ProProfs

FEBRUARY 15, 2022

training videos. This post looks at 10 such eLearning development companies that you can partner with to strengthen and transform your online learning experience. Custom Training & Learning Solutions. Custom eLearning. Interactive Videos. Customer Success Team. Custom eLearning Development.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

Steven Van Belleghem

DECEMBER 6, 2021

Shep Hyken, customer service & experience expert and author of ‘I’ll Be Back’. The other is another way to think about how you measure customer success. The customer’s expectations continue to evolve. Customers are smarter than ever and know what a good CX looks and feels like. It’s what happened yesterday.

CX 123

CX Customer Experience Non-Profits Social Media 123

Zendesk

APRIL 7, 2021

The future of retail probably won’t be the awkward ballet of head-counting, hand-sanitizing, and anxiety it is now—and thank goodness for that. Looking ahead, the question for many is how customers and retailers will behave now that glimmers of normalcy are starting to show. As Mitch Joel, Founder of Six Pixels Group Inc.,

Retail 64

Retail CX Innovation Gaming 64

Intercom, Inc.

JANUARY 12, 2022

Make sure your data is accurate before you draw any conclusions about it. Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations. Or rather, it should be. Getting into analytics.

Start-ups 151

Start-ups Sales Gaming Transportation 151

ClientSuccess

OCTOBER 17, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our customer success careers.

Start-ups 56

Start-ups Customer Relationship Management Innovation Customer Relationship 56

Intercom, Inc.

MAY 16, 2019

It’s easy to dream up a sophisticated solution to a problem, but first you need to validate your assumptions to ensure you’re on the right track before going nuts with features. Sometimes the uncomplicated product is the best product, because it’s not boring to the customers who are feeling pain. What were the critical decisions?

Start-ups 106

Start-ups Engineering Gaming Innovation 106

Help Scout

FEBRUARY 25, 2019

With all the emphasis on omnichannel customer support, it might seem like every support team is adding more and more support channels to their repertoire. Sometimes teams need to roll back a channel and turn off a method of communication that isn’t working for them or their customers. Your team isn’t able to handle the backlog.

Omnichannel 40

Omnichannel Education Start-ups Engineering 40

Qualtrics

NOVEMBER 12, 2019

Research from advertising company Epsilon found that 80% of consumers are more likely to make a purchase when brands offer personalized CX (customer experience). However, the beauty retailer offers hundreds of brands from all over the world. So how can customers choose? So which brands are doing it well?

Retail 33

Retail Customer Experience Sports Start-ups 33

Intercom, Inc.

JUNE 21, 2018

How can you capture, qualify and convert the right leads for your business while working within your means? You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. That means your focus should be on building the right customer profile and developing precise messaging to reach them.

Sales 183

Sales Start-ups Finance Education 183

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Being reactive isn’t enough – you need to be proactive.

B2C 118

B2C B2B Social Media Start-ups 118

Intercom, Inc.

SEPTEMBER 12, 2019

What provisions are you making for people who interact differently with screens to you? If your users aren’t happy with your service, they’ll move. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. As a rule, design should first do no harm.

Start-ups 112

Start-ups Gaming Education Construction 112

Intercom, Inc.

JUNE 25, 2018

From very early on , we’ve invested in an open platform and have supported a growing ecosystem of partners and customers building on it ever since. There are now developers from over 600 companies in our early access program building apps for both their own teams and other teams to use too.

Start-ups 186

Start-ups Innovation 186

Intercom, Inc.

MARCH 2, 2018

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. Time to put your feet up and wait for the dollars to roll in, right? Not so fast.

Education 218

Education Start-ups Sales Customer Acquisition 218

Intercom, Inc.

JUNE 24, 2021

?. For the second June in a row, many of us are still celebrating Pride from our own homes (and screens). Sam Stocker (she/they), a Customer Support Specialist, based in Chicago. Leanne Harte (she/her), a Customer Support Manager, based in Dublin. Shauna O’Brien (she/her), a Customer Support Specialist, based in Dublin.

Start-ups 221

Start-ups Sales 221

Aquire

AUGUST 12, 2021

Engaging with customers has become a must for every company. But with so many different ways to go about it, and an abundance of customer engagement tools vying for your attention, engaging customers can sometimes seem a rather overwhelming task. Social media is popular with customers when it comes to customer care.

Social Media 98

Social Media Retail Customer Survey Entertainment 98

Intercom, Inc.

SEPTEMBER 22, 2022

At some point in their growth, businesses usually start investing in customer research. But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. And for a while, that was the case for Michele.

Start-ups 138

Start-ups Invoicing Education Sales 138

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. You might be familiar with Scott Brinker’s famous martech landscape slide. What is a marketing technology stack?

Technology 223

Technology Technology B2C B2B 223

Fonolo

MARCH 7, 2023

Today’s customers are a demanding bunch. If they have a problem or a question, they expect immediate information and quick resolution — but keeping up with this demand can be an impossible task for your contact center’s live agents alone. Human assistance may be offered over SMS instead of voice. Hats off to the team at Aspect!

Social Media 87

Social Media AI Technology Technology 87

Intercom, Inc.

JUNE 12, 2019

Instead, it’s to guide users towards their “aha” moment , the moment of delight where the value of your product becomes immediately clear. That’s why we recently launched Product Tours , which makes it easy to create an engaging, interactive, personalized and relevant onboarding experience for your users.

Education 182

Education Start-ups 182

Ameyo Callversations

JANUARY 30, 2022

An omnichannel software empowers the agents to revert to customers from a single view, maintaining consistency in supporting customers across channels. Today, times have changed, and the way customers want to interact with brands has altered. Outline The Customer Journey. in one space.

Contact Center 52

Contact Center Omnichannel Social Media Touchpoint 52

Steven Van Belleghem

MAY 19, 2020

It seems almost weird to me, considering the nature of contact centres offering remote voice advice to customers, that so many of them seemed to be asking their service employees to work at the office. The result often is happier customers. Trust your talent. Better Work-Life Balance.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

Zendesk

DECEMBER 23, 2020

When you think of customer service enablement, what’s the first thing that comes to mind? Whatever you just thought of, I’m going to go out on a limb and guess it wasn’t, “Yes, customer service enablement is my favorite!” What metrics does your department own? Talk to your supervisors.

Customer Service 64

Customer Service Customer Satisfaction Customer Retention Start-ups 64

Intercom, Inc.

MARCH 26, 2020

You’ll hear loads of different hacks for optimizing your work-from-home setup – from how to maintain the proper work-life balance to how to build trust among your teammates. In this episode, we hear from: Ruairí Galavan , Senior Manager of Customer Engagement : Based in our Dublin office after working remotely for four years in Berlin.

Start-ups 171

Start-ups Education Sales 171

Comm100

MARCH 1, 2018

Many e-commerce sites fail entirely at providing assistance to their customers. Live chat is an ideal support channel in these types of situations – where customers make buying decisions quickly, and if they encounter a problem, that needs to be resolved quickly. You obviously need some help. What do you do now?

E-commerce 42

E-commerce Contact Center Customer Satisfaction Retail 42

Qualtrics

JUNE 30, 2020

We felt very strongly about that — the world is changing around us rapidly, but our customers still wanted to connect. we realized we've got to go purely digital, self-recording, videos at home. Take your digital experience to the next level with our Digital CX toolkit. Hear the full interview: Read full transcript. Access Now.

Start-ups 26

Start-ups Innovation Government Technology 26

ProProfs

NOVEMBER 9, 2021

This gives you a heads-up to incorporate mobile learning in your enterprise learning & development plans if you haven’t already. It refers to any eLearning system delivered and consumed over mobile learning devices. Head of Mobile Learning at Qualcomm. In fact, as of 2020, it has grown by $38 billion. Geoff Stead.

Compliance 52

Compliance Education Start-ups Gaming 52

Aquire

AUGUST 13, 2021

Have you ever come across a knowledge base article you couldn’t make heads or tails of? Whether the language was wonky, overly technical, or simply incomprehensible, low-quality help content damages the customer experience. If you’re writing an article about how to train a chatbot, you can assume your readers know what a chatbot is.

Start-ups 98

Start-ups Engineering Sports Social Media 98

Aquire

SEPTEMBER 23, 2021

Have you ever come across a knowledge base article you couldn’t make heads or tails of? If so, you’ll know that low-quality help content damages the customer experience. Conversely, well-written knowledge base content is a tried-and-true way to reduce reliance on live agents and help customers get the information they need, instantly.

Start-ups 99

Start-ups Engineering Social Media Customer Service 99

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. We’re sharing the entire recording of New at Intercom – if you didn’t make it, or just want to experience it all over again, here’s your opportunity.

Start-ups 118

Start-ups Innovation Sales NPS 118

Customer Bliss

SEPTEMBER 10, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Healthcare 89

Healthcare Retail 89

Intercom, Inc.

JANUARY 10, 2019

That’s why we’re redesigning our onboarding process from the ground up , with the aim of personalizing the experience for every single Intercom customer. On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. Short on time? Short on time? What changed that?

ML 143

ML Start-ups Machine Learning B2B 143

Customer Bliss

APRIL 20, 2018

In this episode leading up to my 100th episode of The Chief Customer Officer Human Duct Tape Show next week, I speak with Edwin Bodensiek , the Chief Experience Officer for Miles & Stockbridge P.C. , Over time, Edwin began to see how branding and reputation management played a role in customer experience.

Legal 59

Legal CX Start-ups Customer Acquisition 59