Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Summarization: With generative AI getting more recognition, having this is almost a must on any platform. Machine Learning (ML) Integration: Stay ahead of the curve.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Touchpoint 102

Touchpoint Customer Relationship Technology Technology 102

Uniphore

OCTOBER 21, 2021

Uniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market. Top enhancements and benefits of Uniphore’s CA platform include: Industry’s Most Advanced Agent-Assist Solution. PALO ALTO, Calif. , PALO ALTO, Calif. , Superior Business User Friendly UX.

Contact Center 189

Contact Center AI Education Healthcare 189

Customer Think

AUGUST 1, 2023

E-commerce website owners now have an unparalleled word-of-mouth tool to simplify the referral sharing process

E-commerce 52

E-commerce 52

Totango

SEPTEMBER 22, 2023

, we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Outlook 113

Outlook Innovation Omnichannel Education 113

Comm100

OCTOBER 24, 2023

The Necessity of Multi-Layered Support During peak periods or major events, such as the return of the NFL, gaming platforms experience unprecedented traffic. Such platforms offer bots tailored to the unique demands of gamers, ensuring optimal player experience and delivering personalized communication. They need platforms like Comm100.

Gaming 92

Gaming Omnichannel AI Touchpoint 92

Intercom, Inc.

NOVEMBER 10, 2021

Incorporate your customers’ most-loved platform into your support offering. We’ve partnered with WhatsApp to provide a simple, hassle-free integration within Intercom – the easiest way to add WhatsApp to your company’s support experience. When it comes to personalized support, WhatsApp is a no-brainer. How does it work?

Omnichannel 145

Omnichannel Start-ups Customer Satisfaction Customer Experience 145

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. Looking for a different integration? What is Pendo? What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. Based on customer feedback, Totango is thrilled to accelerate customer success-led growth by recently introducing new partnerships and integrations. We love data-driven insights.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Business Growth 111

Business Growth Innovation AI Start-ups 111

TeamSupport

APRIL 17, 2024

Seamless Integrations and Collaboration Tools No tool works alone, and the best customer support solutions offer seamless integrations with other business tools and software. This proactivity cements customer trust and loyalty, contributing to a positive cycle of engagement and feedback.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Comm100

APRIL 22, 2024

Platforms like Comm100 offer solutions that include: Advanced routing : Automatically directs queries to the agent best equipped to handle them based on skill, availability, or customer value, optimizing response times and the quality of support.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. The report states that our platform offers “laudable flexibility.”

B2B 91

B2B ML CRM Customer Relationship Management 91

Hodusoft

APRIL 4, 2024

Are you facing trouble in integrating different customer service platforms? It provides a unified platform that seamlessly integrates voice, chat, email, social media, and more to enable a consistent and personalized customer experience. Are you facing challenges in delivering personalized customer support?

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

Zendesk

MARCH 13, 2024

Its automation platform integrates with any backend system and provides robust analytics and reporting. Ultimate’s AI agents automate up to 80 percent of support requests. They leverage any knowledge source and offer full customization to resolve even the most sophisticated use cases. To learn more about Ultimate, visit ultimate.ai.

AI 138

AI CX Business Growth Innovation 138

Intercom, Inc.

APRIL 30, 2020

Since unveiling the Intercom App Store in 2018, we’ve worked with many of you to launch over 240 apps on the Intercom platform. The Intercom platform has long been available to anyone who wants to build powerful integrations with Intercom. With the new App Partner Program , we are taking partnerships beyond the platform ??.

Sales 223

Sales Start-ups Customer Relationship Technology 223

SurveySensum

MARCH 20, 2024

Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

TeamSupport

JULY 31, 2023

Integrate Your Customer Support Software Platforms By combining your customer support software systems into one, easy-to-use platform , you provide your company with the ability to generate insights and predictions in real time that can boost your performance exponentially.

Social Media 97

Social Media Customer Satisfaction Innovation Customer Service 97

Intercom, Inc.

MARCH 28, 2022

With digital becoming an integral part of the new normal, those brands that can elevate the human experience will be able to make a lasting emotional connection with their customers, which then becomes transformational.”. How does cloud-based video collaboration platform Frame.io More on that later.). Ahead of the trend: Vend.

Business Growth 228

Business Growth Touchpoint Sales Technology 228

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. “I’ve Not a problem.

Outlook 107

Outlook Touchpoint CX Customer Experience 107

Intercom, Inc.

JANUARY 25, 2022

Learn how to better understand, nurture, and convert leads with the Intercom integration with HubSpot. A great customer relationship management (CRM) platform is at the core of every marketing and sales team’s tech stack. 4 ways to use the Intercom integration with HubSpot to maximize CRM data. Widen the sales funnel .

Sales 216

Sales Artificial Intelligence CRM Customer Acquisition 216

Customer Experience Matrix

APRIL 15, 2024

Normal 0 false false false EN-US X-NONE X-NONE Last weekend brought the intriguing rumor that Salesforce is in late stage talks to acquire data integration vendor Informatica. More strategically, an Informatica that is properly integrated with Salesforce Data Cloud would help those teams build more powerful databases within Salesforce.

Artificial Intelligence 45

Artificial Intelligence Machine Learning AI 45

SurveySensum

MARCH 26, 2024

The platform not only offers a comprehensive set of tools but also extends its capabilities through advanced CX consulting services. Pricing: SurveySensum offers a complimentary version that includes 25 survey responses, website integration, unlimited surveys, users, and questions. The paid subscription starts at $99 per month.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

The platform not only offers a comprehensive set of tools but also extends its capabilities through advanced CX consulting services. Pricing: SurveySensum offers a complimentary version that includes 25 survey responses, website integration, unlimited surveys, users, and questions. The paid subscription starts at $99 per month.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e.,

Customer Journey Map 101

Customer Journey Map Touchpoint Start-ups Business Growth 101

TeamSupport

JULY 20, 2023

Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration. This seamless integration enables support agents to work in their preferred platform, while engineering does the same - while all necessary information is passed between the systems.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

Intercom

FEBRUARY 29, 2024

This week on The Ticket podcast, our VP of Customer Support Declan Ivory chats with Jenna Elliott , VP of Global Customer Success at digital analytics platform Amplitude , about the intricacies of driving customer success in today’s world and what the roadmap for businesses aiming to thrive in this era looks like.

AI 98

AI Customer Satisfaction Business Growth Start-ups 98

Experience Investigators

FEBRUARY 20, 2024

AI has become a staple in major customer interaction platforms, from feedback mechanisms to customer relationship management systems (CRMs). Most major customer platforms like feedback tools and customer relationship managers (CRMs) now have AI “baked in” to what’s available to users.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. This allows you to leverage all your data by integrating it into your customer success strategy. Putting this plan into practice to make the most of customer success tool integration requires choosing the right tools.

CRM 110

CRM Social Media Customer Relationship Management Customer Relationship 110

Lightico

FEBRUARY 11, 2024

Moreover, IDP’s integration of NLP capabilities enhances its ability to comprehend and interpret the contextual nuances present within loan applications. This contextual understanding allows for more precise data extraction, thereby minimizing discrepancies and ensuring data integrity throughout the application process.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Lumoa

JUNE 26, 2023

Omnichannel marketing customer experience is a strategy that integrates all marketing touchpoints – both offline and online – to create a seamless customer journey. This data cannot be directly integrated and compared as they have different formats. Net Promoter Score – NPS 2. Focus on customer support 6.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

TeamSupport

JANUARY 9, 2024

Salesforce, founded in 1999, is one of the most well-known and widely used CRM platforms today. Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

TeamSupport

MARCH 28, 2024

TeamSupport’s ticketing and live chat platforms offer tools to reach your customers when and where it is most convenient for them. This not only enriches the self-service experience but bolsters customer satisfaction and loyalty, integral determinants of a strong ROI. The real icing on the cake?

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

TeamSupport

MARCH 28, 2024

TeamSupport’s ticketing and live chat platforms offer tools to reach your customers when and where it is most convenient for them. This not only enriches the self-service experience but bolsters customer satisfaction and loyalty, integral determinants of a strong ROI. The real icing on the cake?

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

Intercom

NOVEMBER 16, 2023

Integrated at its core Customization is just one essential element of a help center. Over the last few months, we’ve launched almost 40 features and improvements across our Help Center and Articles products to help our customers create an unparalleled self-serve offering. Here are some of the highlights.

AI 87

AI Engineering Start-ups Customer Service 87

Lumoa

MARCH 12, 2023

When they do, it’s usually scattered across multiple platforms, seen by only one or two teams, and rarely has a big impact. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. In This Article: What is a customer experience platform? A CX platform combines all of that.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83