Confirmit

MAY 8, 2017

Every day, consumers watch and create videos, send WhatsApp audio messages and take selfies. In this webinar, Miguel Ramos, Product Marketing Manager at Confirmit investigated the fast-moving world of audio and video data capture in research studies, and how this can greatly benefit the quality of the insights.

40

40

ProProfs

DECEMBER 5, 2013

A striking example is an audio enabled PowerPoint presentation, which allows you to use a combination of images, text and sound to deliver information to learners. Combining text & audio in course materials increased learning effectiveness by 40%. Benefits of adding audio to your presentation. John Hopkins University.

63

63

Beyond Philosophy

APRIL 19, 2024

If you have a story you want to share with us, please send us a video or audio for our None of Us Are As Clever as All of Us Feature. The effectiveness of storytelling in persuading and simplifying complex ideas. Strategies for crafting compelling stories, including emotional resonance and relatability.

Innovation 88

Innovation CX 88

Fonolo

DECEMBER 1, 2020

One trend we expect to see blossom over the next five years is the (re)growth of audio channels. And that’s part of the larger trend towards audio channels. Audio Media is back BIG TIME. Besides the personal voice-recording we mentioned earlier, audio-only social media is making a splash this year.

Omnichannel 147

Omnichannel Contact Center Social Media Start-ups 147

Shep Hyken

APRIL 29, 2022

As I write this, I’m using web-based artificial intelligence (AI) transcription software called Otter to help me turn recorded audio interviews into a text transcription. I recorded the audio of the conversation, which allows me to focus on what my source is saying, so I can ask better follow-up questions.

Artificial Intelligence 140

Artificial Intelligence AI Start-ups Customer Service 140

Experience Investigators

OCTOBER 3, 2023

Audio Analysis for CX Audio analysis capabilities take the benefits of text analysis and apply them to verbal communication, making them a powerful tool for contact center and sales teams. With an audio sentiment analysis tool, your team can more readily identify these moments in real-time.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Social Media Hospitality 98

Hodusoft

APRIL 17, 2024

Auto Attendant Greets Caller The auto attendant greets the caller by playing a pre-recorded audio message. Hire Professionals to Record Audio Messages It can be tempting to record the audio messages in-house. Recording audio messages does require more than a nice voice and some basic recording tools.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Callminer

AUGUST 19, 2019

Share transcribed calls and audio with secure confidence in and beyond the contact center that sensitive personal information has been removed. Ensure automated PCI compliance for audio and text-based interactions because sensitive numeric data is removed for post-call, real-time and archived historical interactions.

Compliance 140

Compliance Contact Center Legal Retail 140

Comm100

MARCH 30, 2021

Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base. Luckily, the very best omnichannel platforms help companies bring the brick-and-mortar experience directly into the homes of their customers with audio and video chat. All for free, forever!

Omnichannel 105

Omnichannel Social Media Education Start-ups 105

Fonolo

NOVEMBER 16, 2023

In this audio clip, Jeremy Watkin discusses the out-of-the-box capabilities of chatbots and how it’s important to manage expectations: [link] Our experts discussed the language problem we face when the industry uses the same terms to describe vastly different technologies; we all know one chatbot can be wildly different from the next.

Contact Center 75

Contact Center AI Technology Technology 75

Customer Think

OCTOBER 11, 2023

But traditional support tools (like audio calls and live chat) create unnecessary friction that extends each support interaction, impacting customer satisfaction and the bottom line. Low time to resolution (TTR) is a must-have for call centers. Enter live visual support.

Customer Satisfaction 59

Customer Satisfaction Technology Technology 59

Hodusoft

DECEMBER 30, 2021

Audio Conferencing. Audio conferencing tools within IP PBX software allow users to connect groups or individuals. It automatically determines the most efficient method so that calls can travel through without difficulty and ensure the highest quality audio. Payment Gateway Integration.

Omnichannel 119

Omnichannel Technology Technology Gaming 119

Fonolo

JUNE 24, 2021

Did you know that 61% of customers don’t like the traditional IVR (Interactive Voice Response) audio model? IVR helps route customers to the right person to satisfy their needs, and with customers’ growing disdain for audio IVR, Visual IVR is fast becoming a standard for contact centers. Don’t just copy your voice IVR.

Contact Center 91

Contact Center Customer Satisfaction Technology Technology 91

DMG Consulting

OCTOBER 8, 2019

IA solutions convert unstructured recorded and/or live-stream audio and digital customer conversations into transcripts. Answer: Interaction analytics (IA), which combines speech and text analytics capabilities, enables enterprises to gain insights from both voice and digital channels.

Artificial Intelligence 92

Artificial Intelligence Text Analytics Contact Center Technology 92

Callminer

MARCH 14, 2017

Not only does voice analytics software translate speech to text, it can also identify speaker emotion and intent by analyzing audio patterns. Definition of Voice Analytics Voice analytics are the use of a voice recognition tool to analyze and record a spoken conversation. The post What Is Voice Analytics?

Contact Center 140

Contact Center Technology Technology 140

DMG Consulting

JANUARY 24, 2023

These solutions convert unstructured recorded and live-stream audio and digital customer conversations into transcripts and structured output files that can be categorized, searched, and analyzed. Omnichannel recording to capture audio, screens, and text-based interactions and/or integrate with a variety of call recording platforms.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

Callminer

APRIL 23, 2019

However, in order to be compliant with the PCI DSS, the CV2 security number on the back of most credit cards must not be included in audio or transcribed conversations. A representative of the company changes or covers the audio when a CV2 number has been mentioned. Expand your call recording practices.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Myra Golden Media

APRIL 28, 2021

Your customer service agents rely on audio daily as they support customers! Video helps store information for more extended periods than other forms, such as audio and kinesthetic learning. You can break up this monotony by using visual learning. I have dozens of YouTube videos you can use in your training.

Customer Service 127

Customer Service Contact Center Gaming Technology 127

Hodusoft

MARCH 22, 2022

HoduConf- Audio Conferencing Software. This multi-tasking audio conferencing software becomes a great fit in every business landscape, be it small interactive meetings or large engaging webinars. HoduConf renders as a reliable communication and collaboration tool that ensures seamless syncing of team activities and conversations.

Contact Center 98

Contact Center Innovation Government Omnichannel 98

Aquire

SEPTEMBER 20, 2021

Audio is great, but actually being able to see the person you’re talking to allows for more trust and increases customer satisfaction. None of these distractions exist in audio calls, but they can be a problem with video. Sometimes, you may need to shut off video altogether to increase the quality of audio.

Retail 86

Retail Omnichannel Start-ups Sales 86

Comm100

DECEMBER 8, 2020

To provide the best support, live agents should be able to also resolve customer queries through a choice of: Audio and video chat Co-browsing File sharing. Audio and video c hat. By seeing or hearing one another over audio or video chat, the interaction becomes more genuine, increasing trust in the agent. Get Comm100 Free.

Customer Satisfaction 52

Customer Satisfaction Retail Customer Service CX 52

Beyond Philosophy

APRIL 25, 2024

If you have a story you want to share with us, please send us a video or audio for our None of Us Are As Clever as All of Us Feature. So, if you want to persuade somebody to do something, buy something, or remember something tell them a story about it. We’d love to hear it and might feature it on the podcast and in the newsletter.

Engineering 78

Engineering Education Start-ups Customer Experience 78

Comm100

APRIL 12, 2023

Some live chat software also offers integrated audio & video chat. Video & audio chat can benefit patients that may have difficulty reading or typing, including those with poor vision or dyslexia.

Healthcare 83

Healthcare Education Government Technology 83

Comm100

MARCH 6, 2024

If this is a concern for you, then adopt a live chat solution that offers integrated audio and video chat. This is particularly true for complex issues that might be easier to resolve through voice communication.

AI 90

AI Customer Service Sales Customer Satisfaction 90

Comm100

JUNE 23, 2022

Audio & Video Chat – Audio & Video Chat allows colleges and universities to remove barriers to a personalized chat experience while delivering remote support. During the COVID-19 pandemic, Dawson College used Audio & Video Chat to host an open house virtually that reached 950 students.

Compliance 78

Compliance Education CRM Healthcare 78

Taylor Reach Group

SEPTEMBER 18, 2018

Poor to awful audio due to improper mike and audio set-up. Check that the video and audio work. Good clear audio is important. Poor lighting, important to see facial reactions and emotions. Not knowing the basics of screen sharing and the tool to be used. Connect them before the meeting. More light is usually better.

Social Media 81

Social Media Start-ups 81

Shep Hyken

JUNE 29, 2022

Sweetwater, an online retailer that sells music and audio equipment, is another excellent example of this. The doctor’s bedside manner , which included a phone call to check on the patient, is a metaphor for a good customer experience – or in this case, a patient experience. .

Retail 116

Retail Customer Service Customer Experience 116

Comm100

MAY 4, 2023

Live chat software like Comm100 Live Chat offers integrated audio & video chat to provide a viable alternative to in-person interactions. With audio & video chat, customers can connect with an agent and see them live as if they were in person.

Customer Experience 52

Customer Experience Customer Relationship Management CRM Customer Retention 52

Totango

MAY 13, 2022

Trint is an automated transcription platform that allows users to convert video and audio content into text that can be searched, edited, and shared. It allows content to be delivered through screen sharing, audio and webcams. Through transcripts, video content can be repurposed into other formats, such as knowledge bases.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Hodusoft

JUNE 9, 2022

HoduConf: It is a reliable audio conferencing software facilitating collaborations with superior audio quality and uninterrupted connectivity. HoduBlast: This is an innovative voice and SMS broadcast software that enables quick and clear deliverance of communication throughout the teams.

Contact Center 52

Contact Center Innovation Omnichannel Gaming 52

Lumoa

FEBRUARY 16, 2023

You’ll likely pull data from many sources: text, audio, email surveys, in-person feedback, etc. Audio recordings are a prime example of unstructured data. An audio file is would need to be manually transcribed for usability purposes.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Intercom, Inc.

DECEMBER 28, 2022

Aside from getting the chance to work with our brilliant audio producer, Liam, I had fascinating conversations with some of the incredible women working at Intercom, and learned a lot about a crucially important topic. Liam Geraghty , Audio Content Producer. episode earlier this year. 2022 has provided us with some truly great series.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Lumoa

NOVEMBER 3, 2022

Then, Lumoa can analyze that conversation to give you key highlights: Deep issue analysis – Lumoa can tell you what the most common issue is among all conversations Advanced AI – Lumoa will ignore non relevant parts of the conversation, such as “hello, how are you today” ANY Conversation – Lumoa will transcribe (..)

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

UJET

MARCH 24, 2020

Binaural – Audio in both ears cuts down on background noise. Examples: AdBlock, Ghostery, AdBlock Plus, etc. Agents should use a compatible headset that comes with a microphone. Avoid battery-powered Bluetooth headsets as voice and sound quality can suffer from unstable connections and the battery could fail at a critical moment.

Compliance 86

Compliance Contact Center 86

Hodusoft

NOVEMBER 9, 2022

Be it audio or video, conferencing is a must-have feature to support business communications, especially for hybrid and remote workforces. Employees can configure their devices by clicking on the provisioning URL and inputting their individual credentials.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Hodusoft

DECEMBER 25, 2019

Not only that, you connect with vendors too and can exchange documents, emails, faxes and also carry on audio-video chat. The inherent features of the contact center solution such as WebRTC based audio-video chat and conferencing are ideal for team interaction. That your customers will be delighted and stay loyal is just one benefit.

Contact Center 52

Contact Center Social Media CRM Customer Service 52

UJET

MARCH 24, 2020

Binaural – Audio in both ears cuts down on background noise. Examples: AdBlock, Ghostery, AdBlock Plus, etc. Agents should use a compatible headset that comes with a microphone. Avoid battery-powered Bluetooth headsets as voice and sound quality can suffer from unstable connections and the battery could fail at a critical moment.

Compliance 72

Compliance Contact Center 72