Lumoa

JANUARY 8, 2024

Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. Their customers?

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Intercom, Inc.

JUNE 22, 2022

Bots are transforming the way businesses support their customers. The exciting new features launching today – Custom Actions and Custom Objects – are no-code capabilities that will help boost your self-serve resolution rate by allowing your bots to access external information and answer more questions than ever. Custom Actions.

Invoicing 218

Invoicing E-commerce Customer Satisfaction Start-ups 218

Intercom, Inc.

JANUARY 31, 2023

☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We always believe the best way to cut through the hype is by putting real features in the hands of our customers. Introducing our AI-powered beta features Summarize The first feature we built is a conversation summarization tool.

AI 188

AI Start-ups Technology Technology 188

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape.

B2B 111

B2B AI CX Customer Service 111

ECXO

APRIL 24, 2024

Imagine having to choose between 3 features to solve a problem, versus being offered 15 different features for it. These ecosystems support customers from implementation to ongoing maintenance and customization, easing the challenges associated with complex systems and the experience challenges.

CX 105

CX B2B Compliance Sales 105

Intercom, Inc.

JULY 6, 2022

In addition to the exciting new products and features mentioned above, we’ve also launched some additional updates we’re excited to share with you. Designed for the people who use it most, the new Inbox is packed with new features that streamline workflow and collaboration to increase team productivity, efficiency, and satisfaction.

Start-ups 210

Start-ups Customer Retention 210

Customer Think

NOVEMBER 18, 2021

Latest CX Partnership Integration Enhances Brand Interactions, Builds on Company Momentum.

CX 59

CX 59

Intercom, Inc.

JANUARY 11, 2022

Our product teams are creating groundbreaking, innovative new features and products that will empower marketing, sales, and support leaders to embrace the changing world of customer communication, and we can’t wait to tell you all about it. . Making the most of this opportunity requires the tools of tomorrow. What to expect .

Innovation 209

Innovation Sales Customer Relationship 209

Intercom, Inc.

AUGUST 13, 2020

Yesterday we launched powerful upgrades to the Intercom platform for support teams. Teams can now use Intercom to efficiently provide conversational support for all types of questions, from simple ones to the most convoluted ones. With this launch, many of the features we built for our team are now available to you as well.

Engineering 211

Engineering Gaming Sales Customer Feedback 211

Intercom, Inc.

MAY 25, 2022

This ambition is reflected in the way we design and build the infrastructure that supports the Intercom platform. This is the third post in a series exploring the ways Intercom has scaled key functions to support the needs of enterprise customers. We’re growing alongside our customers. Can Intercom do that?

Engineering 252

Engineering Technology Technology Customer Experience 252

Provide Support

DECEMBER 16, 2015

Live Chat features your support reps will surely enjoy. With more and more channels becoming available for customer communication, many small business owners naturally start questioning themselves which of these channels would be the best fit for their customer support needs. © 2003 - 2015 Provide Support LLC. Read more.

Technology 44

Technology Technology Customer Service 44

TeamSupport

DECEMBER 8, 2023

In today’s customer-centric market, providing exceptional support is non-negotiable. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Consider the size of your business and your support team.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Totango

DECEMBER 20, 2023

I felt fully supported by the Totango implementation, data, and support teams. Our high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango. The onboarding experience was in-depth and thorough. These actions lead to increased efficiency and time savings.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Intercom, Inc.

MARCH 16, 2021

Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address. Download The Ultimate Guide to Conversational Support.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

TeamSupport

APRIL 3, 2024

One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams. Let's delve into how you can leverage this multi-functional tool to provide top-tier support for your clients.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management CRM 52

TeamSupport

JULY 13, 2023

And the B2B customer support industry is no exception to this transformative force. In our realm, businesses are looking to use AI technology to improve their operations, provide exceptional service, and increase customer support efficiency. This feature saves valuable time for agents, allowing them to respond promptly and accurately.

B2B 98

B2B AI Sentiment Analysis Customer Satisfaction 98

TeamSupport

APRIL 23, 2024

Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. Understanding the Importance of Customer Support Customer satisfaction is a necessity for the longevity of a successful business. This industry is full of complex machinery and detailed processes.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

SurveySensum

MARCH 20, 2024

Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights. Best Features: In-Built Templates: SurveySensum has made creating surveys easier! The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Intercom, Inc.

NOVEMBER 24, 2020

We recently released more than 20 new features that make Intercom better at handling complex queries and therefore a better tool for offering world-class support at scale. The features combine to allow for sophisticated ticketing workflows behind the scenes, but with all the advantages that make our Messenger so popular with customers.

Engineering 211

Engineering Start-ups Customer Experience 211

SurveySensum

MARCH 26, 2024

SurveySensum SurveySensum is one of the best survey tools that offers a range of features – from industry-specific surveys to real-time text analysis and a real-time ticketing system that equips users with actionable insights and timely interventions. Now that you know all the best features, why wait?

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

SurveySensum SurveySensum is one of the best online survey tools that offers a range of features – from industry-specific surveys to real-time text analysis and a real-time ticketing system that equips users with actionable insights and timely interventions. Now that you know all the best features, why wait?

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Intercom

DECEMBER 13, 2023

Time spent gathering customer context, tailoring replies, and completing repetitive tasks is costing your support team precious hours that would be better spent helping your customers. Your support team may already know Fin, our AI chatbot , which can resolve over 50% of support issues instantly.

AI 103

AI Start-ups Customer Service Customer Expectations 103

Fonolo

FEBRUARY 14, 2023

Automation can help you provide basic support without involving a human. Features of Call Center Automation Software Now that we’ve established the main benefits of call center automation software, it’s time to break down the key features. So you can imagine the sheer volume of data your call center collects on a regular basis.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SurveySensum

FEBRUARY 28, 2024

We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. So, let’s dive in!

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

SurveySensum

FEBRUARY 26, 2024

Look for features such as drag-and-drop survey builders, pre-built survey templates , and straightforward data analysis tools. Support and training : Consider the level of support and training offered by the survey tool provider.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

TeamSupport

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Let's just get right into it!

Gaming 52

Gaming Sales Customer Service Customer Experience 52

Intercom

APRIL 10, 2024

Fin AI Copilot gives every customer service agent their own AI assistant in the inbox, helping your team find instant, accurate answers based on your support content. With Fin AI Copilot, you can keep a close watch on how your support teammates are using Fin to continuously enhance the quality of your customer service.

AI 69

AI Innovation Customer Service Gaming 69

TeamSupport

APRIL 10, 2024

Arobust client support software solution, TeamSupport is uniquely positioned to help agents manage post-sale customer interactions with finesse, ensuring businesses not only retain their customers but also cultivate relationships based on trust and satisfaction. This is where TeamSupport comes in.

Sales 52

Sales Customer Satisfaction 52

SurveySensum

APRIL 15, 2024

Product Feedback Popup Businesses with mobile apps show popup surveys to users after they complete a specific task within the app, asking for feedback on new features, usability, or overall experience. Timing : Trigger the popup after a customer completes a purchase, signs up for a service, or interacts with a specific feature.

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

TeamSupport

MARCH 17, 2022

When a support team is missing hands, chances are that new support agents will be hitting the tickets with precious little preparation. When a customer chats in with a new or particularly green support agent, the team member might provide wrong information or generally make some mistakes. Reduce time to resolution.

Net Promoter Score 97

Net Promoter Score NPS Customer Satisfaction Technology 97

Comm100

APRIL 22, 2024

Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations. Fostering a supportive environment A supportive work environment is key to sustaining high levels of agent productivity.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

Intercom

FEBRUARY 27, 2024

Today we are delighted to announce an exciting set of new capabilities, metrics, and improvements to the reporting features in Intercom. Alongside these new insights, we are unveiling powerful new chart types and chart drill-in features that allow users to get conversation-level insights from charts and reports.

AI 52

AI Actionable Insights Customer Service Customer Experience 52

TeamSupport

FEBRUARY 12, 2024

Selecting the right customer support solution can feel like a daunting task, especially with so many options available in the market. What challenges are your support team currently facing? What features would help them do their jobs more effectively? A steep learning curve can hinder productivity and lead to frustration.

Machine Learning 52

Machine Learning AI Customer Satisfaction Customer Service 52

TeamSupport

APRIL 24, 2023

As a customer support professional, you understand that customer experience is one of the key components to a successful business. Nowadays, one of the most prominent ways to revolutionize your customer support efforts is to offer multiple channels of communication for your customers to reach out to you, including live chat.

Customer Experience 98

Customer Experience B2B Gaming Customer Satisfaction 98

TeamSupport

APRIL 23, 2024

When it comes to support, every second counts. The constant barrage of support tickets can often feel like a relentless wave, threatening to overwhelm even the most seasoned support teams. Liberation from Repetitive Tasks The battleground of software support is strewn with the shackles of repetitive tasks. The result?

Actionable Insights 40

Actionable Insights Innovation Customer Satisfaction Customer Expectations 40

TeamSupport

APRIL 24, 2024

Businesses today cannot afford to lag in response times or fumble with clunky support processes. Enter TeamSupport: a game-changing support ticket system that is revolutionizing the way support agents interact with customers, emphasizing ease of use, personalized support, and operational efficiency.

Gaming 52

Gaming Customer Loyalty Customer Satisfaction Customer Service 52