SugarCRM

MAY 5, 2022

Sugar’s new research 2022 CRM Impact Report surveyed sales and marketing decision-makers to explore customer satisfaction and retention issues. This starts with delivering a consistent, personalized customer experience (CX), but a lousy experience diminishes the brand value and hurts retention and revenue.

AI 49

AI CRM Touchpoint B2B 49

SugarCRM

DECEMBER 20, 2022

Something all B2B marketing and sales teams have in common is an abundance of CRM data and challenges around how to make the most of it. Here’s some of the top ways we see marketing and sales teams using CRM data to move the needle on pipeline and revenue.  . Customer Retention and Expansion.

CRM 48

CRM Sales Actionable Insights B2B 48

ClientSuccess

DECEMBER 16, 2021

View a complete history of each customer’s goals to understand which goals were completed, incomplete, or canceled. Benefit from actionable insights and reporting at both the customer level as well as a global view across all customers. For additional information, please reach out to info@clientsuccces.com.

Actionable Insights 52

Actionable Insights B2B CRM Customer Retention 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Zendesk

DECEMBER 7, 2021

Boost customer retention. Once customers are onboarded, AI can help you proactively resolve problems, deliver superior support experiences, and decrease churn. Anticipate customers’ needs and potential issues. Fivetran could then use those actionable insights to connect with at-risk customers and improve their experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

SurveySensum

AUGUST 1, 2023

Here are some positive impacts that customer loyalty can have on your retail success: Increased Customer Retention: Customer loyalty plays a pivotal role in driving customer retention and repeat purchases for brands. Identify areas of improvement and potential pain points that customers may be experiencing.

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

SugarCRM

SEPTEMBER 22, 2022

If you can’t differentiate by consistently delivering an exceptional and effortless experience, your customers will move on to your competition. Our study , based on a survey of 1,600 global sales and marketing professionals worldwide, underscores the impact of CX on customer churn. Knowledge is power.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. Complaints, etc.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SugarCRM

DECEMBER 1, 2022

Those embracing new customer experience technologies are excelling in customer retention rates. Similarly, companies that fail to establish high-definition customer experiences are encountering increasing levels of customer churn. So, what are the best ways to make customer experience soar in the 2020s?

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Sentiment Analysis 26

SugarCRM

AUGUST 25, 2022

A recent study , based on a survey of 1,600 global sales and marketing professionals worldwide, found that customers are leaving at extraordinary rates, and most companies are ill-prepared to counter this trend in the rebound from the pandemic. Enhance Your Customer Data. The time to improve customer retention is now!

CRM 26

CRM AI Actionable Insights Sales 26

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. to make them achievable.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Intercom, Inc.

MARCH 16, 2021

. “Keep open lines of communication with every customer-facing team so you can share critical insights that drive business growth” Your support team is in a unique position – you know your customers’ pain points, questions, and desires better than anyone else. Create a customer feedback loop.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Zendesk

APRIL 3, 2023

Savvy retailers invest in customer engagement to cultivate lasting relationships (and higher earning potential). Higher customer retention rates Today’s customers have more shopping options than ever before. That makes it expensive to attract new customers.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

PeopleMetrics

DECEMBER 12, 2017

Customer Relationship Management (CRM) pertains to the processes, practices, and software enabling companies to manage and analyze prospect and customer interactions and transactional data throughout a customer’s lifecycle.

CEM 84

CEM CRM Customer Relationship Management VOC 84

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. So, how can you build strong customer relationships?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. Increasing customer loyalty. Feedback will reveal what customers want and how you can improve your products or services. Each department will bring its own unique perspective to the table.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

SEPTEMBER 4, 2023

Asking the right questions at the right time helps you see if your customers are happy, if they have any problems, or if they want something new. This info is super helpful as it identifies pain points, makes improvements, enhances users’ experience, and ensures effective SaaS customer retention.

Customer Survey 52

Customer Survey NPS Customer Feedback Customer Retention 52

SugarCRM

SEPTEMBER 1, 2022

Optimizing customer engagement and experience is a key focus for any sales and marketing leader. Our recent survey shows that customers are leaving in droves—at a rate of nearly 1 in 2 in the US and 1 in 3 worldwide. Customer Centricity. Capitalizing on Data to Fuel the Customer Experience.

CRM 26

CRM Artificial Intelligence AI Sales 26

SurveySensum

OCTOBER 26, 2023

Satisfied customers are prone to share their experiences with friends and family. and word-of-mouth recommendations account for a significant 13% of consumer sales, translating to a remarkable $6 trillion in yearly consumer spending. What is the KPI for Measuring Customer Satisfaction? It gives you a competitive advantage.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

FEBRUARY 24, 2023

Additionally, 47% of customers consider changing their automotive brand after a company fails to deliver a relevant customer experience. These statistics highlight the crucial role that customer experience plays in customer retention and acquisition in the automotive industry.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Churn rate also helps determine which customers are most successful with your product and forecast your company’s achievements. Customer churn rate directly impacts your revenue churn rate.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Social Media 26

SurveySensum

DECEMBER 8, 2023

Everyone loves stories, and when you tell a compelling narrative, you have the power to captivate your audience, make a lasting impression, and improve customer retention. For example, you can recount the journey of a customer who struggled with a problem your product or service solves.

Sentiment Analysis 59

Sentiment Analysis Customer Feedback Actionable Insights Touchpoint 59

C3Centricity

APRIL 2, 2018

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Customer retention and churn rates. Sales funnel’s level distribution. It depends? I am probably in the third camp. Let me explain. Awareness of communications.

Actionable Insights 70

Actionable Insights Social Media Start-ups Retail 70

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Touchpoints In-store display, sales assistance, etc. Now, use the data collected to take action and improve your customers’ experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Touchpoints In-store display, sales assistance, etc. Now, use the data collected to take action and improve your customers’ experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Confirmit

OCTOBER 30, 2018

Philadelphia Insurance uses Confirmit’s VoC solution, to listen, analyze and act on customer and agent feedback. A coordinated approach ensures that the company mines actionable insight from every point of the customer lifecycle, from the sales process through to back-end transactional pieces such as claims and problem resolution.

VOC 40

VOC Net Promoter Score NPS Voice of the Customer 40

Intercom

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Download your copy of the thought leadership paper now. Sound familiar?

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

Qualtrics

JULY 31, 2020

People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. “At Customer retention.

Net Promoter Score 41

Net Promoter Score Voice of the Employee Actionable Insights Social Media 41

Hodusoft

NOVEMBER 1, 2022

It measures the effectiveness of customer service and also provides valuable insights into call center efficiency. When customers gain an excellent call resolution experience (indicated by high FCR), they are more likely to repeat purchases and recommend your business. Moreover, it accelerates referrals. Get a Free Demo.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

SurveySensum

APRIL 14, 2023

Asking the right NPS question is critical to ensure that you are capturing meaningful feedback from your customers. It can impact the validity of your NPS score and ultimately determine the effectiveness of your customer retention strategies. Therefore, the importance of asking the right NPS question cannot be overstated.

Net Promoter Score 52

Net Promoter Score NPS Customer Loyalty Close the Loop 52

CX Journey

MARCH 31, 2016

The problem of inaccurate recall is further exacerbated when there is lag time between the actual service or sale and completion of the survey from a computer at home several hours — or even days — later. To achieve that consistency requires ongoing, uniform training at each location on the behaviors that drive performance.

Mystery Shopping 39

Mystery Shopping Actionable Insights Customer Survey Customer Retention 39

Beyond Philosophy

MARCH 3, 2016

BtoB clients frequently ask: “Because of the importance of brand perception and word-of-mouth in BtoC products and services, I understand how customer advocacy can provide highly actionable insights there. But, what about customer advocacy in BtoB products and services? Does it exist?”.

Actionable Insights 60

Actionable Insights Customer Relationship Customer Retention Customer Satisfaction 60

Totango

JANUARY 10, 2024

To support this growth and realign the organization, Madhavi explained how Waystar’s leadership team implemented a listen-and-learn approach that included tactically listening to their clients, gathering insights, cross-functionally sharing those insights, and then building a nurture strategy around them.

Sports 93

Sports Customer Satisfaction Sales Healthcare 93

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. How to Use SA to Close more Sales featuring JLodge. Employee Engagement Trends of 2019 featuring nGuvu.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Comm100

DECEMBER 14, 2017

Measurements assessing the ‘gap’ between these two states should be made at regular intervals, as services can change based on many different variables – time of year, sales volumes, holidays etc. Make sure that you’re not just collecting data for the sake of it – that data should always be in service of actionable insights.

Customer Experience 90

Customer Experience Net Promoter Score NPS Close the Loop 90

SurveySensum

JUNE 1, 2023

This ensures that relevancy while comparing and provides actionable insights you can use to improve customer loyalty. Customer preferences, cultural nuances, and market dynamics vary with country or region. For instance, you might see higher NPS among repeat customers than first-time buyers. It’s inevitable.

NPS 52

NPS Retail Net Promoter Score Customer Loyalty 52

SurveySensum

NOVEMBER 6, 2023

Its importance lies in the fact that It is a simple survey that makes it easy for customers to respond, and for businesses to interpret and act on the feedback. It assesses customer loyalty , which is closely linked to customer retention and advocacy.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52