Uniphore

OCTOBER 26, 2021

October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its Uniphore provides a unique value proposition that combines improved CX along with a great return-on-investment, increasing customer satisfaction while driving cost savings. Follow our blog ?and LinkedIn ,?

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Zendesk

DECEMBER 7, 2021

A great customer experience features efficient and personalized interactions at each step of the buyer’s journey. But in order to achieve this, companies need a way to quickly analyze customer data and act on it. But what exactly does it mean to use AI throughout the customer journey? Improve customer onboarding.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Customer Think

JULY 21, 2021

Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right.

CX Transformation 141

CX Transformation CX AI Technology 141

Uniphore

JUNE 17, 2021

3 Ways to Boost FCR and Reduce Customer Churn With AI & RPA. Few KPIs have a bigger influence on the customer experience than First Call Resolution (FCR). When customers call in with an issue, they expect it to be solved then and there. In fact, 63% of customers churn after a bad experience.*.

AI 182

AI Social Media Customer Satisfaction Omnichannel 182

Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video will be Preferred CX Platform. And it’s a two-way street.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Lumoa

NOVEMBER 7, 2022

And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. That’s because it works.

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83

Beyond Philosophy

JANUARY 12, 2024

TransUnion’s published a study that unveiled a staggering 1500% spike in shipping fraud between 2019 and 2021, likely spurred by the flourishing ecommerce landscape and the surge in digital solutions post-pandemic. 21:03 We talk about the particulars of how AI can get into the mix with these tricks and personalize the fraud attempts.

E-commerce 88

E-commerce Customer Experience AI CX 88

CommBox

JULY 4, 2021

The past few months have caused many business practices to change at a rapid pace, with some of the most noticeable changes occurring in their support and customer experience (CX). This almost instant transformation is largely due to the shift in consumer behavior and customer expectations. Consider the facts….

Artificial Intelligence 98

Artificial Intelligence Start-ups Customer Feedback Innovation 98

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Logicalware

DECEMBER 21, 2021

In his End of Year Message, Puzzel CEO Frederic Laziou reflects on how 2021 redefined customer engagement. As 2021 draws to a close, I want to take this opportunity to thank our customers, employees, and partners for a remarkable year. Customer service goes digital. A year of growth.

AI 98

AI Technology Technology Innovation 98

Execs In The Know

OCTOBER 11, 2021

Artificial intelligence (AI) is radically changing the CX landscape, creating new opportunities for customers to engage with brands, where they want to interact — and for whatever reason — from tech support and customer service to buying something. Following are some key points to consider when evaluating your use of AI.

AI 52

AI CX Artificial Intelligence Touchpoint 52

Fonolo

DECEMBER 8, 2020

AI has been making a relentless assault on the contact center for several years. Read All the Contact Center Trends Here: Contact Center Trends 2021. “Contact centers must understand that the omnichannel experience is important and AI is a part of the equation. Providing customers with smarter self-service.

Contact Center 154

Contact Center AI Artificial Intelligence Omnichannel 154

Uniphore

JUNE 15, 2021

For contact center and customer experience leaders, the stakes have never been higher. Faced with the growing challenges of training and retaining high-performing employees, customer operations leaders are often stuck between a rock and a hard place. and the 7 Surprising CX Insights They Reveal. Register Now.

CX 162

CX Social Media Contact Center Actionable Insights 162

Fonolo

FEBRUARY 2, 2021

3 Crucial CX Trends You Need to Know for 2021. Major Call Center Technology Trends in 2021. There have already been rapid innovations in call center tech , which will become mainstream in 2021. Consumers already expect to be able to move between channels at different points on their customer journey.

Contact Center 91

Contact Center Technology Technology Omnichannel 91

Fonolo

MAY 6, 2021

The contact center industry boasts some of the most intelligent and innovative CX technologies out there. One of the most talked about in recent years is the Visual IVR, for its hugely positive impact on customer experience. Six Crucial CX & Contact Center Trends That Will Shape 2021. What is a Visual IVR?

CX 132

CX Contact Center Omnichannel Customer Relationship Management 132

Shep Hyken

DECEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. Please Hold: How AI Is Changing Customer Service in Call Centers by Defined.ai. VentureBeat) Excellent customer service is vital to the long-term success of any business. My Comment: AI continues to improve.

Social Media 74

Social Media Customer Service VOC Retail 74

Execs In The Know

NOVEMBER 3, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 98

Artificial Intelligence AI CX Customer Experience 98

Execs In The Know

JUNE 9, 2023

Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape. Gone are the days of long wait times, repetitive processes, and frustrating customer experiences. of interactions today that are automated using AI.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

Uniphore

JULY 10, 2021

Brian Cantor Leading CX Industry Analyst Contact Center Week. Kumaran Shanmuhan CX & Automation Consulting Leader Jacada. Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Brian Cantor Leading CX Industry Analyst Contact Center Week. Copyright 2021. August 25th | 11 AM EDT | 4 PM BST.

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Zendesk

DECEMBER 11, 2023

Artificial intelligence (AI) is powering one of the biggest transformations in history, but powering AI is vast amounts of energy— an estimated 85.4 According to a recent MIT study, training a single AI model can emit as much carbon as five cars in their lifetimes. million minutes of agent time for our customers.

AI 52

AI Artificial Intelligence Engineering Education 52

Steven Van Belleghem

DECEMBER 6, 2021

The other is another way to think about how you measure customer success. The customer’s expectations continue to evolve. Customers are smarter than ever and know what a good CX looks and feels like. They compare the experience to the best they’ve had from any business or brand.

CX 123

CX Customer Experience Non-Profits Social Media 123

Uniphore

DECEMBER 7, 2021

customer service to adapt. with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.?Here’s Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. For example, a seamless handoff from an?artificial

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Execs In The Know

MARCH 4, 2022

Temporary layoffs accounted for essentially the entire increase in unemployment to its historically high rate in April 2020 , and tens of millions of Americans quit their jobs in 2021. Vaccine ” was Merriam-Webster’s word of the year for 2021. million fewer workers at the close of 2021 than in February 2020. AI to the Rescue.

AI 98

AI Artificial Intelligence Contact Center Healthcare 98

Uniphore

JUNE 22, 2021

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Jacada's Call Center Life: 2021 Edition. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. Check it out! Check it out!

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

SurveySensum

MAY 24, 2024

Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. Qualtrics: CX Consultation New to the CX world? Qualtrics: Customer Service No tool is perfect!

CX 52

CX Actionable Insights Start-ups Text Analytics 52

SugarCRM

DECEMBER 15, 2021

2021 was all about being able to see customers and deliver experiences like never before. Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. What a year! We Drove Innovation.

Event Planning 49

Event Planning Construction AI Sales 49

CSAT.AI

DECEMBER 1, 2021

The 2021 holiday buying season is riddled with post-pandemic challenges including: Too few employees Angry/stressed customers Delays in shipping times Increases in costs like fuel, wages. Let’s look at the current crazy state of affairs for workers, customers and businesses. Why are customers so enraged? million. .

Legal 70

Legal Retail AI Customer Satisfaction 70

Shep Hyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR Lessons from the pandemic can improve your customers’ experiences by Joyce Kim.

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

VOZIQ

JULY 9, 2021

We are delighted to present it to customer-obsessed leaders like yourself in the form of a handy article for ease of reading. Why Your AI Project Is Failing to Deliver Value. How to Leverage CX Automation for Customer Retention. Why Proactive Customer Retention Is Not Optional.

Customer Retention 64

Customer Retention Customer Acquisition AI CX 64

Shep Hyken

DECEMBER 20, 2021

Each week I read many customer service and customer experience articles from various resources. Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support. A cause or social issue contributes to the customer experience, especially with Gen Z. We knew that!)

Customer Service 65

Customer Service Hospitality Hospitality Contact Center 65

Execs In The Know

MARCH 15, 2023

Happy customers are key to sustaining a thriving business, and achieving this depends greatly on providing exceptional customer service. By unlocking valuable patterns and insights, our report will help you keep your customers satisfied and your business thriving.

CX 52

CX Artificial Intelligence Touchpoint Customer Loyalty 52

CSAT.AI

FEBRUARY 8, 2023

With the internet buzz around ChatGPT making so much noise it’s easy to miss that AI tools have been a part of customer service for a long time. based AI tools out there (like Jasper and Youchat and Google’s not-yet-available-to-the-public Bard powered by LaMDA ). Generative AI may be able to address some of these problems.

Contact Center 71

Contact Center AI Sentiment Analysis Customer Satisfaction 71

Zendesk

NOVEMBER 3, 2022

The company’s revenue has increased steadily since 2016, reaching more than $502 million in 2021. As part of Zendesk’s CX Moment virtual event series , we spoke with Upwork’s Vice President of Customer Support, Brent Pliskow, about the changing needs of American businesses and the international freelance talent they hire. “On

CX 98

CX AI Technology Technology 98

VOZIQ

JULY 9, 2021

We are delighted to present it to customer-obsessed leaders like yourself in the form of a handy article for ease of reading. Why Your AI Project Is Failing to Deliver Value. How to Leverage CX Automation for Customer Retention. Why Proactive Customer Retention Is Not Optional.

Customer Retention 52

Customer Retention Customer Acquisition AI CX 52

Aquire

NOVEMBER 17, 2021

In fact, 70 percent of consumers under age 55 would switch banks for a better customer experience, according to research by Mobiquity. And that financial customer experience isn’t just defined by how helpful agents are — it’s about choice, convenience, and ease, too. What’s changed in financial customer experience?

Customer Experience 102

Customer Experience Finance CX Government 102

CommBox

MARCH 26, 2023

Meanwhile, big tech players are busy integrating AI into their offerings. Microsoft has announced its “ AI co-pilot for the web ” incorporating ChatGPT’s capabilities into the Bing search engine. But what does this AI platform really mean for the world of customer experience and customer communication?

CX 52

CX AI Sentiment Analysis Omnichannel 52

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52