Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. We will also consider how AI algorithms are used to process customer data patterns to predict their service requirements – dealing with issues before they even arise.

Customer Service 88

Customer Service Predictive Analytics AI Artificial Intelligence 88

Beyond Philosophy

APRIL 5, 2024

The “Jobs to Be Done” framework, popularized by Clayton Christensen at Harvard Business School, provides a lens through which to view customer motivations. The Jobs to Be Done framework shifts focus from product features to customer motivations, urging businesses to understand the underlying needs driving customer behavior.

Customer Experience 88

Customer Experience CX 88

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. So, how can your business win over this growing contingent of experience-focussed customers?

Customer Experience 83

Customer Experience ML Social Media CX 83

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. Both are fair questions.

Sales 78

Sales Customer Experience 78

TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. Providing good customer service fosters trust and loyalty among clients.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering CRM 98

MattsenKumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Satisfaction 52

Customer Satisfaction Contact Center Customer Service CRM 52

Lumoa

FEBRUARY 7, 2023

This is where a Voice of the Customer approach can help by organizing and prioritizing customer insights into a usable format. Voice of the Customer (VoC) is a research technique aimed at gaining a thorough understanding of the customers’ perceptions, experiences, and emotions toward a business. How do you collect VoC data?

Voice of the Customer 169

Voice of the Customer VOC Social Media NPS 169

Lightico

APRIL 18, 2024

Businesses receive a lot of data. By using IDP, businesses can make their document processing easier, work faster, and keep their data more accurate. This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services. It can work with various types of documents.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

CommBox

DECEMBER 14, 2023

In the dynamic landscape of today’s fast-paced digital world, businesses are in a perpetual pursuit of cutting-edge solutions to elevate customer satisfaction. One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. One such groundbreaking tool is the live chatbot.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

VOZIQ

APRIL 15, 2024

VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value.

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

TeamSupport

JANUARY 18, 2024

In today's fast-paced business world, customer support is not just a department; it's the backbone of your company. As businesses continue to evolve, so do their customer support needs. TeamSupport is the number one ticketing and live chat solution for customer-centric businesses. How Can TeamSupport Help Your Business?

Real Estate 59

Real Estate Machine Learning Customer Satisfaction Gaming 59

Lumoa

FEBRUARY 16, 2023

It’s important for your business to understand your customers. You need to know how they use your products or services and what they expect from you. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions. It could cover products, services, prices, and brand perception.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

ECXO

JUNE 13, 2023

Harvard Business Review Analytic Services surveyed more than 500 leaders to help determine how fast and far along the real-time analytics maturity scale businesses are moving. Real-time marketing: What companies want Business leaders said they want to be able to use real-time analytics to enhance their customers’ experiences.

Predictive Analytics 133

Predictive Analytics Government Sales Customer Retention 133

Customer Service Life

DECEMBER 20, 2023

Customer service professionals are hired and wired to find solutions for customers. Some solutions may require more creativity than others but oftentimes there’s an option out there. Think about it. Furthermore, who wants to be put into a position where they have to disappoint a customer?

Contact Center 83

Contact Center Engineering Customer Service Sales 83

TeamSupport

APRIL 12, 2024

Self-service support gives customers the ability to control their experience at their pace, while building a sense of confidence in the brand. TeamSupport’s robust self-service capabilities empower customers to do just that, and reduce the workload on your agents. And in 2023, that number increased to an average of 800 per month.”

Manufacturing 52

Manufacturing AI Technology Technology 52

TeamSupport

FEBRUARY 12, 2024

Selecting the right customer support solution can feel like a daunting task, especially with so many options available in the market. However, it's a crucial decision that can significantly impact the success of your customer service department and, consequently, your business at large.

Machine Learning 52

Machine Learning AI Customer Satisfaction Customer Service 52

Logicalware

FEBRUARY 13, 2024

Omnichannel is like a one-stop shop for customer service. Customers today want the convenience of contacting businesses on their preferred channel and the ability to easily pick up the conversation where they left off. Next, businesses will need to train their agents on how to use the new solution.

Omnichannel 59

Omnichannel Social Media ML AI 59

TeamSupport

DECEMBER 8, 2023

According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

C3Centricity

APRIL 9, 2024

As has been claimed for decades, there are differences between B2C marketing strategies and those of business-to-business (B2B). This is why I decided this week to examine not only the unique challenges and opportunities inherent to each industry, but also to reveal the transformative insights one sector can adopt from the other.

B2C 90

B2C B2B Education CRM 90

Helpt

APRIL 8, 2024

Customers have increasingly high standards, so businesses need to stay proactive with their offerings. Round-the-clock support has become a standard rather than a luxury, and businesses are expected to deliver high quality service at all times.

Customer Satisfaction 52

Customer Satisfaction Business Operations Technology Technology 52

Fonolo

DECEMBER 15, 2022

But the question is: what does that next level look like for your business? Leveraging customer data will be key here — by gathering these insights, you’ll be able to pinpoint what keeps your customers engaged, and how you can keep them from going to your competitors. That all depends on the goals your contact center sets.

Contact Center 138

Contact Center Mystery Shopper Technology Technology 138

Lumoa

JANUARY 24, 2024

Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Results must be meaningful from a business perspective and reveal areas for improvement.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

TeamSupport

JANUARY 25, 2024

Selecting the right customer support solution can feel like a daunting task, especially with so many options available in the market. However, it's a crucial decision that can significantly impact the success of your customer service department and, consequently, your business at large.

Machine Learning 52

Machine Learning AI Customer Satisfaction Customer Service 52

Intercom

MARCH 7, 2024

With an AI engine at the core – rather than bolted on to the edges – your team can provide personalized support at scale, boost team and operational efficiency, and improve the business with data-driven insights. Now with advances in AI, it’s increasingly clear how hodgepodge tech stacks are impeding your business growth.

AI 59

AI Customer Service Engineering Voice of the Customer 59

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. Digital transformation isn’t just about integrating digital technology into all areas of a business.

Innovation 98

Innovation Gaming Customer Satisfaction Start-ups 98

Hodusoft

MAY 10, 2024

Virtual call and contact centers have become the new norm in the present time instead of being an optional feature for businesses seeking flexibility in their operations. The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls. In this blog, we will explore everything related to inbound call center software.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Fonolo

FEBRUARY 14, 2023

Call centers have always relied on different forms of automation to provide swift service to their clientele. And in today’s market, there’s no shortage of solutions to choose from. But how do you know which solutions are best for your operation? Automation can help you provide basic support without involving a human.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Intercom

DECEMBER 18, 2023

Bookinglayer is a booking software for businesses with complex booking needs, offering packages that usually combine accommodation, activities, and/or services. Yoga and wellness retreats and surf resorts are two good examples of businesses we work with. What’s the best customer service you’ve ever experienced?

Customer Service 98

Customer Service 98

Win the Customer

DECEMBER 20, 2023

In the realm of contact centers, the pursuit of enhancing customer service while streamlining operations remains a top priority. As technology evolves, two prominent solutions have emerged: AI-powered chatbots and self-service portals. Ultimately, understanding customer needs and preferences is pivotal.

Contact Center 69

Contact Center AI Technology Technology 69

Bill Quiseng

MARCH 1, 2021

Believing in this mantra for years, as an avid reader of the books by Dr. Joseph Michelli, I have learned so much about delivering the World’s Best Customer Experience through his insight starting with his book, The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary. What is the purpose of my business?

Hospitality 148

Hospitality Hospitality Sales Innovation 148

Win the Customer

SEPTEMBER 6, 2023

This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. Customer service is the lifeblood of any business. Personalization AI can analyze customer data and provide personalized recommendations and solutions.

AI 64

AI Customer Service Artificial Intelligence Gaming 64

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Hodusoft

DECEMBER 21, 2023

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

MattsenKumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84