Fonolo
OCTOBER 26, 2023
Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience as a competitive advantage. What do customers want?
Zendesk
FEBRUARY 10, 2023
Zippia ) Customer-centric brands report profits that are 60% higher than those who fail to focus on CX. ( CX Index ) 80% of leaders plan to increase customer service budgets over the next year. Gartner ) 80% of organizations expect to compete mainly based on CX. Zendesk 2023 CX Trends report) Customers are 2.4
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Chatbot Customer Support. Data Collection.
Customer Think
MARCH 13, 2024
” (Forrester, 2023) “From late 2018 to mid-2022, U.S. customer satisfaction declined almost every quarter as the ACSI fell to its lowest level – 73.1 – in nearly two decades.” ” (ACSI, 2023) “Almost two-thirds of brands included in […]
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand. August 9th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST A one-size-fits-all approach is a great approach – if it’s 2010. Save your seat and register today!
Fonolo
APRIL 4, 2023
Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. Here’s a comprehensive list of the most important customer service statistics you need to know in 2023.
Comm100
NOVEMBER 23, 2022
As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations.
Expert insights. Personalized for you.
81 
Let's personalize your content