Logicalware

AUGUST 5, 2021

If there’s one thing I’ve learnt when researching and writing about contact centre fraud, it’s that fraudsters succeed by being more adaptable and agile than those trying to prevent them. In other words, change in fraud tactics is constant and rapid. Action Fraud says £34.5m has been stolen since March 2020. Pindrop Labs).

E-commerce 83

E-commerce Omnichannel Finance Engineering 83

Lightico

APRIL 4, 2024

Fraud Detection IDP’s AI capabilities can be harnessed to identify potential fraudulent applications. Identifying the Right IDP Solution A thorough evaluation of available IDP solutions is critical. Here are some crucial steps to consider for a successful IDP implementation.

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

Lightico

MARCH 25, 2022

Reduced Fraud: Fraud costs insurers $80 billion annually in the United States and occurs in 10% of property-casualty claims. Automated claims processing helps detect fraudulent claims with AI tools and other safeguards to detect suspicious patterns, questionable claims, or other fraud indicators.

Data Entry 52

Data Entry Touchpoint Customer Satisfaction AI 52

DMG Consulting

JANUARY 24, 2023

INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. These solutions convert unstructured recorded and live-stream audio and digital customer conversations into transcripts and structured output files that can be categorized, searched, and analyzed.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

Ameyo Callversations

FEBRUARY 1, 2022

So here chatbots are more beneficial for business solutions. Also, chatbots are very much helpful in fraud detection; within seconds they can make out whether a user had made a suspicious transaction and thus react appropriately by blocking the card and reporting a breach–AL rules in detecting deviation from typical behavior.

Social Media 52

Social Media AI Outlook Customer Satisfaction 52

MattsenKumar

SEPTEMBER 21, 2023

Gaining a Genuine Pulse on Customer Sentiment: Understanding customer pain points and delivering accurate solutions to queries is quite challenging. Empowering Businesses with Real-Time Solutions Identifying and rectifying pain points immediately is invaluable. It protects customer details from being misused by cybercriminals.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Lightico

JULY 8, 2021

They are also a great opportunity to network, learn and showcase business solutions. Here they will discuss technology developments, compliance issues, and refinements in fraud detections and resolution. There are dozens of auto finance conferences occurring all over the world annually.

Finance 52

Finance Compliance Retail Innovation 52

DMG Consulting

FEBRUARY 25, 2019

Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. It is an effective approach for listening to customers and provides input from transactional and other analytics solutions to gain insight into the customer perspective. QM: From Antiquated to Automated. What’s Next.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Hodusoft

MAY 17, 2021

As more and more customers shift to digital banking solutions, the interaction between bank officials and customers is thinning, while customer service agents are increasing rapidly. So you know a customer contact center is indispensable and also an efficient solution to manage customer interactions.

Contact Center 52

Contact Center CRM Sales Compliance 52

Zendesk

MAY 31, 2023

Leverage the only maintenance management solution that gives you complete visibility across your asset and inventory landscape–including purchasing, reservations, assignments, auditing, and maintenance schedules. Additional apps added in May: Nametag (Support) is an AI-powered fraud stopper.

E-commerce 52

E-commerce Sentiment Analysis AI Machine Learning 52

Comm100

JANUARY 5, 2021

This makes it all the more important to know how your live chat provider is managing your and your customers’ data, and what measures it has in place to detect and neutralize security breaches. Following the breach, 60,000 Barclays bank customers were victims of fraud.

Compliance 52

Compliance Pharmaceutical Healthcare Government 52

ProProfs

FEBRUARY 15, 2022

Training can provide them with the knowledge and skills to detect, report, and resolve threats before any real damage is done. They often access employee information from HR to engage in financial frauds. Based on the assessment results, you can think of solutions to mitigate the risks. Which Employees Should You Train?

Legal 52

Legal Compliance Education Social Media 52

Intercom, Inc.

AUGUST 25, 2022

It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge. Mark doesn’t advocate for legislation banning disinformation but rather more precise content moderation that detects harmful content while allowing maximum freedom of speech.

Social Media 208

Social Media Machine Learning Start-ups Government 208