Qualtrics

JUNE 25, 2020

And crucially, our XM Platform is GDPR, HIPAA, HITRUST, ISO 27001, and FedRamp compliant technology, which maintains the highest levels of security and privacy protection available. Receive an XM Directory participant database : where you can manage employee data, maintain a historical record of responses, maintain contact frequency rules.

Government 26

Government Technology Technology 26

Qualtrics

DECEMBER 4, 2018

XM Solutions: Expert-built solutions at the click of a button. We’re excited to announce the expansion of XM Solutions to help you close experience gaps faster and more effectively than ever before. Personalize Customer Interactions at Scale with iQ Directory. Automated Workflows & Closed Loop Enhancements.

Close the Loop 22

Close the Loop Customer Experience Contact Center CX 22

Qualtrics

JUNE 25, 2019

From simple contact management software that allows you to control frequency and opt-outs to fully featured platforms like XM Directory which provide a detailed view of every customer and their interactions over time. See How the XM Directory is Doubling Response Rates. Book a Demo. How to avoid survey fatigue.

B2C 42

B2C B2B Customer Survey Start-ups 42

Qualtrics

FEBRUARY 3, 2020

Without a connection between Messenger and your core CX database, customer agents are essentially flying blind, unable to tap into the rich customer insights from XM Directory.

Close the Loop 31

Close the Loop Omnichannel AI Customer Feedback 31

Qualtrics

MAY 26, 2020

Vancity needed to identify issues that might impact employees’ attendance at work and turned to Qualtrics’ XM Directory to quickly ask people managers where they were finding gaps.

Start-ups 26

Start-ups Customer Experience 26

Qualtrics

MARCH 22, 2021

Additional benefits include: Our XM platform makes it easy to connect with your HR systems so you can connect operational data and employee directories to your DEI programs. Our flexible and dynamic survey and report builder makes evolving your program simple, fast, and cost-free.

Technology 29

Technology Technology Outlook Start-ups 29

Qualtrics

NOVEMBER 18, 2020

View customer experience data across your online touch points within Qualtrics’ XM Directory. Get notified whenever negative feedback is provided on a key page and get more context about the user’s experience.

Net Promoter Score 26

Net Promoter Score NPS Technology Technology 26

Qualtrics

APRIL 13, 2021

That’s why today I’m excited to announce what Qualtrics has spent the past decade building - an end-to-end business operating system for experience management: the XM Operating System or XM/ OS. XM/ OS is the only solution that can give you the agility and power to design meaningful experiences and continuously improve them.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

Qualtrics

SEPTEMBER 29, 2021

Our new certified demographics questions collect standardized data by using questions and answer sets pre-built by Qualtrics XM Scientists. Additionally, XM Solutions will incorporate Certified Questions where appropriate into the guided workflows. This option will reduce survey fatigue , resulting in improved response rates.

Technology 26

Technology Technology 26

Qualtrics

JULY 22, 2021

Our new certified demographics questions collect standardized data by using questions and answer sets pre-built by Qualtrics XM Scientists. Additionally, XM Solutions will incorporate Certified Questions where appropriate into the guided workflows. This option will reduce survey fatigue, resulting in improved response rates.

Technology 26

Technology Technology Customer Experience 26

Qualtrics

MARCH 7, 2019

The XM Platform Innovations: Research to Drive Product and Brand Experience Breakthroughs. We kicked off our main stage with a recap of the XM Platform – a powerful system of insights that enables organizations to embed experience data into every single business decision they make. XM Solutions. XM Directory.

Innovation 29

Innovation Government Compliance Touchpoint 29

Qualtrics

JULY 20, 2021

Usermind will strengthen the Qualtrics XM Directory, the largest human sentiment database with over 4B customer and employee profiles, by bringing in contextual data from any source to create richer customer profiles that include every interaction a customer has with a brand and all of the feedback they’ve provided over time.

Touchpoint 49

Touchpoint Customer Acquisition Innovation Sales 49

Qualtrics

DECEMBER 2, 2021

Whether it’s CRM, a customer directory, ticketing tools, or any other operational systems, the ability to trigger action across the organization is helping tens of thousands of companies make use of automated workflows in the XM Platform. In 2021 alone, 1.5

Voice of the Customer 26

Voice of the Customer VOC Innovation CX 26

Qualtrics

MARCH 7, 2019

In their opening discussion of how brands must manage experiences today to survive, Ryan and Jared revealed the latest XM Platform developments. Today at #QualtricsX4 , @BillRMcDermott and @RyanQualtrics spoke of the future and power of experience management (XM) – through the SAP and @Qualtrics partnership. SAP (@SAP) March 7, 2019.

Touchpoint 34

Touchpoint AI Technology Technology 34

Qualtrics

OCTOBER 4, 2021

This imported data can then be loaded directly into the XM Directory and/or CX directory. How can I use it? Account managers can import data, like contact details, without needing support from an IT admin. It’s time to supercharge your productivity.

Transportation 26

Transportation Compliance Innovation CX 26

Qualtrics

NOVEMBER 8, 2019

Experience Management (XM) is transformational when it becomes part of the day-to-day operations of your business, embedded at every level of the organization. Deeper integration into your existing systems and processes is the future of XM and it’s something we’ve consistently heard from our customers. Explore CustomerXM. Learn More.

Engineering 20

Engineering Actionable Insights Sales Customer Relationship 20

Qualtrics

JUNE 23, 2020

Five key ingredients to digital XM success. As organizations accelerate their digital transformations, they’ll need to expand their experience management (XM) efforts. As we examined their XM efforts, we found a set of emerging practices that are helping to accelerate their digital transformation: 1. Always on listening.

Retail 26

Retail Healthcare Actionable Insights Touchpoint 26

Qualtrics

MARCH 7, 2019

At X4 2019 , we’ve heard from the pioneers making Experience Management (XM) breakthroughs that have seen them race to the top — brands like Under Armour, AMEX, Spotify and Nordstrom to name just a few. There’s an XM Solution for that. There’s an XM Solution for that. There’s an XM solution for that.

Artificial Intelligence 55

Artificial Intelligence Compliance Touchpoint Gaming 55

Qualtrics

OCTOBER 10, 2019

Today, that transformation continues as we launch CoreXM, the industry-leading insights solution and the foundation of experience management (XM). Most businesses can begin their XM journey by using CoreXM to tap into the right listening channels, generate insights, and take action.

Compliance 20

Compliance Text Analytics Government AI 20