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research-lab 
Callminer
NOVEMBER 15, 2021
The CallMiner Research Lab Responsible AI Framework outlines definitions and concerns, as well as some of the driving questions, leading to deeper considerations about our tools, models, and datasets.
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Callminer
MARCH 31, 2021
Welcome to the CallMiner Research Lab blog! We are excited to share what we are working on and what we are thinking about.
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How Retailers Are Transforming Customer Experiences with Data & AI
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Callminer
MAY 30, 2022
The CallMiner Research Lab team explores several SVD applications. Singular value decomposition (SVD) is important to data science, as it provides a ranking of features stored by a matrix.
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Callminer
APRIL 6, 2022
The CallMiner Research Lab breaks it down in this new blog. All statisticians use Bayes’s theorem, even frequentists. What makes you a Bayesian is in how you interpret it.
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Callminer
MARCH 9, 2022
Instead of laying out the language systematically, the CallMiner Research Lab starts with the parts most similar to Python and expands outwards. Haskell is a big functional language.
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Callminer
AUGUST 11, 2021
The latest in our Responsible AI blog series, the CallMiner Research Lab explores two of the main categories of harms that AI outputs can cause: Harms of Allocation and Harms of Representation.
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Callminer
JULY 7, 2021
The CallMiner Research Lab unpacks some of the many terms that define the space. Part of what makes Responsible AI difficult is the vast set of ideas, theories, and practices that it interacts with.
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Callminer
MAY 23, 2021
The CallMiner Research Lab uses AI to understand and improve conversations between a company and its customers. Here is what the data tells us about sorry.
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Callminer
APRIL 27, 2021
The CallMiner Research Lab weighs in on the proposal recently released by the European Union on how to regulate artificial intelligence.
Beyond Philosophy
AUGUST 20, 2020
Professor Melumad is an assistant professor of marketing at the Wharton School at the University of Pennsylvania and has worked a lot in a relatively new research area about people’s relationship with mobile phones. Professor Melumad had the same feelings going into the research. To me, this makes sense at an intuitive level.
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Beyond Philosophy
AUGUST 4, 2022
Turner founded TRAP LAB (Technology Race and Prejudice LAB) intending to expose the inherent biases about race and racism that have mixed into the foundations of marketing, market places, consumer technology, and market research. They have a weekly lab meeting that will resume in September, and he invites our audience to join.
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Execs In The Know
APRIL 25, 2024
To substantiate these claims, scholars from the Stanford Digital Economy Lab within Stanford HAI and the Massachusetts Institute of Technology studied the impact of generative AI deployed at scale in the customer service sector at a call center. You may do it very quickly, but you will more than likely group the dots into sections (e.g.
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Intercom, Inc.
SEPTEMBER 30, 2021
One of the reasons Rebecca couldn’t see herself as an academic is because academic research all too often stays inside a laboratory. Here are some of our favorite takeaways from the conversation: 1. It’s all about the family setting. Scale and accessibility are key. For her, this is one of the most pressing issues of our time.
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Uniphore
AUGUST 31, 2021
A researcher might look for patterns in the markings or seek out similar languages from the period. Now that researchers are pushing the boundaries of artificial intelligence, AI approaches learning with similar, if still rudimentary, methods. Learning that type of language takes a different approach.
Beyond Philosophy
AUGUST 21, 2020
Professor Melumad is an assistant professor of marketing at the Wharton School at the University of Pennsylvania and has worked a lot in a relatively new research area about people’s relationship with mobile phones. Professor Melumad had the same feelings going into the research. WE ARE MORE EMOTIONAL ON OUR PHONES THAN COMPUTERS.
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Beyond Philosophy
JULY 30, 2022
and founder of TRAP LAB (Technology Race and Prejudice LAB). 13:09 Dr. Turner discusses his own private research including how AI is used in conjunction with YouTube thumbnails to determine optimization for view counts for advertisers. Assistant Professor of Marketing at Virginia Tech.,
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Callminer
MARCH 27, 2020
i] Some are now reporting door-to-door scammers, would-be robbers in white lab coats claiming to be from the health department [ii] , fraudsters calling claiming to be offering refunds from the electric company, and robocalls offering any number of Coronavirus-related goods/services.
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Execs In The Know
FEBRUARY 18, 2023
The Conversation Excellence Lab surveyed over 600 agents to see what they thought of call coaching software today versus what they thought of it when they first started in their roles. Do your research to understand which option is the best for you. In that report, tenured agents ranked boredom as their leading cause of mistakes.
ECXO
MARCH 21, 2023
Additionally, when designing products and services, it’s important to conduct thorough research to understand the needs and desires of the target audience aligning it with organisation toward real customer centric strategy and its execution plan. You can also support and donate to The Lab.
Customer Bliss
MARCH 30, 2017
When I work with clients, I always set up a “customer room,” which is another way of thinking about customer experience labs. And now, customer experience labs have come en vogue in the last couple of years. Northern Trust has their own variation on the customer experience lab. What are customer experience labs?
Uniphore
SEPTEMBER 9, 2021
We are looking beyond speech recognition and computer vision to advance this ideal and have recently acquired Spanish startup Emotion Research Labs , which uses facial emotion and eye-tracking technology to understand human intent. This will help us analyze and understand voice and video conversations in real time.
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Customer Bliss
MAY 3, 2016
You will hear how they engaged and united the leadership team with the “human voice” of the client, how they built a lab dedicated to the practice of human-centered and emotions based study, and how they used that lab to tap into unique opportunities to deliver value to customers and partners. About Scott Dille.
Callminer
AUGUST 24, 2022
Read this post from the CallMiner Research Lab to learn how to perform an "A/B" test and use PCA for ranking feature importance.
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C3Centricity
AUGUST 2, 2021
This could be having someone on site, providing results from an independent lab, or showing a list of positive testimonials from well- known companies. There is research which states customers are more satisfied when a vendor heroically solves a problem versus having no problem at all. Be easy to do business with.
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Beyond Philosophy
JULY 11, 2019
We’ve talked about memory from several different perspectives because it’s an important topic and area for research. The researchers asked a group of people to keep a food diary for two weeks. . What the research team found was the group that heard the second slogan, ate more fruits and vegetables than the other group.
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Logicalware
AUGUST 5, 2021
If there’s one thing I’ve learnt when researching and writing about contact centre fraud, it’s that fraudsters succeed by being more adaptable and agile than those trying to prevent them. research estimated three in five customers received scam delivery messages during that time. Pindrop Labs).
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Beyond Philosophy
MARCH 17, 2015
Researchers are discovering more about how the subconscious helps you choose one product over another. It’s all about Neuromarketing, which is a type of marketing growing in popularity because it uses research to determine how a consumer’s brain responds to stimuli. Please click here to learn more.
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Uniphore
NOVEMBER 2, 2021
In January, we acquired a company called Emotion Research Lab because we learned that verbal information represents only a small percentage of a complete conversation. Uniphore’s Conversational Automation platform taps into the non-verbal part of these engagements, like facial expressions, using real-time audio and video analysis.
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Shep Hyken
NOVEMBER 16, 2021
This week’s guests, Karin Hurt and David Dye started an extensive research study with the University of North Colorado Social Research Lab on why employees are holding back these ideas. Top Takeaways: Employees have great ideas on how to improve customer experience and leaders want them.
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Execs In The Know
OCTOBER 16, 2022
From insightful and inspiring keynotes to powerful thought leadership sessions, interactive workshops, live demos with use-case discussions in the Innovations Lab, and all the exclusive networking experiences that are planned, this is sure to be an unforgettable three days.”. It’s more than just a conference, it’s an experience.
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Intercom, Inc.
SEPTEMBER 9, 2022
ML teams tend to invest a fair share of resources in research that never ships. ” Even if I see a new research paper promising something amazing, and it’s got examples of “we said this to the AI, and this is what it said back,” my first question is always like, “Well, was that a cherry-picked example? .
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Confirmit
JUNE 24, 2018
To support our customers’ need for more sophisticated, detailed and personal behavioral analytics, Confirmit has partnered with Affectiva, an MIT Media Lab spin-off. Voice of the Customer Factsheets.
Fonolo
NOVEMBER 21, 2017
Avaya’s history goes all the way back to the earliest telecom research in the US under the “Bell Labs” banner. Avaya’s networking products had a miniscule market share, so a dispassionate analysis would say selling it off is the right move. But “being a networking company” was core to Avaya’s identity for many decades.
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Beyond Philosophy
SEPTEMBER 24, 2020
For example, I talked to a client and asked him if he had any client research in a specific area. There is no Customer Science lab hard at work, optimizing the way to foster customer-driven growth. I am baffled by companies that invest millions of dollars based on a hunch rather than research. I thought, “Blimey!
Uniphore
DECEMBER 21, 2021
in 2021, we: Acquired Emotion Research Labs , which opened the door for us to expand the definition of conversational AI to not only include speech and words but facial emotions and gestures using computer vision. I’m beyond proud to share our most recent achievements!
Logicalware
AUGUST 21, 2022
Not only does Monzo have the second-highest customer score among UK banks (tied with Triodos), but they also set up Monzo Labs earlier this year. Invest in research and development to provide even more customer satisfaction. Here are some of our favourite examples: • Monzo. And communicate it! Don’t stop now: dig deeper and do better.
Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
Comm100
FEBRUARY 19, 2021
In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. However, as Nate Brown, Chief Experience Officer at Officium Labs, explains, achieving sincere empathy is no easy feat: “Ultimately, we all want to develop relationships with companies in the same way we do with other people.
SurveySensum
DECEMBER 27, 2023
The internet has many resources where you can get an overview of CRM platforms for real estate , so get to researching before you pick one. So, for the real estate industry, you will want to invest in a system that is tailor-made for the industry.
ProProfs
JANUARY 26, 2013
Quiz Maker › Take Quizzes › Education & Exams › Vocabulary Words for Lab Animals. Loading Page, Please wait… Vocabulary Words for Lab Animals. words for lab. Question Excerpt From Vocabulary Words for Lab Animals. Research that takes place in an artificial environment. words for lab.
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Neosperience
FEBRUARY 24, 2020
Another example of Sentient Technology is the Ada project , an intelligent sculpture – made up of thousands of tiny LEDs – that Microsoft USA , with the collaboration of the architect and designer Jenny Sabin , decided to create inside the Microsoft Research Building 99. . Its surface is also soft and responsive to the touch.
52 Qualtrics
JULY 23, 2019
Without data and market research , you wouldn’t be able to provide a great employee, brand, product, or customer experience because you couldn’t understand how to accomplish it. These market research professionals bring you the latest news and thought-leadership so you can stay on top of your research game.
Ameyo Callversations
JULY 12, 2022
A research study on customer experience confirms that 92% of consumers would prefer using a knowledge base for self-support if available. With the help of conversational AI, medical staff can access various types of information, such as prescriptions, appointments, and lab reports with a few keystrokes.
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Zendesk
DECEMBER 28, 2020
Research shows that successful startups use 2.8 Click to jump to the section you’re interested in, or view the full transcript below. Make your support software work for you. Take full advantage of ticket fields, tags, and workflows to make your process as smooth as possible. times as many workflow tools compared to their counterparts.
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