Intercom, Inc.

NOVEMBER 8, 2022

Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class standards of privacy and compliance that our customers need to deliver a stellar customer experience. In five chapters, you’ll learn all about: Intercom’s rigorous security measures. How we maintain high availability.

Compliance 104

Compliance Technology Technology Customer Experience 104

Intercom, Inc.

FEBRUARY 22, 2022

Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . We’re committed to meeting the highest standards of security to protect our customers’ trust and love for our product. Shipping quickly and securely. Shipping quickly – and securely.

Compliance 118

Compliance Engineering Education Government 118

Lightico

APRIL 4, 2024

Compliance Champion – Ensuring Regulatory Peace of Mind The auto loan industry is subject to stringent regulations; especially enforced and investigated by the CFPB. IDP ensures seamless compliance by guaranteeing the collection of all mandatory borrower information, and that dealerships and lenders have satisfied any regulations.

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

Shep Hyken

DECEMBER 24, 2021

Cyber security is important now more than ever with cyber-attacks becoming more and more common. What Is PCI-DSS Compliance? . Payment Card Industry Data Security Standard (PCI-DSS) is a security standard for businesses handling major credit cards that are aimed at reducing fraud. How to Establish PCI Compliance .

Compliance 108

Compliance E-commerce Contact Center Omnichannel 108

Lightico

MARCH 19, 2024

This would involve reviewing loan agreements, sales records, and commission structures to assess compliance with regulations. Strengthened Compliance: Banks should review and strengthen their compliance procedures for car finance. This ensures transparency throughout the loan process and simplifies compliance checks.

Finance 52

Finance Compliance Data Entry AI 52

Uniphore

NOVEMBER 17, 2021

To remain viable, investment firms must comply with a complex—and often changing—list of regulations established by the Securities and Exchange Commission (SEC). The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans. But not for machines. Download Now.

Compliance 130

Compliance Actionable Insights AI Sales 130

Logicalware

AUGUST 12, 2021

The compliance challenge. The security of our payments system became an urgent priority for us, to make sure that our home-based team were able to capture debit card information without risk. A secure solution. Here’s how they overcame the challenge with the help of Puzzel and PCI Pal.

Finance 97

Finance Compliance E-commerce Government 97

TeamSupport

NOVEMBER 23, 2022

Data security is no longer just a nice-to-have for messaging and live chat. Live chat solutions are designed to provide fast communications, but can they also do it while securing business and customer privacy? Luckily there are several security-minded solutions on the market, though not all of them are created equal.

Compliance 98

Compliance Business Services B2B Customer Experience 98

Hodusoft

OCTOBER 4, 2023

Compliance and risk mitigation: Properly managed communication can help ensure compliance with industry regulations and data protection laws, reducing the risk of costly legal issues or fines. Firstly, investing in robust security measures for your IP telephony system can prevent costly security breaches and data loss.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Callminer

AUGUST 19, 2019

Try as they might, tech companies and other enterprise businesses such as financial institutions and retailers, just can’t seem to secure sensitive customer information they’ve captured without it somehow becoming exposed. A simple, yet often overlooked solution to data security in the contact center is to not record sensitive data.

Compliance 140

Compliance Contact Center Legal Retail 140

ECXO

APRIL 24, 2024

Trust and Security: Large organizations prioritize security and compliance, areas where SAP, Oracle, and Salesforce have demonstrated competence. Market Presence and Brand Reputation Established Market Presence: Having been in the market for decades, these companies have established a strong reputation and reliability.

CX 105

CX B2B Compliance Sales 105

Zendesk

OCTOBER 2, 2023

IT leaders have been responsible for keeping systems up to date and managing security issues. While digital transformation and systems integration are a constant, customer and employee experience, AI and data security top of mind for IT leaders.

AI 76

AI CX Compliance Technology 76

Zendesk

SEPTEMBER 5, 2023

With compliance regulations evolving and security incidents steadily increasing, it’s more important than ever to remain vigilant about your data access controls, especially when it comes to credit card information. The technical and operational framework behind it is known as the PCI Data Security Standard (DSS).

Compliance 52

Compliance Technology Technology 52

Execs In The Know

JUNE 7, 2023

However, concerns were raised about governance and compliance in implementing AI solutions. Tools for Data Security Discussions with CX leaders have touched upon the importance of data security and the need for tools that mask data.

CX 85

CX Compliance Artificial Intelligence AI 85

Logicalware

JUNE 20, 2022

As a result, organisations managing environments within its scope must prepare for significant changes to the PCI Data Security Standard (DSS) over the next 18 months. This allows companies more flexibility to adopt new technologies or security solutions to achieve compliance. A significant change in version 4.0 PCI DSS v4.0

Compliance 52

Compliance Finance Omnichannel CRM 52

Lightico

APRIL 18, 2024

Enhanced Compliance: IDP ensures adherence to regulatory requirements by facilitating the accurate extraction and secure storage of critical information. This minimizes the risk of non-compliance fines and penalties. Security: Data security is paramount.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

NGDATA

FEBRUARY 20, 2024

The payments industry is entering a new era where risk management is increasingly important for companies to offer convenience, affordability, and security. To strengthen risk management processes, companies can maintain regulatory compliance, address customer impacts, and proactively manage risks.

Compliance 52

Compliance 52

Hodusoft

DECEMBER 21, 2023

Data Security and Compliance It is mandatory for banks and financial institutions to adhere to strict data security and compliance regulations, which adds an extra layer of intricacy to customer interactions.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Intercom, Inc.

APRIL 23, 2018

When building your products, the security and privacy of your customers’ data needs to be a top priority. And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness. Invest in your security program.

Compliance 220

Compliance Legal Engineering Sales 220

Lightico

JULY 27, 2023

The Increasing Importance of Authenticating Customer Identity Companies operating in heavily regulated sectors such as banks and insurance companies are constantly on the lookout for strategies to make customer onboarding smoother, bolster security, and offer frictionless user experiences.

E-commerce 52

E-commerce Compliance Finance Healthcare 52

Comm100

MARCH 14, 2024

Privacy and security concerns: Handling sensitive customer data, chatbots pose potential risks to privacy and security. Ensuring you adopt software with robust compliances is essential. Poor or biased data can hinder a chatbot’s performance, reflecting negatively on the customer experience.

Customer Service 88

Customer Service Compliance AI Customer Satisfaction 88

Customer Think

SEPTEMBER 7, 2023

Salesforce Admins can now leverage artificial intelligence to remove technical debt, optimize security, improve compliance, increase productivity, and lower the cost org ownership

Artificial Intelligence 61

Artificial Intelligence Compliance AI 61

Comm100

SEPTEMBER 27, 2022

Building confidence in security and privacy takes time, but organizations are seeing the benefit to their bottom line. To meet the needs of secure customer support, Comm100 is leading the way with leading security compliances, a variety of hosting options, and a complete package of security features.

Compliance 52

Compliance Legal Customer Service 52

Hodusoft

MARCH 13, 2024

Rigorous data security protocols protect sensitive financial information, addressing one of the primary concerns associated with outsourcing. Implement rigorous data security protocols to protect sensitive financial information. Comply with industry regulations and standards to ensure the secure handling of customer data.

Contact Center 52

Contact Center Compliance Social Media AI 52

Comm100

JANUARY 20, 2022

Security and compliance. For the sake of your organization and your customers, always begin your omnichannel search by evaluating the security and compliance of the platforms on your shortlist. By proving that you take their security seriously, you can win their trust, and their business. Personalization.

Omnichannel 79

Omnichannel Compliance Social Media Healthcare 79

Comm100

JUNE 23, 2022

With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education. Security & compliance . Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software.

Compliance 78

Compliance Education CRM Healthcare 78

Intercom, Inc.

OCTOBER 4, 2018

Innovation doesn’t matter if it can’t be trusted, and that’s why we are committed to ensuring we deliver the highest standards of security for our customers. This is a “point in time” report that proved we had robust Service Organisation Controls in place that would ensure the security and availability of our customer’s data.

Compliance 91

Compliance Innovation Engineering 91

Lightico

SEPTEMBER 11, 2023

This divide, characterized by hundreds of non-digitized and non-user-friendly complex digital processes, poses various challenges for captive auto lenders, including friction in customer interactions, compliance risks, and delays in servicing customers and funding loads. These risks can result in costly fines and reputational damage.

Finance 52

Finance Compliance Unstructured Data AI 52

Hodusoft

JANUARY 1, 2024

Security Transactions with traditional banking usually involve physical documents and face-to-face verification. For customer data and transaction security, digital banking relies on various factors like secure encryption, multi-factor authentication, and advanced cybersecurity measures.

Finance 52

Finance Compliance Artificial Intelligence ML 52

Sprinklr

AUGUST 26, 2021

But, it’s important for brand teams to remember: if your messaging isn’t following your brand compliance guidelines, it can do more harm than good. It’s mission critical to maintain brand compliance requirements and avoid damaging posts that can, at best, throw your brand voice off and leave customers confused. By then, it’s too late.

Compliance 101

Compliance Social Media AI Government 101

Hodusoft

NOVEMBER 2, 2023

A reliable and efficient PBX system ensures that voice calls are clear, secure, and well-managed. This isolation ensures that the communication data and settings of one tenant are separate and inaccessible to others, maintaining privacy and security. This control enhances security and data integrity.

Compliance 52

Compliance CRM Legal Customer Relationship Management 52

Zendesk

JUNE 5, 2023

But meeting regulatory requirements, including HIPAA, can be challenging because most software providers can’t deliver end-to-end secure systems. We work with healthcare organizations to deliver CX in a way that allows them to meet their HIPAA compliance requirements. That’s where Zendesk comes in.

Healthcare 91

Healthcare Compliance CX Education 91

ProProfs

OCTOBER 4, 2022

Compliance makes it riskier to do the wrong thing, says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. . And compliance assessments play a huge role in management of such risks to help your business save big. What are Employee Compliance Assessments? You may ask. . It’s simple. .

Compliance 52

Compliance Finance Government Agriculture 52

Uniphore

DECEMBER 17, 2021

Strengthen compliance and security protocols. Create a positive, frictionless customer experience. Minimize the time and number of steps to resolution. Manage promises made during calls automatically. Want to learn more? Download the Article.

Net Promoter Score 130

Net Promoter Score Compliance Contact Center NPS 130

ClientSuccess

NOVEMBER 23, 2021

For these businesses to work together – and for customers to get the most out of their products and services – there must be a secure way to connect, share, and engage on both sides. The case for vendor security posture transparency . and other details can give potential partners or customers a jumping-off point to get started.

Compliance 76

Compliance Start-ups Sales 76

Comm100

APRIL 17, 2023

HIPAA, the Health Insurance Portability and Accountability Act, is a US federal law that sets privacy and security standards for safeguarding sensitive patient information. Collectively, this helps healthcare organizations to comply with HIPAA’s privacy and security regulations. million per year. How is Comm100 HIPAA compliant?

Healthcare 52

Healthcare Compliance Legal Social Media 52

Zendesk

APRIL 7, 2023

It also requires time and effort from internal stakeholders, including IT, security, and legal. Security and compliance become too complex to manage Security and compliance are critical for all businesses. Compliance is a shared responsibility, and it helps to have an experienced partner you can trust.

Compliance 52

Compliance AI Gaming Start-ups 52