Logicalware

FEBRUARY 1, 2024

Customers expect fast, convenient, and personalised service across multiple channels, and enquiries are more complex and in bigger volumes than before. This leads to siloed and inconsistent conversations, which frustrate customers and agents alike. At Puzzel, we believe the solution lies in orchestrating conversations.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Social Media 52

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Execs In The Know

JUNE 9, 2023

Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape. Gone are the days of long wait times, repetitive processes, and frustrating customer experiences. of interactions today that are automated using AI.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. That’s one of their most potent tools to deliver exceptional customer service. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Execs In The Know

JUNE 14, 2023

We will also touch on cutting-edge approaches and emerging technologies that enable organizations to enhance security while delivering exceptional customer experience. These days, businesses are exploring new horizons, embracing managed service providers, cloud services, and SaaS platforms. What Is a Culture of Security?

ML 52

ML Artificial Intelligence Education AI 52

Beyond Philosophy

MAY 15, 2023

People cut back on what they perceive as the ‘nice to haves’ like training and conferences, and many businesses would include Improvement in their customer experience on this list. How confident are you to deliver an excellent Customer experience (CX) in 2023 as we enter these turbulent times? Which are you?

Customer Experience 78

Customer Experience Innovation CX Customer Satisfaction 78

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. You will continue using it, right?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Logicalware

JUNE 16, 2023

Now, the question arises: how can businesses harness the power of ChatGPT to enhance their customer service? ChatGPT was developed by OpenAI and is an advanced form of artificial intelligence (AI) used to communicate with humans about everyday topics based on the information it finds online. But first, what is ChatGPT?

Customer Service 52

Customer Service Artificial Intelligence AI Customer Satisfaction 52

Kerry Bodine

JANUARY 9, 2020

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. On February 6th at 10 AM PST, join me and Five9 CMO Ryan Kam as we reveal 3 proven ways to master the customer journey to deliver seamless customer experiences.

Contact Center 62

Contact Center Touchpoint Customer Loyalty AI 62

Kerry Bodine

JANUARY 9, 2020

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. On February 6th at 10 AM PST, join me and Five9 CMO Ryan Kam as we reveal 3 proven ways to master the customer journey to deliver seamless customer experiences.

Contact Center 62

Contact Center Touchpoint Customer Loyalty AI 62

Kerry Bodine

JANUARY 9, 2020

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. On February 6th at 10 AM PST, join me and Five9 CMO Ryan Kam as we reveal 3 proven ways to master the customer journey to deliver seamless customer experiences.

Contact Center 62

Contact Center Touchpoint Customer Loyalty AI 62

Execs In The Know

MARCH 24, 2023

It’s these competing wishes that challenge companies to deliver automated customer experiences that don’t alienate users. With the advent of Open AI’s ChatGPT, eCommerce brands have gotten a taste of generative AI. With the advent of Open AI’s ChatGPT, eCommerce brands have gotten a taste of generative AI.

Customer Experience 52

Customer Experience AI Technology Technology 52

Aquire

JULY 26, 2021

Sales automation is a powerful way to enhance productivity, increase sales, and improve revenue, eliminating tedious and time-consuming tasks and saving thousands of work hours. AI-based salesbots. If your top priority is to convert leads into customers , then AI can help you. higher annual revenue growth rate.

Sales 98

Sales Artificial Intelligence AI B2B 98

SixteenVentures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. These AI-powered tools offer unique benefits to Customer Success Managers (CSMs) and Enablement pros like: enhancing search, language generation, and productivity.

AI 60

AI Engineering Artificial Intelligence Innovation 60

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. That’s one of the reasons this tech has grown in popularity — and for customer experience in particular. But, the workings of AI are often complex. The technology behind conversational AI How does conversational AI work?

AI 125

AI Artificial Intelligence Machine Learning ML 125

SurveySensum

FEBRUARY 28, 2024

And empowers managers and HRs with relevant feedback to improve their products, services, or internal processes. Customization : It’s all about making it specific and oriented, especially for your employees. But the challenge is, with so many tools in the market, which one should you opt for? Security : Take security seriously!

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Aquire

SEPTEMBER 18, 2021

If you really want to get ahead of your competition, you should have a great customer experience strategy. Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. What is a customer experience strategy? Understand your customers.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

CSAT.AI

AUGUST 7, 2019

In an earlier blog we proposed the differing views on how AI wil l aff ect the contact center in the future. There is the doom and gloom approach that AI will take over jobs and dehumanize the experience. Alternatively, when used strategically as a helpful ass istant , AI enhances CX. That includes embracing AI.

AI 52

AI CX Sentiment Analysis Contact Center 52

1 to 1

JANUARY 10, 2024

That’s how “CBS News Sunday Morning” host Jane Pauley opened this week’s segment that covered how AI is impacting customer service in contact centers. The associates believe they hold the power to pull a 180, to solve problems, and end a call with resolution that transforms a customer into a cheerful, grateful being.

Contact Center 26

Contact Center AI Healthcare Education 26

Execs In The Know

AUGUST 10, 2021

While the labor shortage has affected every industry, one role that has fared relatively well during the labor shortage is that of the work-from-home (WFH) customer service agent. According to Gartner research, 70% of customer service and support agents prefer to work at home. Engaging employees.

Contact Center 97

Contact Center Sentiment Analysis Construction AI 97

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SugarCRM

NOVEMBER 28, 2023

The integration of AI and machine learning is revolutionizing how businesses manage customer relationships because of its ability to enable CRM software systems to analyze data on a larger scale, providing valuable insights for personalized and proactive customer engagement.

CRM 26

CRM Sales AI Machine Learning 26

SugarCRM

FEBRUARY 2, 2022

Lead management is an umbrella term that describes the entire process of identifying prospective customers interested in your services, tracking and following up with those potentials, and nurturing them to increase the chance they make a purchase. Understanding the Lead to Customer Life Cycle. What Is Lead Management?

Social Media 49

Social Media Sales AI Start-ups 49

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Zendesk

FEBRUARY 21, 2024

Evolving technology means customers are no longer limited to shopping locally. No longer are they just selling products or services—they’re building relationships and selling a great customer experience. No longer are they just selling products or services—they’re building relationships and selling a great customer experience.

Sales 52

Sales Social Media CRM B2B 52

SugarCRM

NOVEMBER 22, 2022

We don’t want you to miss out on any of the SugarClub first-rate content, so we’ve compiled a few of our favorite October 2022 posts: New Webinar in December – Improve Your Customer Experience with Self-Service Capabilities — Customers want the freedom to engage with you where, when, and how they want.

CRM 26

CRM AI CX Sales 26

1 to 1

AUGUST 30, 2021

In-person meetings have nearly disappeared, replaced by Zoom meetings, webinars, virtual trade shows, online wine tastings, and cooking demonstrations. Embedded AI analyzes the data and surfaces insights to support executive-level decision making, inform management coaching, and inspire reps to adopt best practices.”

B2B 29

B2B Sales Unstructured Data Text Analytics 29

Uniphore

JANUARY 4, 2022

Conversational AI Platform. Conversational AI. Emotion AI. Conversational AI Platform. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. U-Self Serve. Case Studies. White Papers.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Logicalware

OCTOBER 3, 2023

It’s no secret that customers want to feel valued when interacting with your business. In fact, 65% of customers find a positive experience to be more influential than great advertising. In these stressful times, more than ever, customers are looking for caring, empathetic customer service.

AI 52

AI Sentiment Analysis Customer Experience Social Media 52

Zendesk

NOVEMBER 30, 2023

Zoom Phone for Zendesk Zoom Phone for Zendesk (Support) enhances your Zendesk experience and streamlines your workflows. Maven AGI Co-Pilot Maven AGI Co-Pilot (Support) is the modern AI-powered co-pilot for your support team. Maven helps customers deploy the power of AI to improve the support experience.

AI 52

AI CRM Start-ups Engineering 52

SurveySensum

AUGUST 28, 2023

According to the book Product-Led Onboarding: How to Turn Users Into Lifelong Customers , 40-60% of new users won’t even bother to come back after they sign up. But what if there was a way for SaaS companies to make onboarding a breeze, ensuring that every customer’s journey begins with a smile? Is It Easy To Sign-Up With You?

Start-ups 52

Start-ups Customer Feedback Customer Satisfaction AI 52

Uniphore

JUNE 7, 2021

In our recent webinar with CallMiner , we asked our audience what they want the most out of agent assist — and what their biggest hesitations are. An agent assist tool can do its part by automating manual tasks such as: Screen pop customer info into relevant systems. But how do you choose the right software for your organization?

Contact Center 147

Contact Center Actionable Insights AI Start-ups 147

Aquire

SEPTEMBER 21, 2021

Fail to embrace this change and there’s every chance customers will fail to embrace you. Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. United Airlines meets customers wherever they are. A cultural shift.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Aquire

OCTOBER 13, 2021

New customer service trends seem to emerge every year, especially since online experiences became so important to customers. Keeping up can feel like quite the challenge, but it’s essential for meeting customer expectations in the long term. 9 customer service trends. 9 customer service trends.

Customer Service 90

Customer Service Social Media Omnichannel Artificial Intelligence 90

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Automation is a great way to improve your workflows and customer satisfaction, but only if it makes the customer journey easier. Stop automating everything.

AI 118

AI Start-ups B2B Predictive Analytics 118

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. What is digital customer service?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105