Uniphore

SEPTEMBER 7, 2021

We discuss: New CX innovations in the insurance industry. New CX innovations in the insurance industry. A customer-first approach is rising in popularity across all industries including insurance. Deploy the right digital solution. A 5-step CX process. Bringing an analytics mindset to the role. A 5-step CX process.

CX 100

CX Innovation AI Engineering 100

Uniphore

JANUARY 21, 2022

While user satisfaction remains the top priority for service providers (regardless of industry), other considerations include operational inefficiencies and redundant solutions—all of which can hurt a provider’s bottom line. Conversational AI and automation can solve many self-service woes.

Healthcare 246

Healthcare Artificial Intelligence CX Compliance 246

Lightico

DECEMBER 26, 2021

For CIOs in insurance, boosting operational efficiency and generating cost savings through digitized processes have always been top priorities. The needs of insurance employees have radically changed — and they’re not going back to the old normal. But how confident are insurance CIOs in their ability to meet these objectives?

Compliance 98

Compliance Sales Contact Center NPS 98

Customer Think

DECEMBER 4, 2023

Podcast Today’s interview is with John Devlin, CEO and co-founder of Ascensos, a leading customer management and contact centre solution provider that offers bespoke and innovative solutions for various industries, such as consumer retail, healthcare and insurance.

Healthcare 49

Healthcare Retail Innovation Customer Experience 49

Customer Think

OCTOBER 28, 2021

Insurance software integrates and streamlines disparate business systems and creates a unified view of policies, processes, and customers. A number of insurance agencies across the globe are already enjoying the benefits of insurance management software. Below are five common insurance […].

Technology 64

Technology Technology 64

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? If you’re an insurance service provider, then you must know this. The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers.

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52

Lightico

MARCH 24, 2022

The insurance industry is constantly changing, and in order to keep up with the competition, agencies need to invest in the best software possible. In this blog post, we will take a look at the 11 best insurance agency software programs and what makes them stand out from the competition. The Top 11 Insurance Agency Software Programs.

Invoicing 59

Invoicing CRM Customer Relationship Management Sales 59

Uniphore

JANUARY 21, 2022

Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). And patient satisfaction counts. Just how much can conversational automation improve employee efficiency?

Healthcare 147

Healthcare Net Promoter Score CX Artificial Intelligence 147

Lightico

NOVEMBER 4, 2021

You get a new mobile-first insurance customer that expects to open up a policy or file a claim with their carrier or broker quickly, digitally, and as seamlessly as when they’re purchasing their favorite products on Amazon. Are insurer’s current L&A sales and claims passing or failing these moments of truth with their customers?

Sales 52

Sales Touchpoint Start-ups Customer Expectations 52

Lightico

NOVEMBER 3, 2021

And today that includes how you get your insurance done too. Insurance customers in recent years have become used to quickly and intuitively engaging their insurer or broker and transacting business on their mobile – be they applying for a new policy or looking to report and resolve a claim.

Contact Center 52

Contact Center Touchpoint Hospitality Hospitality 52

Zendesk

NOVEMBER 2, 2022

When someone makes an insurance claim, they’re under a lot of stress. Why insurance companies need to invest in the claims customer experience. With tight competition from a crowded market, P&C insurance companies need to pay attention to their customer experience—or risk losing customers altogether.

Customer Service 52

Customer Service AI CX Start-ups 52

Lightico

NOVEMBER 10, 2021

Insurers have poured billions of dollars into IT-heavy core systems and digital point solutions over the past decade. Ever since the COVID-19 pandemic, traditional insurance companies and brokers have faced a race against time: Time to catch up with today’s post-pandemic consumer expectations. Inaccurate estimation.

Touchpoint 52

Touchpoint CRM Sales Technology 52

Zendesk

JUNE 28, 2022

One of the organizations examined for the TEI study was a Fortune 500 financial service/insurance organization. With Zendesk, the insurance company experienced the following: A 43% increase in agent efficiency. Average time savings of 10 minutes per ticket. Improved system performance and stability.

52

52

Fonolo

NOVEMBER 19, 2020

Just under 50% of respondents indicated they currently use some form of call-back solution in their enterprise contact centers, with UK businesses leading the charge. CallBacks #ContactCenter Click To Tweet.

Contact Center 162

Contact Center E-commerce Hospitality Hospitality 162

Lightico

OCTOBER 25, 2021

By now, insurance professionals need not hear the digital transformation speech. For Life and Annuity (L&A) insurance companies, answering these questions is essential to growing a loyal customer base. For Life and Annuity (L&A) insurance companies, answering these questions is essential to growing a loyal customer base.

E-commerce 52

E-commerce Touchpoint Contact Center Start-ups 52

Steven Van Belleghem

APRIL 27, 2021

In partnership with insurance company Chubb it also offers insurance solutions for its driver-partners. Using the Grab app, they can protect their vehicles, livelihoods and families, with access to loss of income insurance, per-ride schemes, personal accident policies and motor insurance.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

Lightico

OCTOBER 4, 2021

Now it’s setting its sights on the lucrative insurance industry. Consider the potential: Insurance premiums in the U.S. Already facing significant competition from InsureTechs, traditional insurance providers should rightly view Amazon as a formidable adversary. Why Should Insurers Take The Amazon Threat Seriously Today?

Gaming 52

Gaming E-commerce Finance Start-ups 52

Uniphore

OCTOBER 7, 2021

Delivering great customer service above and beyond what people expect relies on various best practices and innovations like Conversational Automation solutions to resolve customer service challenges. For example, the IFFCO-Tokio General Insurance Company found that up to 30% of customers weren’t satisfied with their claim assessments.

Customer Service 113

Customer Service Artificial Intelligence AI Omnichannel 113

Uniphore

AUGUST 9, 2018

Especially as emerging technologies have begun threatening long-established companies in verticals such as retail, insurance, banking, government and more, the push for automation is now more critical than ever when it comes to optimizing front-end business processes to meet growing consumer expectations.

Government 133

Government Retail Business Operations Technology 133

Fonolo

NOVEMBER 29, 2023

This is a win-win approach where the customer feels heard and understood, and the agent gets a clear understanding of the problem before offering solutions. It’s helpful to empathize first, to let the customer know the agent not only understands their problem but is invested in their well-being and is motivated to find a solution.

Contact Center 87

Contact Center Customer Satisfaction Healthcare Start-ups 87

Zendesk

JUNE 5, 2023

HIPAA, or the Health Insurance Portability and Accountability Act of 1996, created obligations for Covered Entities and their Business Associates to protect the information they collect from patients. What does it mean to be HIPAA-enabled?

Healthcare 91

Healthcare Compliance CX Education 91

Intercom, Inc.

AUGUST 7, 2019

The Rewired Group identified four forces that affect a user’s decision to choose and stick to a particular product: The push to find a new solution due to current problems. You can’t control the pain points of a customer’s existing solution; that’s what’s prompting them to try your product in the first place. Understand the push.

Start-ups 223

Start-ups Sales 223

Chip Bell

NOVEMBER 17, 2020

Only four industries declined less than 10 points: TV/Internet service providers, wireless carriers, health insurance, and fast food.” Shortly after COVID-19 hit pandemic proportions, I reached out to CEOs like Brian Cornell of Target, Hans Vestberg of Verizon, Jeff Dailey of Farmers Insurance, and Michelle Gass of Kohls.

Net Promoter Score 111

Net Promoter Score Customer Experience E-commerce NPS 111

Lightico

APRIL 4, 2024

Identifying the Right IDP Solution A thorough evaluation of available IDP solutions is critical. Factors to consider include the solution’s ability to handle the specific document types encountered in auto loan processing (pay stubs, bank statements, signed GAAP Waivers etc.),

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

Fonolo

FEBRUARY 8, 2018

We’re excited to share with you our most recent success story featuring The General Automobile Insurance Services! The General is a licensed insurance agency headquartered in Nashville, Tennessee, with offices across the US. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.

Contact Center 65

Contact Center Customer Experience NPS Customer Satisfaction 65

Lightico

MARCH 25, 2022

Here are ten reasons insurers should consider switching to automated claims processing. Improved Workflow: Processing insurance claims is complicated. Slow claims processing means unhappy customers, and unhappy customers may find another insurance company. Is automated claims processing worth the investment?

Data Entry 52

Data Entry Touchpoint Customer Satisfaction AI 52

Fonolo

JULY 20, 2023

In short, call-backs should be an insurance policy your contact center can count on. Trust Call-Backs That Don’t Rely on EWT or Algorithms Instead of using a basic ‘one-size-fits-all’ algorithm to calculate the EWT, Fonolo’s patented call-back solution actually holds the caller’s place in the queue.

Contact Center 67

Contact Center Technology Technology Customer Satisfaction 67

Ameyo Callversations

MARCH 23, 2022

Although chatbots cannot replace doctors, they help reduce their workload by assisting patients and providing solutions to their problems. First, it uses simple questions like the patient’s name, contact number, address, symptoms, current doctor, and information regarding insurance. How much cost will be covered by insurance?

Healthcare 52

Healthcare Hospitality Hospitality AI 52

Steven Van Belleghem

OCTOBER 11, 2021

And what’s also impressive is that they use the data they have to help their partners – hotels, transportation, insurance, restaurants etc. Despite the fact that more than 90% of their service solutions are software chatbots, they still have more than 10,000 employees picking up phones 24/7 anywhere in the world.

CX 113

CX Transportation Entertainment Education 113

Logicalware

APRIL 20, 2022

If we want to be the customer’s problem solver, then we have to be empathetic, solution-oriented and positive. Bespoke multichannel solution. The new call centre meant the company could introduce new solutions to simplify and streamline the experience for its customers and employees.?. Happy employees = good service.

Customer Service 98

Customer Service Customer Satisfaction Customer Survey Customer Relationship 98

CX Network

DECEMBER 1, 2021

K V Dipu, head of Bajaj Allianz General Insurance, on the imapct digital solutions have on customer experience.

CX 52

CX Customer Experience 52

Beyond Philosophy

NOVEMBER 5, 2020

Insurance companies are successful because of the Negativity Bias. The solution is to insure yourself against the loss. In addition to providing a solution to the effects of Negativity Bias, the insurance industry also shows that there is money to be made by people thinking negatively.

Customer Experience 129

Customer Experience Customer Loyalty CX 129

CommBox

JANUARY 28, 2024

These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. Commbox self-service solutions allow your business to: Provide smart self-service using bots and navigators. million customers.

AI 52

AI Customer Service Real Estate B2C 52

Steven Van Belleghem

MARCH 14, 2023

Search for concrete solutions and contributions that will allow your company to make a truly tangible impact. Like Spotify that helped its customers share their musical passion, Samsung’s smart fridge that becomes a partner in setting the family diet or insurer Centraal Beheer and their Handyman app.

Customer Experience 144

Customer Experience Customer Expectations CX Technology 144

RateMyService

APRIL 6, 2021

Building trust, being consistent and being empathetic are key to winning the hearts of insurance customers Shera Noorbhai , at Zamara Group, helps us to understand how they are successfully delivering great customer experiences in insurance. Insurance is only appreciated after an accident. Zamara has two main business lines?

Compliance 52

Compliance Government Customer Satisfaction Customer Experience 52

Steven Van Belleghem

OCTOBER 20, 2020

Another fantastic example of integration driving convenience is how the insurance company ZhongAn and Ant Financial both teamed up with hospitals and insurance providers to use blockchain to simplify transactions for patients in hospitals. Normally you have to pay upfront onsite for a procedure.

Hospitality 98

Hospitality Hospitality E-commerce Government 98

Lightico

JANUARY 2, 2022

But many insurance companies still rely on clunky paper forms or only slightly-improved PDF forms during the claims process. Here, we’ll discuss the characteristics of next-generation eForms for car insurance companies, and how to use them. ?. Key Functionalities in Next-Generation eForms. Key Use Cases for eForms in Motor Claims.

Touchpoint 52

Touchpoint Compliance Omnichannel Customer Experience 52