different platforms are based on a catalyst that can arise at any time. The need to be ready to react to outside actions has never been more important than it is now. However, there is a niggling problem.

Gaming 124

Gaming Technology Technology Customer Experience 124

Lumoa

JANUARY 24, 2024

Transforming Analytics into Action Remember that the true value of text analytics in customer feedback can only be realized when it impacts decision-making and actions within a company. Large volumes of qualitative data turn into actionable insights. An organization that can act on feedback.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Set up follow-up actions. When customers engage with a brand, they expect the same top-notch experience across both web and mobile platforms.

Start-ups 235

Start-ups Gaming Education Customer Retention 235

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Advanced reporting and robust analysis features are the backstage pass to turning feedback into actionable insights.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

FEBRUARY 5, 2024

We’ll unveil 10 powerful strategies to unlock the chromatic potential of your platform, crafting experiences that delight your users and drive engagement and success. So, are you ready to unleash the magic of color and transform your platform into a vibrant oasis for your users? Successful SaaS platforms use color strategically.

Invoicing 52

Invoicing Customer Feedback Legal Net Promoter Score 52

SurveySensum

FEBRUARY 26, 2024

Pulse surveys provide insights into employee satisfaction levels, helping organizations identify factors that contribute to satisfaction or dissatisfaction and take corrective actions as needed. Ease of use : Choose a user-friendly platform that is intuitive and easy for both administrators and employees to navigate. The result?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

CommBox

JANUARY 28, 2024

Why Business Automation is Important For Customer Service Lowers operational costs and increases efficiency – an automated customer communication platform can send automatic messages and solve issues for multiple customers simultaneously 24/7 without the need for human intervention. chat, forms).

Customer Service 52

Customer Service Omnichannel Artificial Intelligence CRM 52

Intercom

MARCH 7, 2024

Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale. A consolidated platform is far more beneficial and efficient than trying to pull data from multiple point solutions or managing separate parts of your process through specialist tools.

AI 59

AI Customer Service Engineering Voice of the Customer 59

Intercom, Inc.

JUNE 13, 2022

For example, you can segment your NPS® scores by region, product feedback by user persona, churn reasons by subscription type, and more – enabling you to better understand your customers and quickly take action based on their feedback. Manage Articles at scale with bulk actions. Satmetrix Systems, Inc., and Fred Reichheld.

Net Promoter Score 197

Net Promoter Score NPS Omnichannel Government 197

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. What is Pendo? What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

TeamSupport

JULY 20, 2023

This seamless integration enables support agents to work in their preferred platform, while engineering does the same - while all necessary information is passed between the systems. This allows agents to effortlessly navigate between the two platforms and eliminates the need for toggling back and forth.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

Totango

MAY 5, 2021

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . Following-up with detractors to solve their dissatisfaction and establish an action plan based on their business goals and monitored feature usage.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

SurveySensum

APRIL 1, 2024

As we’ve explored the profound impact that trust can have on a brand’s reputation and its organic growth potential, let’s move on to the actionable strategies that can establish this trust. A startup’s message and visual identity should align across all platforms to create a cohesive brand image.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Zonka Feedback

SEPTEMBER 18, 2023

InMoment is a popular customer experience platform that helps brands continuously improve their experiences with their comprehensive analytics and prescriptive actions.

Customer Experience 59

Customer Experience 59

Zendesk

NOVEMBER 29, 2022

Key features include items like a low code/no code platform that allows for visual bot design flow and testing without developer training, a visual dialogue builder, 24/7 personalized support, channel integrations available for leading customer experience solutions, data systems, and more. Support Change Assistant.

Finance 98

Finance AI VOC Construction 98

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. And a right employee feedback tool is a must to gather, analyze, and take action on this feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Zonka Feedback

SEPTEMBER 27, 2023

Delighted is a popular self-serve experience management platform that enables businesses to gather actionable customer, product, and employee feedback.

Customer Feedback 59

Customer Feedback 59

Customer Think

AUGUST 23, 2021

Gamification involves applying game mechanics, as easy as challenges, bingo cards, memory games, scratch-off, or spin-to-win, to marketing-driven outcomes such as visiting a website, watching a video, or interacting on a platform. In my article titled Actionable […].

Gaming 130

Gaming Customer Loyalty 130

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Then we’ll consider what to look for in an engagement platform.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Totango

SEPTEMBER 6, 2022

Essentials include a performance review, a performance comparison with the customers’ previous goals, an analysis of closing performance gaps, and an action plan for achieving desired results, including measurable KPIs. End with a clear action plan looking forward to your next steps.

Technology 105

Technology Technology Customer Retention Customer Satisfaction 105

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Unable to Respond to Feedback Directly The end goal for collecting feedback is to take action.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Totango

JULY 5, 2022

Let’s take a look at four key actions to take right now that will not only help you prove your worth to your customers but will allow you to see instant results. . The Customer Success Playbook: 4 Actions to Take Right Now . Implement the Right Platform to See Results Right Now. So, how do you do this?

Net Promoter Score 97

Net Promoter Score Start-ups NPS Customer Relationship 97

Intercom

APRIL 2, 2024

In this 15-minute, action-packed broadcast, you’ll learn how we’re evolving our entire platform to make things easier for your customers, agents, and support managers. Join our CEO Eoghan McCabe at 5.30pm BST / 12.30pm EDT / 9.30am PDT on April 10th as we share some big news about our latest AI breakthrough.

AI 40

AI Customer Service 40

Totango

DECEMBER 8, 2020

As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. . Use a customer success platform to monitor employee’s progress on tasks, so you can ensure employees are: Focused on the highest priority tasks.

Touchpoint 92

Touchpoint Start-ups Customer Experience 92

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? So, let’s start exploring.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

AUGUST 9, 2022

This makes it easier to see trends in data and plan strategic actions. Actions based on data trends can be automated using a tool such as a customer success platform that triggers workflows based on KPI monitoring. Focus on actionable data. Sync your data with actionable workflows. Focus on Actionable Data.

B2B 99

B2B Customer Journey Map Social Media Net Promoter Score 99

SurveySensum

DECEMBER 4, 2023

So, how do you make sense of all this customer feedback and transform it into actionable improvement? Let’s make those feedbacks super useful by turning them into actions. Gather feedback via ‘Feedback Tool’ or ‘ Upload all previous responses ’ on the platform and hit ‘Text Analytics’. It’s time for a plan!

Customer Feedback 52

Customer Feedback Text Analytics Net Promoter Score Social Media 52

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. This includes any unstructured feedback from survey responses to online reviews and customer support conversations.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Lumoa

FEBRUARY 28, 2023

They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. We’ll explain how to create a customer feedback strategy that collects customer feedback and creates a smart action plan that drives business results.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

The Customer Service Blog

APRIL 23, 2023

Consumers are exposed to misleading information on some of the world's biggest review and shopping platforms." What about other online platforms? Amazon has long combated fake reviews on its platform and, in July, took legal action against the administrators of more than 10,000 Facebook groups.

Legal 52

Legal Government Technology Technology 52

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Execs In The Know

APRIL 29, 2022

To address the situation, many companies are looking at tools like Fin’s Work Insight Platform. How can you turn agent insights into quantifiable action? This makes it important to find a solution that cuts through all this complexity to provide measurable and actionable insights for CX teams. Did you miss the session?

CX 98

CX Actionable Insights Touchpoint Technology 98

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. Unlocking the power of VoC feedback is vital to the success of any business.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Zendesk

FEBRUARY 7, 2022

You also need to interpret that data to form insights and take action. Descriptive analytics involves collecting and assessing data about past customer actions. by recommending a course of action based on historical data. The analytics tools in your data platform will clear any errors by removing irrelevant and duplicate data.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

ClientSuccess

OCTOBER 25, 2022

Wins: Where has the customer met or even exceeded their goals on your platform? Highlight key wins, metrics, and data that showcase how your platform has helped the customer reach their strategic goals. Opportunities: How can the customer continue to be successful and expand their strategic opportunities on your platform?

Innovation 74

Innovation Sales 74