reports 
Customer Think
APRIL 10, 2024
The lead generation experts at NetLine just released their “2024 State of B2B Content Consumption & Demand Report,” a meaty 38-page guide based on data from more than 6 million content registrations.
Callminer
SEPTEMBER 25, 2023
Read this blog to get the details on the 2023 CallMiner CX Landscape Report. The “more with less” economy has driven AI adoption as organizations strive to optimize CX.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Inside Customer Service
MARCH 16, 2023
Here’s some good news for Team Remote: your agents report having better bosses. Remote bosses give more feedback More remote agents report getting regular feedback from their boss than agents who primarily work onsite. With remote employees, it's essential to put everything in writing and share regular reports. A lot more.
Zendesk
MARCH 18, 2024
Not only is this going to be a great feature long term (we have some fun default reports on our roadmap), but we started by populating your first default report with a banger – the (much anticipated) long-term Attendance report! This allows organizations to see their agent attendance for more than one day at a time.
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
Join us for a deep dive into Forrester’s Predictions report to get more information on next year’s digital commerce landscape. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.
Intercom
JANUARY 10, 2024
Get the report → Customer support teams will remember 2023 as the year that everything changed. Support teams have had a front-row seat to this AI revolution, and for our fourth annual Customer Service Trends Report , we wanted to understand just how much of an impact the transformation has had. Ready to take action?
Totango
NOVEMBER 27, 2023
Totango recently shared how we envision the next generation of customer success evolving, and we see three prominent benefits of leveraging one of the most significant CS platforms reflected in the report. According to the Forrester report, out-of-the-box reporting gives CS professionals insight into: Task status.
Advertisement
Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders surveyed believe their companies make it easy for customers to resolve issues. JUST RELEASED! Only 66% of customers agree.
Advertisement
The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus the phone amongst 18–35-year-olds—the first time online chat has eclipsed phone! JUST RELEASED!
Advertisement
Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience!
Advertisement
The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. JUST RELEASED!
Advertiser: Vanilla Forums
This report outlines our surprising findings, including: What customers expect from CX. To answer this, we surveyed more than 600 consumers from the United States, the United Kingdom, and Australia to gain an understanding of their perceptions of the community experience. If customers perceive community as a solution to CX expectations.
Advertiser: Vanilla Forums
The key topics we cover in this report are: What do Customers Expect from CX? We uncovered what customers expect from CX, and then turned their attention explicitly to community. To reveal how community can impact business-focused objectives. Do Customers Perceive Community as a Solution to CX Expectations?
Advertisement
The Northridge Group's State of Customer Service Experience report provides a clear message to businesses. Report highlights include: Online shopping is the new normal – 68% of customers increased their online shopping during the pandemic and plan to continue this trend post-pandemic.
Advertiser: Vanilla Forums
Customer Communities Elevate the Customer Experience. Online communities provide a wealth of benefits for organizations; they impact a variety of customer activities, boost engagement, and provide a range of transformative business services. In short, a well-maintained community will provide immense brand value and elevate the customer experience.
Expert insights. Personalized for you.
119 
Let's personalize your content